MS
Milex South Africa
Claimed Business
MS
AI Review Summary
Based on recent customer reviews, Milex South Africa faces significant criticism regarding product durability and after-sales support. Customers frequently report appliances such as juicers, blenders, kettles, and vacuum cleaners failing within months of purchase. Refund requests are routinely ignored or denied, and warranty claims go unanswered, with phone lines unreachable and emails met with silence. Spare parts are often unavailable, leaving customers with unusable products. A small number of positive reviews highlight individual staff members providing excellent service, but the overwhelming sentiment reflects deep frustration with product quality and customer care.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.6|19 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Milex South Africa
Based on recent customer reviews, Milex South Africa faces significant criticism regarding product durability and after-sales support. Customers frequently report appliances such as juicers, blenders, kettles, and vacuum cleaners failing within months of purchase. Refund requests are routinely ignored or denied, and warranty claims go unanswered, with phone lines unreachable and emails met with silence. Spare parts are often unavailable, leaving customers with unusable products. A small number of positive reviews highlight individual staff members providing excellent service, but the overwhelming sentiment reflects deep frustration with product quality and customer care.
Milex South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. Hellopeter has tracked Milex South Africa across 127 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJR
Johann R
1 reviews | Active since Jan 2020
19 Mar 2026, 08:08
Worst products and Worst after service
Milex South Africa. If you want to waste money on products buy Milex products. Only last in warranty period, paying luxury price for cheap products. And after sales care are rude. Milex wall heater - stoped working. Milex hand vacuum - stoped working - Rechargeable fan - stoped working. And after a quick fix in a warranty time, after warranty time they charge you a repair x amount. They know there products doesnt last, do they have their warranty Screenshot in place. I see many people complaing about same issue (broken products and warranty with rude people) wont even rate Milex a 1 star.
Helpful (0)
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Johann R
1 reviews | Active since Jan 2020
19 Mar 2026, 08:08
Worst products and Worst after service
Milex South Africa. If you want to waste money on products buy Milex products. Only last in warranty period, paying luxury price for cheap products. And after sales care are rude. Milex wall heater - stoped working. Milex hand vacuum - stoped working - Rechargeable fan - stoped working. And after a quick fix in a warranty time, after warranty time they charge you a repair x amount. They know there products doesnt last, do they have their warranty Screenshot in place. I see many people complaing about same issue (broken products and warranty with rude people) wont even rate Milex a 1 star.
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Replies (0)SN
Sihle N
1 reviews | Active since Jan 2020
12 Feb 2026, 05:06
MILEX and HOMEMARK BIGGEST ****MERS
They stole my money. They sold me a juicer, in a month it started jamming, they took it and said they replaced the motor, in about a month they took it again and I said I want my money back because I can't do the back and forth. They kept it for months and months and when I eventually enquired about my money they said the warranty is finished. This juicer spent it's whole warranty period in their possession and even today it's still in their possession. They are *******, they have the product and my money and I want my money back. I have done research and got advise so next week I am going to the SAPS to open a ***** and ****ming case. They rob us of our hard earned money and come with stupid excuses. I think the media would also be interested to entertain this because this is day light *******. They are ****** together with Homemark and I will put the same review for home mark. Run away from these two companies, they are only here to **** an already struggling society in this country.
Helpful (0)
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Sihle N
1 reviews | Active since Jan 2020
12 Feb 2026, 05:06
MILEX and HOMEMARK BIGGEST ****MERS
They stole my money. They sold me a juicer, in a month it started jamming, they took it and said they replaced the motor, in about a month they took it again and I said I want my money back because I can't do the back and forth. They kept it for months and months and when I eventually enquired about my money they said the warranty is finished. This juicer spent it's whole warranty period in their possession and even today it's still in their possession. They are *******, they have the product and my money and I want my money back. I have done research and got advise so next week I am going to the SAPS to open a ***** and ****ming case. They rob us of our hard earned money and come with stupid excuses. I think the media would also be interested to entertain this because this is day light *******. They are ****** together with Homemark and I will put the same review for home mark. Run away from these two companies, they are only here to **** an already struggling society in this country.
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Replies (0)LD
Lee-Anne Denham
1 reviews | Active since Jan 2020
2 Feb 2026, 08:02
Poor service and don't care attitude from Milex
I bought my second milex nutri1200 in may 2024. One of the BIGGEST downfalls of this product is that the rubber rings inside the head with the blades does not stay in play and gets blended in with your smoothie. I tried to get replacements to fit my model in february 2025 and they sent me the wrong rubber rings. After several emails to e plain why it was wrong, they told me they were out of stock and registered my email for when it comes into stock. It's been a year now and nothing and the last incorrect ring has now been chewed up by the blade. So I'm left with a expensive paper weight or door stop. That is about as useful as this machine is. Ps the previous machine was eventually not able to turn the blades so also an expensive door stop. I guess lesson learned - don't buy milex. They not even really interested in helping me.
