Mooirivier Makelaars cannot be trusted

For over 20 years I have been a good client of Mooirivier Makelaars who advised me to specify the expensive laptop and diligently paid a surcharge on top of my premium to specify my expensive Apple MacBook Pro, sold to me by Mooirivier Makelaars in Potchefstroom. I guess no good deed goes unpunished. After work on a Friday afternoon on my way home, I stopped to buy magazines for my elderly mom. I am quite diligent when locking my car these days. Wo wouldn't? When I arrived back at my car 5 minutes later, my laptop bag was gone. Nothing broken - just somehow, my laptop had disappeared from my car. After I have followed Mooirivier Brokers principal agent's advice word by word (I phoned her immediately after it happened) and arrived back home after 20:00 in the night, I was contacted a week later by an, as yet unnamed gentleman's office (assessor I assume) to be available within 10 minutes of them phoning when he would be in my vicinity. I work in the second largest city in South Africa. Nevertheless, I am sure any businessman would be able to fall in with these requirements... Ironically, I was requested to send them a few photos of my car - I had taken myself - after 2 failed attempts to show him my undamaged 7 year old car. I am dead sure he was paid for an assessment I had done for him. Interestingly, after only a few days of lodging the claim, the first I might add in years, I was sent a new policy upon which my specified Apple MacBook Pro was struck off - unilaterally by the Insurers. What is inspiringly ironic, is that I have just been informed (I received a personal phone call) by Mooirivier Brokers' principal agent that my claim will not be paid - because - MY CAR CANNOT GET JAMMED and wait - it has no visible signs of being broken into. Now I am made the liar and guess what? The thief got away with over R 60 000.00 worth of my hard-earned stuff and my, as of current, FORMER insurer and broker get away with years and years of premiums!! Embarrassing! Steer clear of Infinity and Moorivier Makelaars.