Order was not delivered on time and I have not received my order.

I placed an order at 12pm on the 14 May 2020 for delivery at 5:15pm the same afternoon. My order has not arrived on time nor was it delivered to me. I tried calling the store and call centre but there was no answer to both. I'm a Muslim and I was fasting the whole day and did not prepare supper thinking that my food will be here on time but that did not happen. I'm disgusted with the service at this store and I want my refund back from the store. The McDonald's app says my order was delivered when it was not and I have not received it.