RR
richardo R
Active since May 2013
69
Reviews
0
Industries
Reviews
69 reviews1 month ago
Very poor food and hygine
Dear [Head Office / Customer Care Team], I am writing to formally complain about the extremely poor standards at your Marble Hall branch, which I have personally experienced on multiple occasions. Last week, I visited during a busy period, and the branch was in an unacceptable state: food and bones were left on tables and floors, and staff appeared irritated and unfriendly. I returned later that month around 13:00, and nothing had improved. This raises serious concerns about hygiene and food safety. On the weekend, just after 09:00, I visited again to order the Munch Mix. The staff member was unprofessional and unfriendly, stating she had to check with the manager regarding stock. When she finally returned, my order was appalling: the lettuce was old, there was almost no sauce, the chips were partially frozen, and the strips were tasteless and smelled off. Attempting to take a photo was made impossible by the staff constantly watching me. I have been a regular customer at Hungry Lion in Gordon’s Bay and Strand, where food quality and staff friendliness are always excellent. The Marble Hall branch fails to meet the standards I expect from your brand and presents potential health risks to customers. I urge head office to investigate this branch immediately, address these serious hygiene and service issues, and take the necessary steps to ensure that customers are not exposed to unsafe food or poor service in the future. I request a formal response outlining the actions that will be taken. Thank you for your urgent attention to this matter. Kind regards, Richardo Roccon 082 293 9634
53 replies
1 month ago
Cold food and late and no s****
I ordered a lasagne and a pizza last night at marble hall romans for delivery the staff was friendly but guys the food and delivery was a mess. They delivered about 1 and half hours after order because they were trying to get a driver althou a driver stopped at my apartment prior to delivery, i asked if there is a s**** because I do not have as I just moved in and they said in the bag will be a s**** needless to say no s****, the food was ICE COLD no salt on it or any ******ents of any kind in the bag I had to try and eat the lasagne with my hands.... Guys this is really not good.... As I say the staff was friendly but sho the food was Ice cold no taste and no s**** to eat with what a dissapointment
0 replies
3 months ago
Spoiled food and no refund we got sick
Good day, I am writing to formally raise my concern regarding the repeated sale of spoiled and expired food at Pick n Pay Gordons Bay. I shop at this branch almost daily and generally rely on it for my meals. Under normal circumstances the food quality is acceptable; however, since the festive season the standard has deteriorated significantly. Over the past few weeks I have experienced the following: I purchased a chicken mayo vetkoek which, upon opening at home, contained rotten lettuce and tomato. I returned the item the following day to show staff, but the matter was brushed off with only an apology and no refund or replacement. I later bought a calamari sub, and once again the calamari was off. The response was again only an apology and “thank you for letting us know.” Today I purchased a macaroni loaf which is clearly sour. I did not return it, as previous experiences have shown that complaints are simply brushed aside without any resolution. In addition, on Christmas Day I ordered a baked milk tart, but instead received a Swiss roll milk tart. The packaging had more than one sticker on it, and it was clearly past its intended use-by date (meant for the 24th). Although it smelled acceptable at the time, all three of us who ate it became ill for two days afterward. I lodged a complaint via the ASAP app but have still not received any response. I want to stress that the staff are generally friendly and helpful; however, friendliness does not make up for selling expired or rotten food. Simply apologising without offering a refund, exchange, or corrective action is unacceptable—especially when customers rely on this store for daily meals. I am extremely concerned about food safety and quality control at this branch and ask that this matter be taken seriously. I would appreciate feedback on what steps will be taken to address this issue and prevent it from happening again. Kind regards, Richardo Roccon
53 replies
8 months ago
Risk of eviction
