M
MoonSac
Unclaimed Business
M
MoonSac
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZF
Zané Fourie
1 reviews | Active since Jan 2020
24 Jan 2023, 19:08
Do not support. Really ****py aftersales service
I ordered 6 bags on the 13th of Novemver as Christmas gifts. I was supposed to receive it between 13 and 20 December. I only received it on the 9th of January. So I could not give 6 people their gifts...and they just kept sending me the reference number. Upon opening it, I saw the flamingo one's colour was not the same everywhere on the bag. When paying R200+ for a make-up bag, I just want it to look like the picture right? I emailed and complained and they told me (after 3 email follow-ups if I might add) that they checked and the colour is correct. Here is a picture. There are clearly 2 colours here. Needless to say that they are ONCE again not responding. It is an awesome product, but I will never recommend them. I will rather look for a cheaper Chinese alternative, as it looks like that is where it comes from anyway.
Helpful (0)
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Zané Fourie
1 reviews | Active since Jan 2020
24 Jan 2023, 19:08
Do not support. Really ****py aftersales service
I ordered 6 bags on the 13th of Novemver as Christmas gifts. I was supposed to receive it between 13 and 20 December. I only received it on the 9th of January. So I could not give 6 people their gifts...and they just kept sending me the reference number. Upon opening it, I saw the flamingo one's colour was not the same everywhere on the bag. When paying R200+ for a make-up bag, I just want it to look like the picture right? I emailed and complained and they told me (after 3 email follow-ups if I might add) that they checked and the colour is correct. Here is a picture. There are clearly 2 colours here. Needless to say that they are ONCE again not responding. It is an awesome product, but I will never recommend them. I will rather look for a cheaper Chinese alternative, as it looks like that is where it comes from anyway.
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Henry S
1 reviews | Active since Jan 2020
10 Oct 2022, 06:27
Beautiful & Excellent Quality
Their makeup bags are not only beautiful but the quality is excellent. Delivery takes a bit long but its worth the wait. I think people just need to be patient & wait for their orders.
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Shamila C
1 reviews | Active since Jan 2020
9 Oct 2022, 09:27
STAY AWAY - MASSIVE SCAM, PAID FOR GOODS AND NO DELIVERY!!!
Bought 2 Moonsack make-up bags on 31 July 2022, Order Number #2689 and TO DATE no delivery, no answers to e-mails, facebook or Instagram. It is a rip off and money was debited off my account of R545.97 on the same day. NO DELIVERY TO DATE!!! Stay far away from them as it surely is a scam if there is no way of contacting them!!!
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Shamila C
1 reviews | Active since Jan 2020
9 Oct 2022, 09:27
STAY AWAY - MASSIVE SCAM, PAID FOR GOODS AND NO DELIVERY!!!
Bought 2 Moonsack make-up bags on 31 July 2022, Order Number #2689 and TO DATE no delivery, no answers to e-mails, facebook or Instagram. It is a rip off and money was debited off my account of R545.97 on the same day. NO DELIVERY TO DATE!!! Stay far away from them as it surely is a scam if there is no way of contacting them!!!
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Replies (0)CT
Catharina T
1 reviews | Active since Jan 2020
7 Oct 2022, 08:07
Great makeup bag!
Beautiful makeup bags. I ordered some for myself & friends. Very practical & the material quality is decent. I love how it is waterproof & machine washable.
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Catharina T
1 reviews | Active since Jan 2020
7 Oct 2022, 08:07
Great makeup bag!
Beautiful makeup bags. I ordered some for myself & friends. Very practical & the material quality is decent. I love how it is waterproof & machine washable.
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Jenny P
1 reviews | Active since Jan 2020
18 Jul 2022, 05:35
MoonSac is taking your money but do not deliver the goods
I have purchased and paid for 2 x make up bags on the 9th if June 2022, that was advertised in Facebook. Now on the 16th of July 2022. I have not received my purchase . No one has contacted me. There is actually no customer service to complain about because it is non existing.
Helpful (0)
|Replies (0)JP
Jenny P
1 reviews | Active since Jan 2020
18 Jul 2022, 05:35
MoonSac is taking your money but do not deliver the goods
I have purchased and paid for 2 x make up bags on the 9th if June 2022, that was advertised in Facebook. Now on the 16th of July 2022. I have not received my purchase . No one has contacted me. There is actually no customer service to complain about because it is non existing.
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Replies (0)