No compassion nor support

I need to remove two teeth, 1 that broke of so deep one cant even see it. I was advised that this removal can be done in theatre cause its too close to my sinus. After approaching 2 drs who both sent through their motivation as to why it needs to be removed with surgery both times Malcor came back with a decline outcome. Where is the compassion for their patients. I pay almost R9000 a month for medical aid. To remove the 2 teeth is R4752.14 but clearly too expensive and Malcor cant afford it. their reply: Based on the information provided, we regret to inform you that we have declined funding for in-hospital dental treatment because the benefit entry criteria for funding have not been met. Please allow us to clarify that decisions like these are made with careful consideration to ensure the well-being and support of everyone involved. By concentrating on these specific conditions, the Scheme aims to streamline the process and provide the best possible assistance to those who need it most. Myself being the patient feels discussed about Malcors outcome. Clearly the one that gave the outcome does not know how deep this piece off tooth is, So what happens if they try and remove the Tooth by cutting open my gums and cant get it out ( o yes i need to pay R6000.00 out of my own pocket as a single mother as the doctor does not work with Medical aids) what then????????????? what happened to make a patience not to stress about this??? i pay for medical aid so that i can go and see drs and go to hospital when / if needed!!!!!!!!!!!!!!! where is there statement of " well-being and support " 709705120. can someone please come back to me