Burger not worth the trouble

Hi Team

Referring to my order (470-02/11/2 ********** 6) of the 02/11/2017 , I am sad to be typing this complaint, as today was the day my colleagues and i decided to have our cheat meals after months of dieting... Unfortunately our choice of food was Mcdonald's (biggest regret ever!!!!!!!!) ... Due to you guys promoting the app ( convenience & efficiency) , i decided to order via the app ... All well and good, i complete the order at 12.25 .... Expected time of delivery 12:40 . (glad to know when we can expect delivery at a certain time, as the food was most urgently wanted, due to the fact that we were all attending a meeting at 2:00). Tracking the order on the website is an utter waste of time,we resorted to phoning the call centre at 1.05 to track the order. The lady on the phone was helpful enough to call the driver , and she confirmed that he was en route but delivering to other clients first. This was promised within a certain time, and were already put to considerable inconvenience with the long delay and running around trying to find where our meal was. We phone a second time (13.40) as the lady on the phone advised we should call back if the food has not been delivered (please check your calls as this should be recorded), we then got through to another lady(Mosibundi) , who was most unhelpful and could not call the driver to confirm).

Meeting began at 2:00, at 2:10 i was called out to come and fetch what should have been lunch!

Cool drink all spilled over!Fries Cold!!!!

And lets save the best for last.... A tiny almost microscopic hair in my burger.

This is simply not the kind of service i expected from you guys....I am extremely disappointed and unfortunately for you we work in a massive office space in which the whole floor heard about the horrible experience with you guys, in addition , as in this case the goods were wanted as soon as possible, we particularly stipulated intended for prompt delivery.

We need to really insist upon greater promptitude with regard to deliveries. Otherwise we will likely be compelled to place our orders with others who is going to and will give delivery with the stipulated time.

Thanking you.

Yours faithfully