AP
Anthony P
Active since Aug 2009
11
Reviews
0
Industries
Reviews
11 reviews11 months ago
Nedbank- Pleasantly surprised
Today I went into Nedbank in Marsh St. Mossel Bay which I was dreading due to past experiences, but was pleasantly surprised. Brandon was friendly, patient and extremely helpful. The only negatives I have are the long drawn out systems of Nedbank and only one Banker available to help customers. I was the first customer so didn't have to wait. Nedbank should get more staff like Brandon and Cindy, both from the Marsh st. branch.
0 replies
20 months ago
Terrible after sales service from Defy.
On 29/06/24 I purchased a stove from Game in Mossel Bay. On 13/08/24 I had the stove installed. It was faulty and I registered a problem on 15/08/24. I heard nothing and contacted the service centre again on 21/08/24 again. On 23/08/24 a service agent came to fix the stove. He informed us that it was a factory fault and he would organise a pick-up. On 27/08/24 after hearing nothing I contacted the service centre again where I was told the matter was with management. We have had no stove since 13/08/24 which is totally unacceptable. Terrible after sales service.
53 replies
31 months ago
VOX After sales service Pathetic
After Sales service is terrible and pathetic. When we received a visit and were given a quote to change to VOX, among other items the salesman said he would cancel our Telkom account when their system was installed. The installation went very smoothly and professionally. On the 17th July 2023 I sent the salesman an e-mail enquiring whether he had cancelled our Telkom account and also what the total value is that I should insure the equipment for. After several mails were ignored I messaged(W/app) his superior on the 15 September and again 20 September before I got his response that he would sort the problem out for me.(Up to today I have received no further reaction from the supervisor) Today 29th September I went and cancelled my Telkom account. Due to the inefficiency of the VOX personnel we have had to pay +-R3600.00 unnecessarily. Today I also received an e-mail from the salesman asking for a copy of our Telkom account and was told what value I must insure for. From the 17th July up to the 29th September(2 1/2 months) for a person to react is pathetic and totally unacceptable. I will definitely NOT recommend VOX to anybody that asks me about them.
262 replies
41 months ago
PATHETIC Service at Nedbank.
PATHETIC service. My daughter has emigrated to UK, so she had to give me Full Power of Attorney on her accounts. On the 26th of October we went to the Hazyview branch. After waiting about 15 minutes outside, a staff member came out and asked us what we wanted to do. After telling her she informed us that the branch was closed for renovations. We then went to the Riverside mall branch in Nelspruit only to find out that both branches in the mall were closed for renovations!! We had to go to Ilanga mall also in Nelspruit. Eventually we were helped there with the power of attorney. Furthermore she requested that her card be forwarded to the Marsh st. branch in Mossel Bay with my cell no. for the notice to collect. Today 28th November 2022 I went in to the Marsh st. branch to enquire about the card and was informed that it was at the White River branch and she would have to give permission for it to be forwarded. Furthermore I was informed that I would have to bring either a Lawyer or Policeman with me to collect the card. Which Policeman or Lawyer would sit in a bank waiting for me to be helped. Usually waiting not less than 15 minutes. WHY have I got Power of Attorney if I can't do anything on her card??????
0 replies
43 months ago
Bad quality shoes and no after sales service
I received a pair of Merrell Intercept Granite shoes purchased in May 2021(unfortunately I don't have the invoice as it was a present) Both sides of the shoes at the toes started tearing after about 12 months. I thought as Merrell is a good quality shoe the tear wouldn't go further, but now the tears are about 40mm long. I contacted Merrell via their website and by e-mail but have received no response up to now. I paid R2200.00 for the shoes and feel that being a good quality shoe they should last much longer.
0 replies
59 months ago
Amazing service by ACSA personnel
On Sunday 30th May I flew from OR Tambo to George Airport. At the security check I didn't retrieve my cell phone and only realised it a few minutes after going through the check. +- 08:15 checkpoint 3. I was guided to the security office and there the security staff were amazing!! Extremely friendly and helpful. They got my phone back by means of the cctv cameras. The whole episode only took about 20 minutes. The professional manner that they treated myself was 5 star+. Well done to the security personnel. Unfortunately I didn't get their names but they should be identified and congratulated.
0 replies
60 months ago
Excellent service from Melissa Eksteen.
Excellent service from Melissa Eksteen. Willing to listen to a customer's complaint and solved my problem. Thanks.
0 replies
60 months ago
Terrible service and not willing to listen to problems.
I have been struggling for 7 and a half months to get my business account sorted out. I am a sole trader. I have got a personal account and a T/A account for the business. I get thrown from one person to another, some try but most of them obviously do not have the knowledge to help. This morning I was told by the local branch manageress that they were not willing to discuss a certain problem I have. I have been with Nedbank for most of my life and have got an excellent credit rating. I have tried contacting the call centre but get no response.
0 replies
62 months ago
Unfair and terrible service by Travelstart and Airlink
On the 10th of March I complained about Travelstart and airlink(Unfair and terrible service by Travelstart and Airlink). I received an answer from Melissa at Travelstart where she said she would look into the matter and let me know. Today, 18th of March I still have not received any feedback from her. In her response she mentioned an International flight, but the flight was from Sishen to JHB, so obviously the review was not read properly. Still terrible service!!
53 replies
62 months ago
Unfair and terrible service by Travelstart and Airlink.
My wife, Elena Pretorius was booked on a flight from Sishen to Johannesburg for 10/03/2021, which was paid for at booking time. On Sunday 07/03/2021 she received an e-mail from Travelstart stating that her flight had been cancelled, no explanation. The mail also stated that if there were any extra costs involved with a new booking the Invoice would be forwarded for payment. She phoned on Monday to find out the reason and after waiting a considerable time was told that there were not enough bookings for that flight. Eventually she was booked on a flight on Tuesday 09/03/2021. She then had to reschedule her connecting flight from OR Tambo to George with Kulula which she incurred extra costs for changing her booking. She had to purchase a new ticket which cost her R629.48. I feel that as soon as a booking is paid for it constitutes a contract between Airlink and the customer(as seen with Kulula), in other words Airlink broke that contract. Yesterday I tried to get hold of Travelstart and eventually got a W/app number. I stated my problem and got an automated answer "Thank you for chatting to us! Have a nice day" I have still not received any feedback from them. I feel that the way Travelstart handled the whole affair was not at all professional and expected more from them. I feel that Airlink must re-imburse her for the extra costs involved. Anthony Pretorius.
56 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
2 (18.181818181818183%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
7 (63.63636363636363%)