Ignite fitness is a ****

Southgate branch, what a ****. My gym membership expired and they automatically continued with it and said that was part of the contract, to automatically continue if I don’t send a cancellation email. I sent the email last month, 4 times. No one bothered to respond or at least acknowledge the cancellation. All they do is to continuously debit my account. I have called the head office, the Menlyn office and no one is bothered to assist. This is a ****, just after people’s money with no proper communication or whatsoever.