Modern Auto Parts
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Modern Auto Parts is widely praised for fast delivery, accurate parts fitment, and helpful staff, with Zander Smit frequently named for outstanding service. Most customers report smooth ordering and quality OEM parts. However, a recurring concern emerges around return handling and unresponsive communication channels when issues arise, leaving a minority of buyers stranded with incorrect parts and no resolution.
TrustIndex
6.4
NPS Score
78
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, Modern Auto Parts is widely praised for fast delivery, accurate parts fulfilment, and helpful staff, with Zander Smit repeatedly named as a standout. A small but vocal minority report breakdowns in returns handling and unanswered calls or messages, which sharply contrast the otherwise smooth online ordering and dispatch experience customers describe.
Modern Auto Parts has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 42 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 10 hours 58 min. Hellopeter has tracked Modern Auto Parts across 94 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2021
recently bought a fuel cap, what an awesome team of people! maitland/salt river team you have an awesome team
1 reviews | Active since Apr 2021
recently bought a fuel cap, what an awesome team of people! maitland/salt river team you have an awesome team
1 reviews | Active since Mar 2015
Excellent professional service. We ordered a part from Modern Auto Parts which we received within a few days. We then found out that the part we had ordered was incorrect (our fault), thankfully we did not open the packaging of the part. We contacted Modern Auto Parts and they immediately arranged a courier to collect the part as well as a refund for us. This is such fantastic service, I would highly recommend them based just on that.
1 reviews | Active since Mar 2015
Excellent professional service. We ordered a part from Modern Auto Parts which we received within a few days. We then found out that the part we had ordered was incorrect (our fault), thankfully we did not open the packaging of the part. We contacted Modern Auto Parts and they immediately arranged a courier to collect the part as well as a refund for us. This is such fantastic service, I would highly recommend them based just on that.
1 reviews | Active since Mar 2009
nothing but good from aap even when i ordered a wrong part they made sure that its received back and refunded. the service is the best i had on any online so far
1 reviews | Active since Mar 2009
nothing but good from aap even when i ordered a wrong part they made sure that its received back and refunded. the service is the best i had on any online so far
