Claim go Bad

<p>December 2016 I was in an accident with my car, rear-ended by a taxi. </p> <p>I immediately made my insurance company aware of this fact. </p> <p>I submitted the claim and they informed me that it will be fixed in January 2017.</p> <p>I took the car to the panel beaters (F&H Panel beaters) they suggested to me the Monday and I made them aware of the fact that I can only give it to them for a week since I don't have any other forms of transport. </p> <p>By the Thursday afternoon after many follow-up calls to them they informed me that they do not have the parts. I was not happy about this since they should have been aware of the fact that they don't have the parts before they received my car. </p> <p>I called Mooirivier Makelaars and informed them of this. </p> <p>I again had to arrange to drop my car off with them the following week. The panel beaters mentioned that they will only need it for one day. In the end my car stayed there for two days. Even when they came to pick me up they kept me waiting for almost an hour by the side of the road. </p> <p>Once I got my car back I noticed that they didn’t replace the exhaust which they quoted for and the old exhaust was melting a hole in my bumper. I also noticed that the back door and bumper was totally misaligned. My car also had trouble starting and when I called the panel beaters they said that nothing they did to the battery could have damaged it. I took it to Supaquick they confirmed verbally and via e-mail that the battery cells were damaged by over/under charging and I had to replace it. </p> <p>Again I made Mooirivier aware of this. I still have not received any feedback whatsoever even after calling them twice to remind them of the matter. They have however arranged for my car to go in but the Panel beater keep on e-mailing me to make an appointment with me. I very rarely check my personal e-mail but not once he has called me to make an appointment or discuss a convenient time with me to take my car in again.</p> <p>I have multiple time try and follow up with Mooirivier and every time they promise to come back to me but they rarely do. The calls I do get from them they are not friendly and accommodating at all. The one lady that I did speak with who tried to help me is forever busy and I am unable to get hold of her again.</p>