MediPet Pet Insurance Brokers
4.4|149 reviews
WM
Wendy M
1 reviews | Active since Member
23 Dec 2024, 15:49
Amazing quoting process, not so much at acceptance
<div>I'm just slightly confused regarding the process and/or activation. I missed ****** welcome call, but emailed almost immediately that I was available to take the call. Nevertheless, I received her call the following week under the impression that it was a second attempt at going through everything, but it was just a short call to advise me that the underwriters had reconsidered and has now placed an exclusion on the policy. So after being totally blown away by the wonderful way everything was explained and presented at quote stage, I'm left a bit deflated and slightly taken aback by how this has now been handled AND not entirely sure what the reasoning is behind suddenly making it an exclusion if my pet has recovered AND not knowing if I am yet to receive further communication/documentation after the short call today. Just a bit disappointed as it does leave a feeling of wondering if this was handled so vaguely, what lies ahead. I received an out of office that they've closed for the year, which probably explains why concluding acceptance has now been done so slapdash. Had there been a report that my pet's recent visit to the vet indicates an injury that might pose issues later on, I would grasp this completely. But as per my disclosure at application stage, she has made a recovery, so I just don't get it. No request to have my pet evaulated by a vet, so that there can be cer*****y on the matter. Just simply excluded.</div>
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Replies (112)MediPet Pet Insurance Brokers's replyOfficial
24 Dec 2024, 07:35HI Wendy, Leisl has attempted to call you this morning & emailed you as well. Please won't you check your inbox & reply by 10.30am when we close so we can resolve the matter for you.
Best regards,
MediPet Pet Insurance Brokers's reply24 Dec 2024, 07:35
Official
HI Wendy, Leisl has attempted to call you this morning & emailed you as well. Please won't you check your inbox & reply by 10.30am when we close so we can resolve the matter for you.
Best regards,
WM
Wendy M's updateReviewer Update
09 Jan 2025, 16:05In response to my review, I was contacted by Medipet on 24 Dec to advise that their underwriters have reconsidered the exclusion and reduced it to 3 months, at which time they'd make vet enquiries whether I've needed to take my cat back after her accident or not. This I accepted and was ready to just move on from an unpleasant start and see in 3 months if they stayed true to their word.
First premium was deducted without issue, then to my great shock and dismay, on 8 Jan I was contacted by HelloPeter to inform me that my review has been reported as false/inaccurate and that I need to declare and document that it is 100% true and correct (which I did) and that I'd be willing to acquire an affadavit to this effect (which I would).
This is the bullying tactics that Medipet has resorted to because they got less than 5 stars?
So I will always wonder will I be treated fairly should I ever need to claim and as such I will cancel this policy and reinstate with my current insurer. Medipet can decide whether I get my premiums back, since they do whatever they want anyway and keep up appearances. Disgusting conduct.
First premium was deducted without issue, then to my great shock and dismay, on 8 Jan I was contacted by HelloPeter to inform me that my review has been reported as false/inaccurate and that I need to declare and document that it is 100% true and correct (which I did) and that I'd be willing to acquire an affadavit to this effect (which I would).
This is the bullying tactics that Medipet has resorted to because they got less than 5 stars?
So I will always wonder will I be treated fairly should I ever need to claim and as such I will cancel this policy and reinstate with my current insurer. Medipet can decide whether I get my premiums back, since they do whatever they want anyway and keep up appearances. Disgusting conduct.
WM
Wendy M's update09 Jan 2025, 16:05
Reviewer Update
In response to my review, I was contacted by Medipet on 24 Dec to advise that their underwriters have reconsidered the exclusion and reduced it to 3 months, at which time they'd make vet enquiries whether I've needed to take my cat back after her accident or not. This I accepted and was ready to just move on from an unpleasant start and see in 3 months if they stayed true to their word.
First premium was deducted without issue, then to my great shock and dismay, on 8 Jan I was contacted by HelloPeter to inform me that my review has been reported as false/inaccurate and that I need to declare and document that it is 100% true and correct (which I did) and that I'd be willing to acquire an affadavit to this effect (which I would).
This is the bullying tactics that Medipet has resorted to because they got less than 5 stars?
So I will always wonder will I be treated fairly should I ever need to claim and as such I will cancel this policy and reinstate with my current insurer. Medipet can decide whether I get my premiums back, since they do whatever they want anyway and keep up appearances. Disgusting conduct.
First premium was deducted without issue, then to my great shock and dismay, on 8 Jan I was contacted by HelloPeter to inform me that my review has been reported as false/inaccurate and that I need to declare and document that it is 100% true and correct (which I did) and that I'd be willing to acquire an affadavit to this effect (which I would).
This is the bullying tactics that Medipet has resorted to because they got less than 5 stars?
So I will always wonder will I be treated fairly should I ever need to claim and as such I will cancel this policy and reinstate with my current insurer. Medipet can decide whether I get my premiums back, since they do whatever they want anyway and keep up appearances. Disgusting conduct.