Monitor Administrators
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Tumelo M
1 reviews | Active since Member
24 Feb 2026, 05:23
Dissatisfied, Disappointed, and Frustrated
Hi. I have claimed my lost device since the 3rd Feb and nothing has been said or done till this day. I had to call them for a query and I was told " it takes a long time to process a claim as we still gathering some more information "- that was on the 18th February. I am very disappointed and frustrated in the service I am getting because I have been paying my premiums for more than 6 years, but when I have to claim in times of difficulties, I need to wait for the whole month.
I feel like this is not fair, especially since I don't have a phone currently am depending on borrowing people's phones even to have my duties Done at work. This is the worst service provider to be honest...
Please assist.
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Replies (53)Monitor Administrators's replyOfficial
24 Feb 2026, 06:30Dear Tumelo
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,
Monitor Administrators's reply24 Feb 2026, 06:30
Official
Dear Tumelo
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,