Helpful (0)
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Lee-Anne Denham
1 reviews | Active since Jan 2020
2 Feb 2026, 08:02
Poor service and don't care attitude from Milex
I bought my second milex nutri1200 in may 2024. One of the BIGGEST downfalls of this product is that the rubber rings inside the head with the blades does not stay in play and gets blended in with your smoothie. I tried to get replacements to fit my model in february 2025 and they sent me the wrong rubber rings. After several emails to e plain why it was wrong, they told me they were out of stock and registered my email for when it comes into stock. It's been a year now and nothing and the last incorrect ring has now been chewed up by the blade. So I'm left with a expensive paper weight or door stop. That is about as useful as this machine is. Ps the previous machine was eventually not able to turn the blades so also an expensive door stop. I guess lesson learned - don't buy milex. They not even really interested in helping me.
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Replies (0)LR
Liezl R
1 reviews | Active since Jan 2020
26 Jan 2026, 10:01
Never buy Homemark or Milex!!
What a horrible experience - a bought a carpet cleaner and use the photos provided to ensure it will meet my need. On arrival the product does not have the pipe for cleaning carpets and I am not going to clean a 2mx2m carpet on my knees - arrange for a return. Photos and reason asked. I said misleading advertising. Ok, refund approve - please return product on your cost and a handling fee will be deducted for the return.
Helpful (0)
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Liezl R
1 reviews | Active since Jan 2020
26 Jan 2026, 10:01
Never buy Homemark or Milex!!
What a horrible experience - a bought a carpet cleaner and use the photos provided to ensure it will meet my need. On arrival the product does not have the pipe for cleaning carpets and I am not going to clean a 2mx2m carpet on my knees - arrange for a return. Photos and reason asked. I said misleading advertising. Ok, refund approve - please return product on your cost and a handling fee will be deducted for the return.
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Replies (0)MS
Mohammed S
1 reviews | Active since Jan 2020
23 Dec 2025, 07:30
Exceptional Service
Excellent service from the company and most importantly from Leonard Rosen, who assisted me with ease. Thank you Leonard, for your exceptional service and help. Service like this is what all companies should strive to attain. Your assistance is much appreciated.
Helpful (0)
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Mohammed S
1 reviews | Active since Jan 2020
23 Dec 2025, 07:30
Exceptional Service
Excellent service from the company and most importantly from Leonard Rosen, who assisted me with ease. Thank you Leonard, for your exceptional service and help. Service like this is what all companies should strive to attain. Your assistance is much appreciated.
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Replies (0)AG
Anonymous G
1 reviews | Active since Jan 2020
19 Dec 2025, 02:50
Stay away from Milex
Stay away from this company, made a purchase 3 weeks ago. Product was delivered, they ignored my enquiries and now ignoring my requests for refund. Not just unprofessional but *********. Please do not buy from Milex
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Anonymous G
1 reviews | Active since Jan 2020
19 Dec 2025, 02:50
Stay away from Milex
Stay away from this company, made a purchase 3 weeks ago. Product was delivered, they ignored my enquiries and now ignoring my requests for refund. Not just unprofessional but *********. Please do not buy from Milex
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Mandla R
1 reviews | Active since Jan 2020
10 Dec 2025, 10:02
MILEX WET AND DRY VACUUM only worked once
Placed and order for MILEX WET AND DRY VACUUM received on the 3 November 2025 from Amazon, used on the 7 November 2025 and worked fined and packed it On the 08 December 2025 charged it and tried using for the second time, Milex Vacuum does not changer, send a enquire to Amazon, there is no feedback all i get is This item is no longer eligible for return. Order number 406-5108083-0637903
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Mandla R
1 reviews | Active since Jan 2020
10 Dec 2025, 10:02
MILEX WET AND DRY VACUUM only worked once
Placed and order for MILEX WET AND DRY VACUUM received on the 3 November 2025 from Amazon, used on the 7 November 2025 and worked fined and packed it On the 08 December 2025 charged it and tried using for the second time, Milex Vacuum does not changer, send a enquire to Amazon, there is no feedback all i get is This item is no longer eligible for return. Order number 406-5108083-0637903
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Annastacia G
1 reviews | Active since Jan 2020
16 Nov 2025, 15:46
Don't bother with Milex!!!
Don't waste your time; the appliance is not functional! Mpho from Makro Strubenvally was highly praising this item, but it's really a rip-off. Providing honest feedback to customers can help customers make better-informed choices instead of being swayed by profit-driven sales pitches.
Helpful (0)
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Annastacia G
1 reviews | Active since Jan 2020
16 Nov 2025, 15:46
Don't bother with Milex!!!
Don't waste your time; the appliance is not functional! Mpho from Makro Strubenvally was highly praising this item, but it's really a rip-off. Providing honest feedback to customers can help customers make better-informed choices instead of being swayed by profit-driven sales pitches.
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Replies (0)