MK
MEKOR KENILWORTH
Claimed Business
MK
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSA
Simone A
1 reviews | Active since Jan 2020
24 Jan 2025, 05:15
POOR SERVICE
I've had my vehicle serviced at Suzuki Kenilworth for the last two years. At the first service i mentioned to the service advisor that reverse gear does not work properly, the clutch needs to be pumped 3-4 times before i can put the car in reverse, I mentioned issues with the radio not working the way it should. A software upgrade was done and i was told the issue i am experiencing with reverse gear is common and nothing can be done about it. At the second service I mentioned it again and that it was getting worse, I now experience a shudder with first gear, after completing a telephonic survey i was invited back to the dealership to have the vehicle inspected by the service advisor Abdul, on the 17th January I returned to the dealership. After waiting 25 minutes to be seen to by the service advisor Abdul who was walking up and down casually in the dealership after being made aware that I am waiting to see him 4 times he eventually assisted me, i explained that reverse gear does not work well, i physically showed him, he said it's not normal, after mentioning that the previous advisor mentioned it is a problem with the specific vehicle i have his story all of a sudden changed, i was told that my radio needs a software update again even though the problem did not resolve after the last upgrade. I was promised that i would hear back from the service manager Chesray by Tuesday 21 January, she would advise a way forward. On Thursday 23rd January i called the dealership since i never heard from them, when i called she didn't know anything about my complaint or who i was, she eventually returned my call, i was unavailable to take her call, she sent me an email explaining there is no courtesy car available and that she will let me know. There was no apology for not getting back to me by the promised date, zero accountability from her or anyone in her team, i had to ask what is the way forward, i had to mention that i will be lodging a formal complaint and doing a bad review before i was even given an explanation or expectations were set. I am exhausted of all the back and forth.
Helpful (0)
|Replies (0)SA
Simone A
1 reviews | Active since Jan 2020
24 Jan 2025, 05:15
POOR SERVICE
I've had my vehicle serviced at Suzuki Kenilworth for the last two years. At the first service i mentioned to the service advisor that reverse gear does not work properly, the clutch needs to be pumped 3-4 times before i can put the car in reverse, I mentioned issues with the radio not working the way it should. A software upgrade was done and i was told the issue i am experiencing with reverse gear is common and nothing can be done about it. At the second service I mentioned it again and that it was getting worse, I now experience a shudder with first gear, after completing a telephonic survey i was invited back to the dealership to have the vehicle inspected by the service advisor Abdul, on the 17th January I returned to the dealership. After waiting 25 minutes to be seen to by the service advisor Abdul who was walking up and down casually in the dealership after being made aware that I am waiting to see him 4 times he eventually assisted me, i explained that reverse gear does not work well, i physically showed him, he said it's not normal, after mentioning that the previous advisor mentioned it is a problem with the specific vehicle i have his story all of a sudden changed, i was told that my radio needs a software update again even though the problem did not resolve after the last upgrade. I was promised that i would hear back from the service manager Chesray by Tuesday 21 January, she would advise a way forward. On Thursday 23rd January i called the dealership since i never heard from them, when i called she didn't know anything about my complaint or who i was, she eventually returned my call, i was unavailable to take her call, she sent me an email explaining there is no courtesy car available and that she will let me know. There was no apology for not getting back to me by the promised date, zero accountability from her or anyone in her team, i had to ask what is the way forward, i had to mention that i will be lodging a formal complaint and doing a bad review before i was even given an explanation or expectations were set. I am exhausted of all the back and forth.
0
Replies (0)tA
tim A
1 reviews | Active since Jan 2020
14 Apr 2022, 08:22
Service with a smile
My Mazda CX-5 was damaged while in for a service. I only noticed it 36 hours later. Mekor Mazda Claremont were fantastic, especially Nur. The vehicle was repaired in 24 hrs without a question. I am a committed fan.
Helpful (0)
|Replies (0)tA
tim A
1 reviews | Active since Jan 2020
14 Apr 2022, 08:22
Service with a smile
My Mazda CX-5 was damaged while in for a service. I only noticed it 36 hours later. Mekor Mazda Claremont were fantastic, especially Nur. The vehicle was repaired in 24 hrs without a question. I am a committed fan.
0
Replies (0)AO
Adam O
1 reviews | Active since Jan 2020
14 Jun 2021, 11:41
Horrific service
The service I've received by this branch of Ford has been nothing short of horrific. If it's service you need from a Ford Dealer stay away from these chaps as they are woefully bad. Kelfords Ford in Somerset West ,however ,were a whole different kettle of fish ,responded within 30 minutes and sorted within an hour. Why is it one Ford dealer CAN yet another CANNOT ,management me thinks.
Helpful (0)
|Replies (0)AO
Adam O
1 reviews | Active since Jan 2020
14 Jun 2021, 11:41
Horrific service
The service I've received by this branch of Ford has been nothing short of horrific. If it's service you need from a Ford Dealer stay away from these chaps as they are woefully bad. Kelfords Ford in Somerset West ,however ,were a whole different kettle of fish ,responded within 30 minutes and sorted within an hour. Why is it one Ford dealer CAN yet another CANNOT ,management me thinks.
0
Replies (0)KM
Kholo M
1 reviews | Active since Jan 2020
12 Nov 2020, 05:22
MEKOR FORD CUSTOMER SERVICE
I have called Mekor Ford 4 times this week to ask for availability to book my car in for service and to get a reprint of my service book. I have waited for a call back the entire week with no feedback. I am due to drive long distance next week and could have had my car serviced this week but due to their lack of response and customer service. I am still without a service book and a serviced car.
Helpful (0)
|Replies (0)KM
Kholo M
1 reviews | Active since Jan 2020
12 Nov 2020, 05:22
MEKOR FORD CUSTOMER SERVICE
I have called Mekor Ford 4 times this week to ask for availability to book my car in for service and to get a reprint of my service book. I have waited for a call back the entire week with no feedback. I am due to drive long distance next week and could have had my car serviced this week but due to their lack of response and customer service. I am still without a service book and a serviced car.
0
Replies (0)