MM
MHR Medical Hair Restoration
Claimed Business
MM
MHR Medical Hair Restoration
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNH
Ntokozo H
1 reviews | Active since Jan 2020
30 Jul 2025, 09:13
Refund Policy
I made an online order for Finasteride which I decided to cancel. I had to wait for Monday as I made the order on Friday no prior communication was made regarding that I may need a consultation for the medication. I couldn't afford anything more so I asked for a refund. They asked for my account details 3 times and kept on sending the same message about a script when I clearly asked for a refund. Today I was told the lady from finance is sick. I checked their website so they don't have a refund policy they'll just waste your time. You'll end spending more calling them and sending emails.
Helpful (0)
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Ntokozo H
1 reviews | Active since Jan 2020
30 Jul 2025, 09:13
Refund Policy
I made an online order for Finasteride which I decided to cancel. I had to wait for Monday as I made the order on Friday no prior communication was made regarding that I may need a consultation for the medication. I couldn't afford anything more so I asked for a refund. They asked for my account details 3 times and kept on sending the same message about a script when I clearly asked for a refund. Today I was told the lady from finance is sick. I checked their website so they don't have a refund policy they'll just waste your time. You'll end spending more calling them and sending emails.
0
Replies (0)CV
Caroline V
1 reviews | Active since Jan 2020
7 Jul 2025, 14:10
5 stars
Had online consult and meds ordered online. Delivered within 3 days Capetown to KZN.
Helpful (0)
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Caroline V
1 reviews | Active since Jan 2020
7 Jul 2025, 14:10
5 stars
Had online consult and meds ordered online. Delivered within 3 days Capetown to KZN.
0
Replies (0)PM
Phemelo M
1 reviews | Active since Jan 2020
18 Dec 2024, 08:32
Humbled and more than content!
On 12 September 2023, I underwent the FUT procedure at the Medical Hair Restoration clinic in Cape Town. Everything about that experience was on point from the warmth, kindness and detailed explanations from Dr Ryan, to the relaxed and comfortable setting created by the nurses/technicians assisting him. It's been over a year, and I could not be happier with my new hairline! Such a well-crafted work of art that I show off with pride and confidence. The teenager in me can't believe that this is how I look now, she's constantly in awe and so grateful! Thank you for changing my life, I remain forever indebted to you and I hope that the good Lord will continue to richly bless you guys for the work that you do.
Helpful (0)
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Phemelo M
1 reviews | Active since Jan 2020
18 Dec 2024, 08:32
Humbled and more than content!
On 12 September 2023, I underwent the FUT procedure at the Medical Hair Restoration clinic in Cape Town. Everything about that experience was on point from the warmth, kindness and detailed explanations from Dr Ryan, to the relaxed and comfortable setting created by the nurses/technicians assisting him. It's been over a year, and I could not be happier with my new hairline! Such a well-crafted work of art that I show off with pride and confidence. The teenager in me can't believe that this is how I look now, she's constantly in awe and so grateful! Thank you for changing my life, I remain forever indebted to you and I hope that the good Lord will continue to richly bless you guys for the work that you do.
0
Replies (0)KB
Kapil B
1 reviews | Active since Jan 2020
12 Jul 2022, 13:48
Horrible
Horrible and greedy doctor in Durban branch. This Dr Rasool gives different prices after consult. Dodgy practice in Bluff. I even had to ask reception to put the lights on just for a consult. Unprofessional. Stay away from this one. Cape Town branch very good and professional. Durban branch was cheap and dodgy.
Helpful (0)
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Kapil B
1 reviews | Active since Jan 2020
12 Jul 2022, 13:48
Horrible
Horrible and greedy doctor in Durban branch. This Dr Rasool gives different prices after consult. Dodgy practice in Bluff. I even had to ask reception to put the lights on just for a consult. Unprofessional. Stay away from this one. Cape Town branch very good and professional. Durban branch was cheap and dodgy.
0
Replies (0)RH
Reinart H
1 reviews | Active since Jan 2020
22 Dec 2021, 17:35
I wish it had not come to this
I really don’t want to be mean so I won’t mention names, but this has had a big effect on my life and I need to get this out to help me move on. I think I was unlucky that it went so bad for me because I know they have happy customers. My hairline had receded on the left and right side of my forehead. I drew a thin line on both sides, he went underneath with a thick marker (and across the middle section where I used to have soft hairs forming the hairline). he said I may get away with less than 1000 follicles as it was a small area but yet he extracted 1000 follicles and then made the 1000 slits and went to bottom of thick line I suppose to make space for the 1000 follicles. I was paying per follicle which I paid cash, only once i deposited a portion into an account, which I won’t go into detail. A few months later I went for another op to move follicles from the neck to fill in beard patches and also remove the worst hairs on my hairline such as doubles, raised follicles or ones causing inflammation as it was causing me anxiety. I happily paid for each follicle. After it healed I expressed that I was unhappy with the hairline but I was told that I was too perfectionistic. I really think the hairline was weird, everyone I asked agreed that the sharp zigzag across my head looked unnatural. I paid for a third operation to fix the hairline with my own design, I moved the front follicles to the thin spot where scalp. I paid for each follicle again. A section of follicles on the one side are placed at a noticeably unnatural angle or that spot, when tried to show this to the other doctor he did not even look, he just had an excuse as to why I was wrong. I know the section was placed incorrectly, because I stopped the doctor during the op and asked him to please not place that section so flat against my scalp. Till today I scratch my head every hour of the day. I have not gone back to tell them this as I feel too uncomfortable to contact them again. He had stated twice that he wanted it to be the final operation, and it was as if he was doing me a favour, I felt a sense of irritation at one point. I am trying to let go of resent. I struggle with lumps on my skin, inflammation, sensitive spots, sometimes scabs form from scratching. I have been hoping my body would absorb follicles which cause the most irritation, I sometimes rip out hairs around to sooth the irritation, very little hair grows on that side of my head, I am embarrassed to be in public. Another place is helping me. I do not want anything to do with MHR unless they do the right thing. If there is any update I will post it here.
