ZF
Zané Fourie
Active since Nov 2016
11
Reviews
0
Industries
Reviews
11 reviews8 months ago
I would use them for every move going forward!
Absolutely amazing service from Riaan and Team! From start to finish, working with them was an absolute pleasure and an absolute breeze! I would HIGHLY recommend them! If I could give them more than 5 stars I would!
0 replies
39 months ago
Do not support. Really ****py aftersales service
I ordered 6 bags on the 13th of Novemver as Christmas gifts. I was supposed to receive it between 13 and 20 December. I only received it on the 9th of January. So I could not give 6 people their gifts...and they just kept sending me the reference number. Upon opening it, I saw the flamingo one's colour was not the same everywhere on the bag. When paying R200+ for a make-up bag, I just want it to look like the picture right? I emailed and complained and they told me (after 3 email follow-ups if I might add) that they checked and the colour is correct. Here is a picture. There are clearly 2 colours here. Needless to say that they are ONCE again not responding. It is an awesome product, but I will never recommend them. I will rather look for a cheaper Chinese alternative, as it looks like that is where it comes from anyway.
0 replies
42 months ago
WORST CUSTOMER SERVICE EVER!!!!
I ordered items for my company on 30 August 2022. It said delivery will take place in 25 days. After 1 month, I tried to make contact with them, but I was just on hold listening to an automated voice for 15 minutes and then the call got cut. I continued to then try and email them, but I received an automated reply and have not heard anything from them at all. I even went to their website and sent a message to the live chatbot, but even then I still received no reply whatsoever. This is by FAR the worst service I have ever received. I would most definitely not recommend them! I have been trying to get an answer
0 replies
58 months ago
Amazing prices and products
Great products for great prices! I have only had good experiences with them. I order from them way too much! Have received my order every time
0 replies
62 months ago
DON'T WASTE YOUR MONEY ON A FITBIT, THEY ARE A USELESS COMPANY - UNWILLING TO HELP THEIR CUSTOMERS OR JUST TRY AND ASSIST IN SOME WAY
If I could give them 0 stars, I would! REF CASE #: 40106298 I purchased a Fitbit Versa 2 in December 2019. Beautiful watch, with awesome features, BUT: 1. Since I purchased it, I have not been able to receive any notifications from my phone to this watch...so my question is what else is a smar****ch there for then? I have logged this NUMEROUS times, and all I get back is "Sorry, our technicians are still investigating the issue" and that's it. IT HAS BEEN MORE THAN A YEAR NOW 2. About 2 weeks ago, there was a software update that was rolled out. I have never had any issues updating my device. I have also not changed phones or internet providers or anything. I tried updating it myself a few times. I tried using different WiFi networks, restarted my phone, reset my device, re-added it to my phone, updating over Bluetooth - NOTHING WORKED. Because the device wants to update, it drains the battery so it actually dies on me halfway through the day. I decided to contact their support team via the Live Chat function on the website. The service from the agents was really great and helpful. I had to chat to 8 different agents, just to not have a solution to my problem. To give you a summary, we deleted the device from my profile, reset it to factory settings, re-linked it, tried to install via WiFi, via Bluetooth, via Mobile Data and nothing worked. It got to a point where I had to do it over my data for a 3rd or 4th time (where it took 2 and a half hours to do) and it just ended with the same old "Update Failed" message and that I must please try again. It got to such a point, where my device displayed a red cross and said the wipe and update have failed. I could not even get it to turn on, respond to touch, swipe between screens, etc. I had to do another hard reset and managed to just get the screen on again. I reverted back to contacting ANOTHER agent. Just an FYI, all of the above stuff was recommended by the different agents, so we have been STRUGGLING with this non-stop. Finally, the one agent recommended that we refer it to the warranty department, so I can have an exchange done, as there is still a year left on my warranty and they, as a support team, have exhausted all of their troubleshooting options. He said I would receive feedback that same day still. About half an hour later, I received an email stating that my issue does not qualify for my warranty to be used and that I must please read their T's & C's. AND THAT WAS IT. No "please let us try and help you" or "Please contact this person" or NOTHING! Just too bad, so sad, this is now your problem as a customer! WHAT???? Surely if all of the troubleshooting options are exhausted, there is something wrong with the device? I contacted the agents again, and the lady confirmed that she can't help me any more than any of the other agents did, but she will escalate the matter again. She said I must reply to the mail, which I did, but I