SA
Simone A
Active since May 2016
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Great service
Had the best service from Judy, speedy, friendly service, very impressive.
53 replies
8 months ago
Amazing experience
I haven't enjoyed nandos the way I did tonight in a very long time. Nandos grassy park you blew my mind and stomach lol. Kudos to Sihle and team, you guys are doing a fantastic job, from the minute I walked into the door I had a great experience, speed of service and food brought to the table was great. The taste of the food was tops, the crisp on the crips were perfect, they were not stingy with the spice, when I asked for extra sauce on my chicken they gladly added. Grandwest and Belgravia Nandos has a thing or two to learn from you.
1 reply
9 months ago
Pathetic service and experience at Nandos Athlone and Grandwest
Last week I visited two different nandos branches and had a terrible experience at both. Tuesday I visited Athlone branch, my favorite branch, I eat from here atleast once a week but this day was my worst experience. My rice was extremely hard, I sent it back twice it was eventually replaced with peri tatos when I already finished my meal, it was also hard, only the smaller wedges was cooked properly. Thursday I decided to try Grand west nandos since I didn't have the best experience in Athlone and wow it was even worse, the chicken was extremely over done and dry, when I asked for extra sauce because there was literally non on it I was told to use the sauce on the shelve, while trying to enjoy my very dull dry meal I noticed almost every order was sent back to the kitchen. The service was pathetic and staff had a attitude. I don't think I'll ever visit this branch again.
53 replies
11 months ago
Incorrect Card Machine Issued and Lack of Resolution
I have experienced while trying to obtain a PocketBiz card machine for my business account. I initially submitted a request through my business banker, who referred me to a representative named Zanele. Unfortunately, for over three weeks, Zanele gave me the runaround and failed to assist me effectively, ultimately wasting valuable time and delaying my business operations. After escalating the issue, I was unexpectedly sent a PAX card machine instead of the PocketBiz device that I signed for. This is not the machine I requested, agreed to, or approved. To make matters worse, I am now being charged for this incorrect device. I have requested a swap for the correct machine on three separate occasions, but to date, no action has been taken. I have also spoken with a manager named Esmeralda, who consistently overpromises and underdelivers, further compounding my frustration. This entire process has been both unprofessional and unacceptable. I am requesting the following: 1. Immediate collection of the PAX card machine and delivery of the correct PocketBiz device as originally requested. 2. A full reversal of all charges related to the PAX machine. 3. A formal apology for the inconvenience and delays caused. Please treat this as urgent. If I do not receive a satisfactory resolution within 7 working days, I will have no choice but to escalate this matter to the Ombudsman for Banking Services.
58 replies
13 months ago
Disgruntled Client
I've had the worst experience with discovery, i changed my banking details and received confirmation of the change yet my old account has been debited leaving me in unnecessary financial distress, the communication from Discovery has been poor, the service even worse. I made changes to my cover to reduce my premium yet none of these changes has been noted on my policy. They provided me with the incorrect amount to reinstate my policy in writing and would not take any accountability for the mistake on their end. I am extremely disappointed in the service I've received.
111 replies
15 months ago
Great service received from Smangele Dhladhla
Great service received from Smangele Dhladhla. She listened and assisted in a courteous manner.
53 replies
15 months ago
POOR SERVICE
I've had my vehicle serviced at Suzuki Kenilworth for the last two years. At the first service i mentioned to the service advisor that reverse gear does not work properly, the clutch needs to be pumped 3-4 times before i can put the car in reverse, I mentioned issues with the radio not working the way it should. A software upgrade was done and i was told the issue i am experiencing with reverse gear is common and nothing can be done about it. At the second service I mentioned it again and that it was getting worse, I now experience a shudder with first gear, after completing a telephonic survey i was invited back to the dealership to have the vehicle inspected by the service advisor Abdul, on the 17th January I returned to the dealership. After waiting 25 minutes to be seen to by the service advisor Abdul who was walking up and down casually in the dealership after being made aware that I am waiting to see him 4 times he eventually assisted me, i explained that reverse gear does not work well, i physically showed him, he said it's not normal, after mentioning that the previous advisor mentioned it is a problem with the specific vehicle i have his story all of a sudden changed, i was told that my radio needs a software update again even though the problem did not resolve after the last upgrade. I was promised that i would hear back from the service manager Chesray by Tuesday 21 January, she would advise a way forward. On Thursday 23rd January i called the dealership since i never heard from them, when i called she didn't know anything about my complaint or who i was, she eventually returned my call, i was unavailable to take her call, she sent me an email explaining there is no courtesy car available and that she will let me know. There was no apology for not getting back to me by the promised date, zero accountability from her or anyone in her team, i had to ask what is the way forward, i had to mention that i will be lodging a formal complaint and doing a bad review before i was even given an explanation or expectations were set. I am exhausted of all the back and forth.
0 replies
19 months ago
Poor service, raw chicken, old fish,
Walk away past the kitchen was filthy, floor was dirty. After asking the waitor for a different cut of the ribs he brought back the same piece, the manager came to the table and argued that the ribs was different as if im stupid, i returned my food and didn't have anything to eat, by this time my entire family finished their meals and desert and the manager wanted to offer me something different from the menu, make it make sense!!! I drove from Crawford to muizenberg specifically for pork belly ribs not a tail. I spent more than R1000.00 on my bill yet i had one drink. My moms chicken was raw, it was extremely off putting, we sat across the kitchen, every time the freezer opened we had a bad smell of rotten fish, it was disgusting. Extremely disappointed by the level of service, cleanliness and the poor service. I will never set food in this spur again and will share my experience on all platforms.
0 replies
21 months ago
Poor service
Good day, Three weeks ago a purchased a black maxima-r at the Cavendish store. I specifically asked for a 6 because the 5 was shoking my foot, i only noticed the lady in the store sold me a 5 a week later when i wanted to wear the s****, I then returned the shoe and requested a 6, I then tried on the 6 before making the purchase and asked the consultants in the store why none of them haven't recommended a 5.5,they then mentioned there was no stock and they would order for me, I should hold onto the 5 and return in once they have stock of a 5.5. I asked how long this would take, the gentlemans answer to me was I should have it by Monday, please take my number and follow up with me Monday, this made me feel uncomfortable, if he wanted to assist me, he should have taken my details and message or call me when the shoe arrives. Monday I messaged him to ask if the shoe has arrived his response to me is his on annual leave, he would ask the staff in store to look into it, two days pass and i dont hear back, I then follow up with him again and his response is even though im on leave I will assist you. Why give me your number if you are on leave? How does that become my problem? He then gets someone from the store to call me and confirm they dont have stock of a 5.5 and none of the Cape Town stores has stock. He then proceeds to call me after to explain himself which by this point i was not interested in hearing him out as the damage has been done. The staff in the Claremont store becomes too comfortable with clients, discussing clients in front of one another as they leave the store or even just passing unnecessary comments about items customers have in their shopping carts, I find this extremely unprofessional. I must be honest and say that i made a few jokes with the consultants in store to lighten the mood as they just had a difficult customer in store before me and I think they became so comfortable with me that they forgot I was also a customer, I was spending money in that store and needed their undivided attention which was spent discussing customers that left the store instead of focusing on me and my purchase. This was the absolute worst experience I've had at a steve madden store, a store i dont purchase from very often, I now would rather walk past when i see it in the mall. This experience left a bitter taste in my mouth. Regards, Simone Freeman
0 replies
Review Distribution
5 Star
5 (17.24137931034483%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (31.03448275862069%)
1 Star
15 (51.724137931034484%)