MS
Merrell Shoes
Unclaimed Business
MS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Merrell Shoes
Merrell Shoes has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Merrell Shoes across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJR
Johan R
1 reviews | Active since Jan 2020
6 Oct 2025, 09:10
Merrell Shoes 20 days late
I purchased shoes from Medicus Shoes online. The shoes were too small and I arrange for them to return and replace. They confirmed receipt on 16 September and promised to send me a replacement. It is today 20 days later and the replacement has not been received. They promised to call back numerous times but never did. This morning I called again and Carla promised to call back in 5 minutes. An hour later I called and she was in a meeting. They blame CourierIt and I begged them to use a better service, but they persist in using a useless courier service.
Helpful (0)
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Johan R
1 reviews | Active since Jan 2020
6 Oct 2025, 09:10
Merrell Shoes 20 days late
I purchased shoes from Medicus Shoes online. The shoes were too small and I arrange for them to return and replace. They confirmed receipt on 16 September and promised to send me a replacement. It is today 20 days later and the replacement has not been received. They promised to call back numerous times but never did. This morning I called again and Carla promised to call back in 5 minutes. An hour later I called and she was in a meeting. They blame CourierIt and I begged them to use a better service, but they persist in using a useless courier service.
0
Replies (0)CB
CS
Chantelle S
1 reviews | Active since Jan 2020
12 Jul 2024, 08:09
Bad customer service from Merrell.
It is a big disappointment with a recent purchase I made and the subsequent replacement I received from your company. I bought a pair of Merrell shoes from. Unfortunately, within a short period, the shoes began to tear, prompting me to contact your customer service department. I was pleased with the prompt response and the replacement provided. However, to my dismay, the replacement pair has also started to tear after only three months of use. I am very concerned about the quality and durability of these shoes, as I have not subjected them to excessive wear and tear. As a long-time customer of Merrell, I have always trusted the quality and longevity of your products, which makes this experience all the more disappointing. I would appreciate it if you could provide a satisfactory resolution to this issue, as I believe this does not reflect the high standards associated with the Merrell brand. I am open to suggestions for an appropriate solution, whether it be another replacement or a refund.
Helpful (0)
|Replies (0)CS
Chantelle S
1 reviews | Active since Jan 2020
12 Jul 2024, 08:09
Bad customer service from Merrell.
It is a big disappointment with a recent purchase I made and the subsequent replacement I received from your company. I bought a pair of Merrell shoes from. Unfortunately, within a short period, the shoes began to tear, prompting me to contact your customer service department. I was pleased with the prompt response and the replacement provided. However, to my dismay, the replacement pair has also started to tear after only three months of use. I am very concerned about the quality and durability of these shoes, as I have not subjected them to excessive wear and tear. As a long-time customer of Merrell, I have always trusted the quality and longevity of your products, which makes this experience all the more disappointing. I would appreciate it if you could provide a satisfactory resolution to this issue, as I believe this does not reflect the high standards associated with the Merrell brand. I am open to suggestions for an appropriate solution, whether it be another replacement or a refund.
0
Replies (0)RP
Rainer P
1 reviews | Active since Jan 2020
29 Feb 2024, 06:47
Merrell **** sites
Neither merrellfactoryshop.co.za or merrellshoessouthafrica.com are legitimate businesses – they are ****mers. You will lose your money if you order through them – guaranteed! Merrell SA (merrell.co.za) is the only authorised Merrell agent in SA.
Helpful (0)
|Replies (0)RP
Rainer P
1 reviews | Active since Jan 2020
29 Feb 2024, 06:47
Merrell **** sites
Neither merrellfactoryshop.co.za or merrellshoessouthafrica.com are legitimate businesses – they are ****mers. You will lose your money if you order through them – guaranteed! Merrell SA (merrell.co.za) is the only authorised Merrell agent in SA.
0
Replies (0)aS
andrew S
1 reviews | Active since Jan 2020
16 Jan 2024, 12:06
Instagram **** - Merrell Shoes
I ‘ bought’ a pair of Merrell shoes online - seems to have been *****ulent . Took my money but no delivery. Watson_friesen1980@icloud.com is the latest sender of sms to link to https//bit.ly.aUrzn3 Don’t buy Merrell on line it seems.
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andrew S
1 reviews | Active since Jan 2020
16 Jan 2024, 12:06
Instagram **** - Merrell Shoes
I ‘ bought’ a pair of Merrell shoes online - seems to have been *****ulent . Took my money but no delivery. Watson_friesen1980@icloud.com is the latest sender of sms to link to https//bit.ly.aUrzn3 Don’t buy Merrell on line it seems.
0
Replies (0)AP
Anthony P
1 reviews | Active since Jan 2020
6 Oct 2022, 14:10
Bad quality shoes and no after sales service
I received a pair of Merrell Intercept Granite shoes purchased in May 2021(unfortunately I don't have the invoice as it was a present) Both sides of the shoes at the toes started tearing after about 12 months. I thought as Merrell is a good quality shoe the tear wouldn't go further, but now the tears are about 40mm long. I contacted Merrell via their website and by e-mail but have received no response up to now. I paid R2200.00 for the shoes and feel that being a good quality shoe they should last much longer.
Helpful (0)
|Replies (0)AP
Anthony P
1 reviews | Active since Jan 2020
6 Oct 2022, 14:10
Bad quality shoes and no after sales service
I received a pair of Merrell Intercept Granite shoes purchased in May 2021(unfortunately I don't have the invoice as it was a present) Both sides of the shoes at the toes started tearing after about 12 months. I thought as Merrell is a good quality shoe the tear wouldn't go further, but now the tears are about 40mm long. I contacted Merrell via their website and by e-mail but have received no response up to now. I paid R2200.00 for the shoes and feel that being a good quality shoe they should last much longer.
0
Replies (0)