have not heard anything back. Just bear in mind, that this is supposed to be a MULTI-NATIONAL company. There is no place in South Africa where I can physically take the device to get reset or looked at or anything. They just said "Thank You" and that is that. NO care for customer service NO care for customer satisfaction I basically bought an almost R5000 device, just to not being able to use it properly. As a tech company, you would think that they know how important the updates are to make sure the tech communicates efficiently with other devices, etc. But no, this is now my problem as a customer - even though there is no way for me to sort the issue out and no assistance from them as a MASSIVE brand at all. I am actually shaking with frustration at the moment. If I had 2 years or 3 years out of my device, it would have been different. But this device is STILL UNDER WARRANTY. So their warranty is actually good for nothing, I have been a massive Fitbit fan and I have had 3 of their devices over the past few years. My whole family uses their devices and I have actually made the mistake of recommending them to friends, etc. This is disgusting. All I wanted was a solution to my problem. Just someone to listen and help me sort this out. Instead, I am being left alone with the issue, and they are unwilling to even consider different options for a solution when even their own support team is out of options as to what they can do for me.
53 replies
69 months ago
Support is NON-EXISTENT!
I am so unhappy! I have always had the best service with AirBnb, but now it is getting ridiculous! We made a booking for our company for a conference that was cancelled due to COVID. There was 2 apartments booked. Once they extended their cancellation policy, I canceled the one without any issues. The second booking has however disappeared from my dashboard. So I tried phoning them, but due to them not finding the booking that disappeared, I can't get past their automated answering machine! They say that they are only helping people with bookings that are within the next 72 hours, and ours was due in 48. I have sent MULTIPLE messages to their support page, I have contacted the host (who unfortunately can't help me) and even wrote on their FB wall to please urgently contact me - AND NOTHING. I have been struggling for over 2 weeks now. They are costing us over R8000!! I hope they see this here and realize how useless they are!
0 replies
80 months ago
Baby City - Lying openly to Customers about Diaper exchange Policy
Any parent with a child knows about the "fantastic" service that Baby City offers their customers where they can exchange diapers for a different size if it is still in its original packaging. At Mama Magic, May 2018, I bought about 7 big boxes of diapers in different sizes (on their recommendation if I might add). When I asked about what happens if we do not use the size etc, I was told that I could simply walk into any Baby City and change it - no questions asked. Only condition was that it must be in the original packaging. Our baby was born in November and is now 11 months old. On 7 September we realised that we had 2 boxes of 3's and one pack of 3's that she can no longer wear because it is too small. This equals to about R800 worth of nappies. It was still sealed and undamaged in its original packaging. We went to the Retail Crossing branch to exchange it where we were told that they can't help us, because Pampers has changed their packaging. We argued that it was not stated anywhere that it is part of the T's & C's of returning the nappies and that product packaging that changed is not the customers problem. The manager phoned a "more senior" person who told him that they can't help us. They did not even try. We immediately phoned their Head Office, where a very friendly staff member told us that this is not a problem, we must just contact Pampers and they can help us. We asked why we can't just be told this in the store, but obviously she did not know. We proceeded to contact Pampers, who told us that they only exchange defective products, but we can contact Baby City for assistance. She mentioned we must get this sorted as soon as possible, as nappies has an expiry date of 3 or 4 years. Luckily we don't have a problem there, as these are only over a year old now. So back to square one, we contacted Baby City AGAIN as we do not want to lose these nappies. We told them that we were told to contact them, but they outright refused to assist us. We asked them what must we do if we were told we can exchange it when we bought it and now they refuse? And they just shrugged. I am so upset and utterly disappointed in their service and the fact that they are more than happy to take your money in the 1000s at the expo, but are not willing to help their customers. We have spent lots of money at Baby City and still have a lot of expenses going forward with our kids, but they will NEVER see us again. They obviously do not care about customer retention. What is 3 boxes of nappies to a big company like them? So be aware that you can not just exchange it, there are a bunch of hidden T's & C's that they conveniently bring up when they need to do so.
