3rd party claim gone bad

<p>We had a 3rd party claim and unfortunately after more than 10 years with Mooirivier Makelaars the after service is a disgrace. My husband had to take the car to Potchefstroom to be fixed on his own cost, we live in Pretoria. He had to pay the co payment before he can get the car back. What kind of service is that?? Pay for a 3rd party claim and do not have the convenience to fix the car near our home. I am so dissapointed.</p>