PN
Priyanka N
Active since Jul 2020
46
Reviews
0
Industries
Reviews
46 reviews14 months ago
Unprofessional and unreasonably long waiting time for responses on simple returns
I am so annoyed by how long Discovery Vitality is taking to give me a simple authorisation letter for a return I made on 15 Feb 2025 using my Nike benefit. I have been asked for multiple things to complete the letter yet still no letter has been sent. Discovery Vitality if you just want to make money from me and not do the return then just say so instead of being unprofessional and dragging this out. I have been patient enough with your ridiculous requests like asking for a slip for an online transaction and your agent who seems to only know how to call after 4.30pm when the day is over to ask for things for the letter.
0 replies
15 months ago
Platinum Life **** calls
A few weeks ago, an agent from Platinum Life phoned me to tell me I was nominated for a free gift by someone I know. They asked me for personal details and I skeptical at first but upon confirming with the person who nominated me, I deemed it legit. I was still confused as to why the woman needed to know my bank and ID number. I have not yet received my free gift and I am beginning to think this was a ploy to commit a serious offense. DO NOT TRUST THESE PEOPLE!!!
111 replies
17 months ago
Disgusting and Unprofessional Service from OUTSURANCE
I’m not sure why everyone says OUTsurance is the best because I am having the WORST experience with them. First of all, some of the agents I spoke to when first placing a claim, were extremely unfriendly on the phone. Second, the service agent, who is handling my case made some unprofessional and unreasonable comments to me when I tried to get assistance from her. She refuses to help me when I have legitimate issues. When I was given a service provider for the home contents section of my claim, I was not accommodated for a time that was suitable to me. I had to ask a family member to fly in from another province to be available when the service provider wanted to come and sort out my contents. The same is now happening with the service provider for the building damage. I told OUTsurance that this was inconvenient and that it was not right that I must leave my home open without supervision because the service provider did not want to accommodate me on a weekend, and I had to be at work. I explained that its not my problem if the service provider must come in on a weekend because I can’t take leave for this and they can’t make their inability to drive at certain times because of traffic and the light, my problem. These providers act as if they will meet their doom if they work on a Saturday. I can’t be available any other time and they are being so difficult. The agent told me it’s not OUTsurance problem that I don’t have leave. So basically, OUTsurance expects people to save leave in the event something happens to their homes because their service providers don’t want to work on weekends. I did not appreciate her comment and defending the service provider when I am the client who does not have a means to be present whenever the service provider wants to come. Same story with the buildings too. She told me if I am going to hold OUTsurance responsible for their service provider if there is theft or damage then she would rather have them not come at all. The actual nerve to make a threat like that to a client! If I can’t find a way to be at home, then they will take my service away even though I paid for the excess of the claim and forfeited my Outbonus. The service provider gave me limited options for times, so I had to pay over R2000 to have someone fly in to assist me. There was only 1 time given to me and I had to work around their schedule and not them around mine. Second the service provider asked me to go buy curtains out of my own money to hang up in the interim while they cleaned my curtains over 2 days. I reported this to OUTsurance and requested re-imbur*****t, but the agent was rude to me and spoke over me, she was stubborn and unhelpful and refused to assist me with a solution for curtains as I told her I can’t go buy curtains because they were not prepared with the laundry service and spare curtains to use in the interim. It is EXTREMELY unprofessional for OUTsurance to expect me to go buy curtains and then expect I must foot the bill. The agent spoke back to me and told me not to disrespect her even though I wasn’t and just kept repeating how unprofessional they were being. She was very indignant on the phone. I was disgusted by her manner in this conversation and speaking back to me and also about the last conversation on the times for the service and my leave. It is inconsiderate and unprofessional. She told me to hang up bedsheets or find something to cover the doors and windows. I do not own anything extra for that purpose and if I did, why must I do all this when the insurance people were supposed to come prepared. If my house is exposed and something happens, OUTsurance will say it’s my fault. I am so angry and irritated with this insurer that I am cancelling my policies with them and moving to another insurer. OUTsurance, I will provide you with the name of the agent when you contact me about this behavior and how business is being conducted buy you and your agents.
71 replies
22 months ago
Disorganized & poor service from takealot.com
I placed an order on 27 Jun 2024 on Takealot and since then my order has been delayed TWICE. The first time, the package was damaged and the 2nd time I don't even get a reason for the delay. I have ordered items I need urgently as they are essentials and now Takealot has messed me around twice. this is not only affecting me but also my animals as I have ordered supplies for them that I cannot go without. I have never had issues with Takealot but this is now an inconvenience. The savings are not worth the headache and disappointment from poor service.
