Medicnow Sly Sales Pitch

So after a sales pitch in Promenade Mall an agent "404" sells to me a contract that will only be debited after I telephonically agree with medicnow that I accept. Today I am out of pocket the fees as my account was debited and I am still waiting for my finalization phone call. Is this how you do business? Medicnow also tells me they will not refund me at all. Then their agent slams the telephone in my ear.... Next complaint will have names if I am not assisted proactively.