MCD Brakenhurst Rude CS Agent

I spoke to a rude girl by the name of “Serena” I was asking me to help me with communicating with one of the uber drivers who did not deliver my food.

She kept on shouting at me over the phone without listening to a work I had to say.

She was totally unprofessional and I’ve never experienced a customer service agent that is so rude and unprofessional. Literally screaming at a customer over the phone, a customer is frantically asking for help. Absolutely appalling!!!