0 replies
97 months ago
Vodacom PATHETIC service and stealing of Data and Airtime
My Dearest Vodacom Let me start off by saying how frustrated and upset I am with you as a company. I can't wait to get you out of my life. I have two contracts with you at this moment and I am hating every second of it. If I felt like you were trying to understand and not just blaming everything on me, maybe I would have felt different. The issue I am about to discuss has been going on for almost 8 months now - and your answer/reason for it stays pathetic every time. When I try and phone your Customer (We Don't Really) Care, I hold for at least 20 minutes every time. I then get transferred a few times and then the call drops. When I do get through eventually I get snotty answers and attitude - never a helpful person. I have been in to branches to - and guess what - they refer me back to your Customer Care - WHOO HOO!! When my one contract ended with you, I was stupid enough to accept an offer for 1 GIG data for R110 a month that I was offered by one of your agents. The issues with that package started IMMEDIATELY and when I notified your center, I was told it will be sorted. From there, I had to phone every month about the same issue and even after less than 30 days in, I was now unable to get out of it even with you not keeping up your side of the bargain. I WANT TO CANCEL THE CONTRACT but you won't let me...so much for consumer protection???? I wnated to cancel it within the first 7 days, which was my right, but I was bullied into staying by your people telling me you are so sorry it has now been loaded and there will not be any problems going forward, as it was just a small mistake made on your side with the loading of the data. I am not receiving that 1 Gig. You can't supply me with proof that I am, other than "It has been loaded but you have used it up" (2 days later if I might add). When I do a balance check and it is not there, I get told it won't show there, it will show under "promotional data". When I check the balance there - THERE IS STILL NO DATA!! And then the call conveniently gets cut...back to square one! Before this, I was on a UChoose Flexi 200, which I used to buy a gig of data and it lasted me until approximately the 24th of the month. At this stage, I am out of everything on my phone by no later than the 6th of every month. I have screenshots of everything, but no one at your pathetic excuse of a company seems to care. I am going to look at this month as an example for you: I received my first SMS stating that I have no active internet bundles this month on Sunday, the 6th of May. I immediately checked my balances - and guess what - I still had ample data left. I received one again later that day, the same story and it continued like that until yesterday, 8th of May. I had almost 300MB of data left and R108 airtime just after 07h00. I made one 3 minute long call, and whatsapped some, used the free Facebook etc, but at 18h00 last night my airtime and data was GONE?! Please explain it???? Before you jump to your regular excuses - let me tell you what I did do and what your agents have used as excuses in the past: 1. Even though I am on Wi-Fi during the day - you have the pathetic excuse that my mobile data should be turned off. It has never been a problem, but now it is one of your biggest excuses. So yes, my mobile data is switched off when I am on Wi-Fi. 2. I use the "free" facebook and only watch videos on Wifi 3. I am not subscribed to any services that take airtime from my account 4. Automatic updates are switched off and background apps are restricted This has been an issue for the past approximately 8 months now - and I still have no answer, no data has been given back because CONVENIENTLY it is my fault every time (even though - let's be honest - we can see all over that people are complaining about Data and airtime disappearing. I have screenshots of your totally inaccurate and useless SMS about my data being up and me checking my balance immediately afterward. I do WhatsApp and use Facebook and and and...but definitely not for R100s of rands worth of airtime or Data to be up by the 6th of every month. I know this, because like I said, it was never an issue until the end of each month. Looking forward to HOPEFULLY being assisted in some way, but I am not holding my breath.
