MMU Group
Verified Business
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, MMU Group delivers a strongly polarised customer experience. The majority of customers praise individual sales consultants by name and describe smooth, efficient purchase journeys. However, a recurring and serious pattern of post-sale administrative failures, particularly around trade-in settlements, registration delays, and unfulfilled cashback promises, significantly undermines the overall experience. Communication & Aftercare (2.6) and Vehicle Quality & Reliability (2.0) are notable weak points.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name specific staff members as friendly, patient, and professional. Consultants like Rachel Mashaba, Jacky Sikwane, Esther Masoga, and Samuel receive repeated praise for going above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
97h 3mReply Time
33 NPSLikely
Replied to 72% of negative reviews
Reply time on negative reviews: 267 hours 13 min
TrustIndex
0
Ranking
#11
in Repairs & Service
Avg Reply
97h 3m
NPS Score
33
Recommended: Likely
Replied to 72% of negative reviews
Reply time on negative reviews: 267 hours 13 min
Review Distribution
4.2|148 Reviews
May '25 - Apr '26
5(76.9%)
4(4.1%)
3(0%)
2(0%)
1(19.1%)
5(76.9%)
4(4.1%)
3(0%)
2(0%)
1(19.1%)
Recent reviews (148)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
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Muhammed S
1 reviews | Active since Jan 2020
5 Mar 2026, 10:53
Dishonest Experience
I purchased a vehicle in January from MMU Group through a representative named Ocket. At the time of purchase, I was clearly told that the vehicle papers were available and that I could collect them the following day. Weeks later, I was still being given excuses and false promises Ocket ( who had been giving instructions by M.Wadee) and Mohammed Wadee. After doing my own investigation, I obtained proof from the licensing department showing that the vehicle is still registered under the previous owner and still financed with WesBank — despite the dealership claiming the vehicle had been in their stock for over a year. Every time I called, I was given a different story. I was even asked to remove my review while the issue remained unresolved (call recordings available). When I contacted Mohammed Wadee directly, he simply said it was “not his department” and told me to deal with Ocket. Eventually I was asked to return the vehicle for a full refund, which I did. However, the refund that was promised has still not been paid. I have full evidence of everything — messages, voice notes, and call recordings. All of this will be made public across social media platforms including Facebook, Instagram, and X. Extremely unprofessional and dishonest experience. I would strongly advise anyone to be very cautious before doing business with this dealership.
Helpful (0)
|Replies (0)MS
Muhammed S
1 reviews | Active since Jan 2020
5 Mar 2026, 10:53
Dishonest Experience
I purchased a vehicle in January from MMU Group through a representative named Ocket. At the time of purchase, I was clearly told that the vehicle papers were available and that I could collect them the following day. Weeks later, I was still being given excuses and false promises Ocket ( who had been giving instructions by M.Wadee) and Mohammed Wadee. After doing my own investigation, I obtained proof from the licensing department showing that the vehicle is still registered under the previous owner and still financed with WesBank — despite the dealership claiming the vehicle had been in their stock for over a year. Every time I called, I was given a different story. I was even asked to remove my review while the issue remained unresolved (call recordings available). When I contacted Mohammed Wadee directly, he simply said it was “not his department” and told me to deal with Ocket. Eventually I was asked to return the vehicle for a full refund, which I did. However, the refund that was promised has still not been paid. I have full evidence of everything — messages, voice notes, and call recordings. All of this will be made public across social media platforms including Facebook, Instagram, and X. Extremely unprofessional and dishonest experience. I would strongly advise anyone to be very cautious before doing business with this dealership.
0
Replies (0)S
LM
L M
1 reviews | Active since Jan 2020
26 Feb 2026, 10:40
Review for MMU Group – Vryburg
My experience with MMU Group in Vryburg has been extremely disappointing due to several unfulfilled promises and delays. When I traded in my vehicle, I was told I would receive a 60-day payment holiday, but the bank declined this. The dealership then promised to pay the first instalment, which never happened. I also requested tinted windows before collection, but the car was handed over without them. The tinting was only done a week later. There was an issue with petrol reimbur*****t as well. The amount given did not fully cover the fuel and distance travelled, and I had to repeatedly follow up before the full reimbur*****t was made. Most concerning is that the vehicle was delivered without a licence plate. After the 21-day permit expired, I was issued another temporary permit. I am now approaching 42 days without a permanent licence plate. Overall, the process involved poor communication, delays, and commitments that were not honoured. I expected far better service.
Helpful (0)
|Replies (0)LM
L M
1 reviews | Active since Jan 2020
26 Feb 2026, 10:40
Review for MMU Group – Vryburg
My experience with MMU Group in Vryburg has been extremely disappointing due to several unfulfilled promises and delays. When I traded in my vehicle, I was told I would receive a 60-day payment holiday, but the bank declined this. The dealership then promised to pay the first instalment, which never happened. I also requested tinted windows before collection, but the car was handed over without them. The tinting was only done a week later. There was an issue with petrol reimbur*****t as well. The amount given did not fully cover the fuel and distance travelled, and I had to repeatedly follow up before the full reimbur*****t was made. Most concerning is that the vehicle was delivered without a licence plate. After the 21-day permit expired, I was issued another temporary permit. I am now approaching 42 days without a permanent licence plate. Overall, the process involved poor communication, delays, and commitments that were not honoured. I expected far better service.
0
Replies (0)O
Ontlametse
1 reviews | Active since Jan 2020
23 Feb 2026, 13:33
MMU Group is an exce...
MMU Group is an excellent group , the guy assisted me, was so quick and know his work, the process was efficient and met my expectations
Helpful (0)
|Replies (0)O
Ontlametse
1 reviews | Active since Jan 2020
23 Feb 2026, 13:33
MMU Group is an exce...
MMU Group is an excellent group , the guy assisted me, was so quick and know his work, the process was efficient and met my expectations
0
Replies (0)