Helpful (0)
|Replies (0)RH
Reinart H
1 reviews | Active since Jan 2020
22 Dec 2021, 17:35
I wish it had not come to this
I really don’t want to be mean so I won’t mention names, but this has had a big effect on my life and I need to get this out to help me move on. I think I was unlucky that it went so bad for me because I know they have happy customers. My hairline had receded on the left and right side of my forehead. I drew a thin line on both sides, he went underneath with a thick marker (and across the middle section where I used to have soft hairs forming the hairline). he said I may get away with less than 1000 follicles as it was a small area but yet he extracted 1000 follicles and then made the 1000 slits and went to bottom of thick line I suppose to make space for the 1000 follicles. I was paying per follicle which I paid cash, only once i deposited a portion into an account, which I won’t go into detail. A few months later I went for another op to move follicles from the neck to fill in beard patches and also remove the worst hairs on my hairline such as doubles, raised follicles or ones causing inflammation as it was causing me anxiety. I happily paid for each follicle. After it healed I expressed that I was unhappy with the hairline but I was told that I was too perfectionistic. I really think the hairline was weird, everyone I asked agreed that the sharp zigzag across my head looked unnatural. I paid for a third operation to fix the hairline with my own design, I moved the front follicles to the thin spot where scalp. I paid for each follicle again. A section of follicles on the one side are placed at a noticeably unnatural angle or that spot, when tried to show this to the other doctor he did not even look, he just had an excuse as to why I was wrong. I know the section was placed incorrectly, because I stopped the doctor during the op and asked him to please not place that section so flat against my scalp. Till today I scratch my head every hour of the day. I have not gone back to tell them this as I feel too uncomfortable to contact them again. He had stated twice that he wanted it to be the final operation, and it was as if he was doing me a favour, I felt a sense of irritation at one point. I am trying to let go of resent. I struggle with lumps on my skin, inflammation, sensitive spots, sometimes scabs form from scratching. I have been hoping my body would absorb follicles which cause the most irritation, I sometimes rip out hairs around to sooth the irritation, very little hair grows on that side of my head, I am embarrassed to be in public. Another place is helping me. I do not want anything to do with MHR unless they do the right thing. If there is any update I will post it here.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Mar 2017, 10:42
After an abismal first transaction....a Good recovery
<p>I wrote a review on my first experience with this business (Not so great). But the second time around they came through nicely, good communication and very fast delivery, no issues. Nice turnaround hope to see the same in the future!!</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Mar 2017, 10:42
After an abismal first transaction....a Good recovery
<p>I wrote a review on my first experience with this business (Not so great). But the second time around they came through nicely, good communication and very fast delivery, no issues. Nice turnaround hope to see the same in the future!!</p>
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Feb 2017, 05:45
Terrible, slow service, no communication after payment
<p>I've been trying to get information about an order that I placed (And paid for) ten days ago, status on their online dashboard is "on hold" , they do not answer emails nor the phone. I kept trying and got a person on the phone after a brief excuse about the "system" being offline the conversation was ended, no update whether the order will be sent. I expect this kind of service from a government office not a place that I assume wants repeat business.</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Feb 2017, 05:45
Terrible, slow service, no communication after payment
<p>I've been trying to get information about an order that I placed (And paid for) ten days ago, status on their online dashboard is "on hold" , they do not answer emails nor the phone. I kept trying and got a person on the phone after a brief excuse about the "system" being offline the conversation was ended, no update whether the order will be sent. I expect this kind of service from a government office not a place that I assume wants repeat business.</p>
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Feb 2017, 05:39
Terrible
<p>I've been trying to get information about an order that I placed (And paid for) ten days ago, they do not answer emails nor the phone. I kept trying and got a person on the phone after a brief excuse about the "system" being offline the conversation was ended, no update whether the order will be sent. I expect this kind of service from a government office not a place that I assume wants repeat business.</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Feb 2017, 05:39
Terrible
<p>I've been trying to get information about an order that I placed (And paid for) ten days ago, they do not answer emails nor the phone. I kept trying and got a person on the phone after a brief excuse about the "system" being offline the conversation was ended, no update whether the order will be sent. I expect this kind of service from a government office not a place that I assume wants repeat business.</p>
0
Replies (0)