Momsen
2.5|4 reviews
NK
Natasja K
1 reviews | Active since Member
19 Jan 2018, 14:46
Momsen pathetic service
Good day the service that we received from Momsen is disgusting to say the least...... After my wife's conversation with Jonathan yesterday he promised that my bike will be collected by Riaan from where they where fixing it for the second time due to a cracked frame at 13:00 today and Riaan will be taking it to Mellow Velo where I could collect it as I'm having a race tomorrow. I called Riaan several times with no success, he just doesn't answer, Mellow Velo confirmed that they still don't have my bike by 16:10, I called Momsen asked to speak to Jonathan, first time, no answer, left message, called again and was told that Jonathan is in a meeting, tried calling Riaan again, no answer, left a message again....... This is pathetic, being promised my bike for a race that I've already entered and still no bike to ride.... You do understand that I'm not staying in Sandton and if..... IF my bike is ready today it is still a 45 Min drive for me to go and get it...... All I get is empty promises......??????
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Natasja K's updateReviewer Update
20 Jan 2018, 07:09I would like say thank you to Victor Momsen that responded quickly to our complaint, we do appreciate the feedback and clarifying the situation. Thank you Riaan for calling Neil yesterday afternoon, and assembling the bike.
NK
Natasja K's update20 Jan 2018, 07:09
Reviewer Update
I would like say thank you to Victor Momsen that responded quickly to our complaint, we do appreciate the feedback and clarifying the situation. Thank you Riaan for calling Neil yesterday afternoon, and assembling the bike.