106 replies
106 months ago
1st Time user LOST - Now it is my fault that their system messed up and their out of stock???
<p>I have not bought from Spree in the past. I was so excited to try it. I needed some nude pumps for a wedding in two weeks and contemplated on whether I should buy them or not. Next moment I received a voucher code from them for a discount and I immediately went to buy the item. They had my size, my payment went through and everything. The next day, I receive an email stating that "warehouse stock issues" has occurred and they can not supply me with the shoes anymore and they already gave me store credit.</p> <p> </p> <p>1st - Their system messed up, so they should source the shoes and deliver it to me as soon as they have it in stock again at the same price I bought it for - if they do not do this, I am so glad we have the Consumer protection act on our side - because I am definitely going to get my shoes. They can't say you have ordered, take your money and then not deliver. It is not our fault their system is up to ****</p> <p> </p> <p>2nd - why would I want store credit with them if they can't even supply me with my order?? And FYI Spree, sorry does not cut it. You are a business. If you are out of stock, inform the customers that they will have to wait until there is stock again and give THEM the option of canceling or waiting.</p> <p> </p> <p>3rd - When you reply, they do not even get back to you, you get a generic email saying their busy but you are important to them - LIES. They take forever to get back or they just ignore you</p> <p> </p> <p>I am not going to let them get away with this. Your system is slow and not updated, and I bought an item with discount YOU gave me - so I will gladly wait until there is stock again thank you very much. I have already asked legal advice, and they must fulfill the order or give me the option to wait or cancel myself - CPA baby. Maybe you guys must read it a bit before doing business again</p> <p> </p> <p>I am so upset and now I will not have the shoes either. At least if they had any customer service AT ALL they could have contacted me personally and we could have sorted this? But I got infuriated when I was just informed and not asked whether I was willing to wait or geez sorry Ma'm, we are going to take a while because our sale is SO popular. That I would have understood.</p> <p> </p> <p> They act like they care about us as customers but they just dont.</p>
61 replies
110 months ago
Staff says they will do something and then changes their story
<p>Good day.</p> <p>I tried getting your contact details to email you as well.</p> <p>Please note that this will be going to the Head Office and Hello Peter page as well, as my right as consumer as protected by the consumer protector act has been violated and I am appalled by how I was treated by the store and the staff there.</p> <p>I am a very big Forever New fan and almost all my clothes and bags are from you.</p> <p>Last weekend (weekend of 25 March), I went to your Clearwater store with my mom and sister. I have bought a grey jersey from Edgars' Forever New and then realised that the small was too big. Edgars could not find any XS for me anywhere in their stores, so I went to the Forever New branch.</p> <p>A lady named Jo-Anne assisted me. I explained the situation (mentioned that I bought it from Edgars) and asked whether they will be able to help me. She said she can not but her manager will be able too. She then proceded to say that she will be ordering an XS for me from another store and will let me know when it has arrived. I was so impressed with the level of service and even told her so.</p> <p>On Thursday afternoon late I got the SMS and I was very excited to go.and get the jersey so that I can start wearing it.</p> <p>As I got there her whole story changed and she said she cant help. She called her manager Zanele, who did not even try to help just said it cant be done. When I tpld her what her colleague said, she said she will go and find out what she said - to which Jo-Anne replied she can not remember that I mentioned Edgars the previous time.</p> <p>I had witnesses there hearing me say it to her. And she still persisted that I was lying. I was promised that I can be helped and now they are turning and saying I am lying? This is not what I expect from a elite brand like forever new. I mean it is still forever new stock and nothing is wrong with it - it is just the size.</p> <p>Please help me as I know this is not what you want your customers to think?</p> <p> </p> <p>Customer service = keeping you customer smiling and STICKING to your promises. Using "inexperience" of your colleagues as an excuse is unacceptable. Now me as the customer I have to carry the consequences of your staff making false promises?</p>
56 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)