0 replies
23 months ago
I recently purchased items from The Beauty Bag and I was so happy with what I received and the on time delivery
I recently purchased items from The Beauty Bag and I was so happy with what I received and the on time delivery. The items were exactly as shown online and the best part was that they were way more affordable than any other seller. Will definitely buy from The Beauty Bag again
0 replies
25 months ago
Vodacom taking my money after I asked for a stop order. ***s.
I want to know why it is so difficult for Vodacom to put a stop order on my account? I have asked not once, not twice, not even three times but more than that yet this service provider still charges me for something I asked to be cancelled multiple times. This is basically ***** in my opinion.
159 replies
27 months ago
VODACOM DOESNT WANT TO REDUND ME
A follow-up to what Vodacom has been doing to me. I was supposed to get a refund because vodacom charged me for month of data after I gave them a 1 month notice and my contract was supposed to end. I contacted them many times to sort this issue out and not they did not refund me. Now they sent me this message on IG and want to take a credit towards my account when they were NEVER supposed to have been taking money from me in the first place. Here is the response I got: "We have loaded the credit for the outstanding balance on the account. The Amount due was R713.66 due to December and January invoices raised, reference number is 5-36108689585023. This will clear your old account with Vodacom as the contract has been cancelled." This is the most ************* service provider I have ever met or they are acting dumb so they don't have to refund me. Vodacom you owe me a refund. No one has told me this money will go back into my bank account. As far as i understand you want to take my money owed to pay for invoices you werent supposed to be sending. All my contracts are canceled and I owe you nothing because you took advantage of me in the first place. I canceled within my cooling period so dont play with me. Sort the issue out and stop dodging the refund.
116 replies
27 months ago
Marlon from Vodacom, I am waiting for your feedback you were supposed to give yesterday already. Stop dragging this process out. Vodacom is unjustly charging me.
Marlon from Vodacom's Hello Peter Customer Complaints Division, I am still waiting for you to contact me with feedback on my cancellation of my previous contract. I would like everyone to know that Vodacom *********ly took advantage of my misfortune that they were responsible for and upgraded my canceled contract instead of giving me a new contract. Now I have been told that I still have to pay for the old one because it was an upgrade. I very clearly asked for the old one to be cancelled so why are you upgrading me now. Vodacom is attempting to swindle me thinking that I will give up when I asked for a CANCELLATION! Contact me Marlon or I will have to resort to legal action over this issue.
58 replies
27 months ago
Vox once again billing me triple the amount I should be paying.
I so badly regret signing with this ISP that has trapped me with their contract and absolutely sh**ty service. From the time of installation till now, I have nothing but disgustingly poor service and treatment as a customer. The latest issue in a long line of issues, is being triple billed because VOX doesn't know what the hell they are doing and when they doing something. They suspended my fibre with no warning and expect me to pay R1770 somewhat for the fibre that they neglected to bill because they got confused with the LTE package I had. Cry me a river Vox, you guys are astoundingly useless and then expect the customer to suffer for your misdeeds. Vox said there was no services to bill against my account prior to Jan so I don't understand where they found services to bill. As far as I'm concerned Vox has breached this contract. I know my Consumer Protection rights. I can't be held liable for this bill when I have the text communications showing that Vox said themselves I have no active service from their side.
116 replies
27 months ago
Vodacom is sneaky, cunning and ***********.
Vodacom is the most *********** network provider I have used, not to mention that they are ****** me of my money by charging me for a cancelled package because the operator on the phone was so useless at fulfilling my request. I asked for my data package to be cancelled and she did not do it because I was charged for it 1 month later. I called again to have it cancelled and request a refund. Vodacom suspiciously yielded an inconclusive investigation. Seems like they don't want to give my money back. Then come Jan 2024 Vodacom is telling me my account is in arrears for that same amount. I upgraded the contract to a cheaper one and they did debit me for it. They tried to debit me for the previous one because they are so *********** at their jobs. When I call to resolve the issues, I get bounced around from department to department or the line gets dropped. Flippen disgusting customer service and underhanded nonsense. Don't even waste your time with this network. You will only cry at the end of the day. Sies.
116 replies
Review Distribution
5 Star
2 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.1739130434782608%)
1 Star
43 (93.47826086956522%)