Poor and unprofessional service, failure to deliver promises.

This company has the poorest service ever, I took my car in for repairs when my waterpump failed, I logged a claim since it is covered and that happened 2 days before the Easter holidays, on the second day when they were supposed to give authorization they started today hide and seek, instructing the dealer to telle to pay and that theywould reimburse me. This is not what they say on the policy as it is clear that it is the dealer that is supposed to be handling the claim against them. Upon hearing this I called the the company to find out what was happening, to my dismay the worst happened. It was 13:45 when I called them and they told me to wait till Tuesday to lodge my claim. Mind you this is an emergency breakdown warranty and yet they unnecessary cause delays and they are very unprofessional I'm manner. I want to advise anyone who ever gets offered an insurance by this company to run for their lives, they are so unreliable. I am now waiting for Tuesday so that I can consult with my attorney so that we can make this company pay for the inconvenience they habe caused and also to pay for wasting my bundles. I am very glad my term with them is ending in 5 months time. Thank you.