Very Poor service

Very Poor service and staff they don’t even care to give an explanation. I went with my four year old and ordered a happy meal and a Big Mac meal …. We waited over 45 min for our food that time the restaurant wasn’t even busy, people that came after me had their food ate and left while I was still waiting, I went to the counter to enquire only to be told “they missed my order they don’t know how it happened” ontop of that my son’s meal doesn’t have a toy.