Complaint wrong food and bad service

Good day, I would like to raise a complaint regarding my recent experiences at your Marble Hall branch. During my visit last week, I understand that the store was busy; however, the level of cleanliness was unacceptable. There was food and bones left on tables and floors, and the overall environment was very dirty. The staff also appeared irritated and were not friendly, which made the experience quite unpleasant. I returned again at month-end around 13:00 and unfortunately found the same situation. The cleanliness and service had not improved. Additionally, I visited the branch again over the weekend, shortly after 09:00 in the morning. I wanted to order the munch mix, but the staff member assisting me was not helpful and the service was once again disappointing. This is very concerning, as it reflects poorly on your establishment. I believe customers should be able to expect a clean environment and friendly, professional service at all times. I trust that this matter will be addressed urgently. Kind regards, Richardo Roccon