Dear UIF Support, I am writing to urgently escalate my UIF claim. I registered in May and received my first payment on 4 June 2025. I signed on 12 July 2025, but my status only changed on 25 July — and since then, I have not received a follow-up payment. I have tried calling several times but only reach a voice recording. This delay has placed me under extreme financial stress. I am at risk of eviction, have no funds for food, toiletries, or electricity, and my situation is becoming desperate. Name: Richardo Roccon ID Number: 8407255028085 Mobile: 0822939634 Email: rroccon@yahoo.com Last payment received: 4 June 2025 Signed on: 12 July 2025 Status updated: 25 July 2025 Please escalate this matter immediately. I have paid UIF contributions for years and am in need of urgent assistance. Kind regards, Richardo Roccon
0 replies
9 months ago
Bad bad bad
The status changed now feom 13 July now I must wait another 7 to 10 working days ai you know
0 replies
9 months ago
Math does not add from when you sign to when you actually receive the money
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the frustrating and unfair process I am currently experiencing with my Unemployment Insurance Fund (UIF) claim. I have consistently contributed to UIF throughout my years of employment. These contributions were deducted from my salary each month — without fail — often around the 24th. However, now that I find myself unemployed and in need of the very support I have paid into for years, the process of claiming is unreasonably slow, confusing, and, quite frankly, disheartening. After signing, the system takes 7 to 10 working days just to reflect as “submitted,” followed by another 7 to 10 working days for the status to change to “payment reserved,” and yet another 7 to 10 working days before the funds may reflect in my account — if at all. That adds up to 30 to 38 working days, yet claimants are required to sign again every 28 days, which makes absolutely no sense. To make matters worse, I have also learned that one can only claim for the last four years of employment, even if they’ve worked and contributed for ten years or more. This limitation is deeply unfair — it means that a large portion of our contributions are essentially disregarded. It is unacceptable that a system meant to provide relief in times of need ends up causing further hardship, delay, and emotional stress. I write this today — the day before my birthday — without a job, without income, and without the UIF support I am rightfully entitled to. I am requesting urgent feedback on the status of my claim and an explanation for the inconsistent timelines and limited claim eligibility. Furthermore, I would like to know what steps you are taking to address the systemic delays and make the UIF process more responsive to the needs of contributors. I trust this complaint will be taken seriously and escalated to the appropriate department if needed. I look forward to your prompt response. Sincerely, Richardo Beniamino Roccon ID 8407255028085 0822939634
0 replies
10 months ago
Harrasing people with no proof as I asked for it
Apparantly I have a tv licence I did not know about. But never owned a TV they keep harrasing me and mailing me... I asked for copy of the signed contract and video footage of me taking a TV licence as there are many complaints regarding this type of issue and there response is contact SABC for that. My question now should you not have all that proof since you are the ones putting trace on my profile at the credit places why do you do that without proof??? I would like proof as I said I will not contact SABC they can contact me I am not there worker and I explained this so many times it is unbelievable theat you and SABC still dont understand the concept.
0 replies
10 months ago
Keep trying to deduct although its month by mont
Good day You always deduct before time and then sometime I dont want to reactivate and that is one of your selling points but you try and deduct 2 times a day witxh leads to bank charges on my bank evey month sometime over R600 why in the hell do you huys do this and then your guide on how to cancel on the app is incorrect BTW no man this is unacceptable
0 replies
10 months ago
No airtime showing after recharge
Hi recharged R400 2 days ago and I still cant see the money or airtime. I called telkom a few time not once could I speak to a consultant the whole time its recordings or robot. I have requested a call back still no call. Where is my money??? i called vodapay as I did it on the app, they see the transaction but they cant do anything about it I need to call telkom. I laided another R100 via discovery bank and needless to say mone is still not showing on telkom. Called discover they said the transaction is successful I need to comtact telkom. So telkom what now I am struggling to speak to a consultant.
0 replies
11 months ago
Bad coverage
Good day I buy data LTE and checked that I have coverage and I do and then it keeps telling me internet paused but I baught 7.5GB day and 7.5GB night and when I do a balance check the night does not show and still no internet
0 replies
Review Distribution
5 Star
2 (2.898550724637681%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
15 (21.73913043478261%)
1 Star
52 (75.3623188405797%)