MHA/ NHB Administrators
Claimed Business
MHA/ NHB Administrators
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About MHA/ NHB Administrators
MHA/ NHB Administrators has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked MHA/ NHB Administrators across 31 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNV
Nokukhanya V
1 reviews | Active since Jan 2020
4 Mar 2026, 13:09
Very poor service
Consultants unable to assist and they don't respond to emails. Poor unacceptable service 👎
Helpful (0)
|Replies (0)NV
Nokukhanya V
1 reviews | Active since Jan 2020
4 Mar 2026, 13:09
Very poor service
Consultants unable to assist and they don't respond to emails. Poor unacceptable service 👎
0
Replies (0)AB
NM
Nonhlanhla M
1 reviews | Active since Jan 2020
6 May 2025, 04:33
Poor Customer Care and Inconsiderate attitude towards a person who lost a family member
Claim takes more than 72 hours they mention when submitting, it’s been one full week since I submitted and when making a follow up I’m told it’s being validated & processed. What is there to validate if they confirm that all documents were received & in order? No updates regarding same until you call them.
Helpful (0)
|Replies (0)NM
Nonhlanhla M
1 reviews | Active since Jan 2020
6 May 2025, 04:33
Poor Customer Care and Inconsiderate attitude towards a person who lost a family member
Claim takes more than 72 hours they mention when submitting, it’s been one full week since I submitted and when making a follow up I’m told it’s being validated & processed. What is there to validate if they confirm that all documents were received & in order? No updates regarding same until you call them.
0
Replies (0)KJVR
KARIN JANSEN VAN RENSBURG
1 reviews | Active since Jan 2020
21 Feb 2025, 08:31
Beneficiary can not go on with policy.. WHY???
My parents had a policy with NHB for more than 25 years. My dad passed away in January. Now the policy is cancelled. I asked but why my mother is still alive and she was a beneficiary why is it not possible that she can carry on with the policy. Well after how many emails the answer was just no she can not carry on with the policy. She also can not take out a new one because she is 72 years old now. Why is the policy cancelled when the main member passed away.. This is ridiculous. Now on her age I am struggling to get her on a funeral policy because of her age. This is unacceptable.
Helpful (0)
|Replies (0)KJVR
KARIN JANSEN VAN RENSBURG
1 reviews | Active since Jan 2020
21 Feb 2025, 08:31
Beneficiary can not go on with policy.. WHY???
My parents had a policy with NHB for more than 25 years. My dad passed away in January. Now the policy is cancelled. I asked but why my mother is still alive and she was a beneficiary why is it not possible that she can carry on with the policy. Well after how many emails the answer was just no she can not carry on with the policy. She also can not take out a new one because she is 72 years old now. Why is the policy cancelled when the main member passed away.. This is ridiculous. Now on her age I am struggling to get her on a funeral policy because of her age. This is unacceptable.
0
Replies (0)KR
Khomotjo R
1 reviews | Active since Jan 2020
28 Dec 2024, 08:10
Nhb /MHB Value added policy (Poor Poor Services) - 5 Rating
I made a claim on the 18th December 2024 for uncle who passed on 2 weeks after my aunt which both deceased were on the same SADTU value added policy. I had a bad service worse calling every day to check the status of the policy. Even if you have the app but the service is smelling am telling you. I started with some lady whom assisted on Saturday 21st December didn't even tell me I used the wrong form, Monday I called spoke to Baleseng Tshabalala, and worse service than the previous one I had. Thabisile from claims department also. To honest I won't advise anyone to join the scheme after the hustle and struggle I experienced when I had to do the claims. Even today from the 18th December 2024 am not assisted. My name is K****tjo Rasefoma
Helpful (0)
|Replies (0)KR
Khomotjo R
1 reviews | Active since Jan 2020
28 Dec 2024, 08:10
Nhb /MHB Value added policy (Poor Poor Services) - 5 Rating
I made a claim on the 18th December 2024 for uncle who passed on 2 weeks after my aunt which both deceased were on the same SADTU value added policy. I had a bad service worse calling every day to check the status of the policy. Even if you have the app but the service is smelling am telling you. I started with some lady whom assisted on Saturday 21st December didn't even tell me I used the wrong form, Monday I called spoke to Baleseng Tshabalala, and worse service than the previous one I had. Thabisile from claims department also. To honest I won't advise anyone to join the scheme after the hustle and struggle I experienced when I had to do the claims. Even today from the 18th December 2024 am not assisted. My name is K****tjo Rasefoma
0
Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
15 Nov 2024, 19:55
Policy cancellation stress
My name is Elizabeth Mdiniswa, I have been trying to cancel the policy for almost two weeks now and no answer nothing when you call they say it's in process as if I am claiming. I want them out of my persal it's a pain.
Helpful (0)
|Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
15 Nov 2024, 19:55
Policy cancellation stress
My name is Elizabeth Mdiniswa, I have been trying to cancel the policy for almost two weeks now and no answer nothing when you call they say it's in process as if I am claiming. I want them out of my persal it's a pain.
0
Replies (0)BL
Baken L
1 reviews | Active since Jan 2020
7 Oct 2024, 08:00
HNB SADTU policies ****/poor admin
Very poor when coming to funeral or death claims.I have 2 weeks after lodging a death claim.even this today they haven't paid.everytime you call they say your application is in process.when they collect our money they go for our persals but when they have to help us we must run after them.Imagine burying your father with a loan while having him covered.I just want sum1 who can help me cancel them with my refund that I've been paying.I don't want the money for claim anymore.
Helpful (0)
|Replies (0)BL
Baken L
1 reviews | Active since Jan 2020
7 Oct 2024, 08:00
HNB SADTU policies ****/poor admin
Very poor when coming to funeral or death claims.I have 2 weeks after lodging a death claim.even this today they haven't paid.everytime you call they say your application is in process.when they collect our money they go for our persals but when they have to help us we must run after them.Imagine burying your father with a loan while having him covered.I just want sum1 who can help me cancel them with my refund that I've been paying.I don't want the money for claim anymore.
0
Replies (0)MM