HNB SADTU policies ****/poor admin

Very poor when coming to funeral or death claims.I have 2 weeks after lodging a death claim.even this today they haven't paid.everytime you call they say your application is in process.when they collect our money they go for our persals but when they have to help us we must run after them.Imagine burying your father with a loan while having him covered.I just want sum1 who can help me cancel them with my refund that I've been paying.I don't want the money for claim anymore.