Third party claim

I was involved in an accident on the 24th of June 2024, I was bumped on my back on the right corner side of my car by a PPC truck. We waited for the traffic officers and the accident report was taken.

The next day I spoke with a gentleman named Francis Pheto at PPC who phoned me and asked for the case number which I sent to him. The following day he said my case has been transferred to their transport manager Ronnie which Francis gave me Ronnie's contact details. I contacted Ronnie Stephens from PPC on the 28th of June 2024 and he asked for my e-mail address which I sent him.

On the 3rd of July 2024 I sent Ronnie a WhatsApp message asking for the feedback, he said he was waiting for a reference number and that in the meantime I sent him a quotation for repair which I did sent the quotation the very same day.

On the 4th of July 2024 I received an e-mail from Ronnie Stephens with their claim number (24/803/01026) and the person from their insurance I must speak to, the woman's name from the insurance (MCB Insurance) is Gigi Groenewald. I sent the e-mail to Gigi on the 8th of July 2024 telling her that I was referred by Ronnie. She responded to my e-mail the next day asking me to provide her with the claim number which I sent to her.

On the 9th of July 2024 she sent me a third-party process form to fill, and I did so and sent it back to her with the accident report and the video of where my vehicle was damaged because I did not have the pictures only did a video on the day of the accident and never heard of her.

I phoned on the 11th of July 2024, and she was so rude to me saying that she will look at her e-mail, I phoned her to check if she received the video on her side and the form, I sent with the accident report. On the 16th of July 2024 I sent her an e-mail with feedback, but she did not get back to me.

I phoned her again on the 18th of July 2024 asking her why is she quiet, and she said she's waiting for my e-mail and I said I did sent her an e-mail already on the 9th, she checked and said the documents are missing and that I should sent my vehicle registration document, another quote, the letter from my insurance, my ID and driver's license copy, and our agreement was that I will send all the documents later this week. After getting out of the call with her I phoned my insurance requesting for the letter which they sent but the dates were wrong I phoned them again so I'm waiting for the updated letter, all the documents I have except for the letter. Later that day I received an e-mail from her changing the story that their client was not wrong and that I'm liable to pay for my damages, after driving around looking for a panel beater to do another quotation, spending my money and petrol doing quotations, and that she'll be on leave the next day. I spoke with her earlier that day at 12:41pm for 8minutes (I have the recording) telling me which documents I must submit but she had failed to tell me about her "taking leave" and that the story has changed.

I am beyond angry and annoyed because these people were going to pay for the damages which their client caused. I was bumped at the back corner right side of my car, now they are changing the story that they will not pay. I'm a single parent of 2 boys, if I had the money to fix my car I would've, the quotes are around R8000 which my access is R8600 which is I do not have.