MO
Motus Opel Isuzu Renault Bloemfontein
Claimed Business
MO
Motus Opel Isuzu Renault Bloemfontein
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#2
in Other
NPS Score
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Recommended: Unlikely
Recent reviews (0)
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Modiehi
1 reviews | Active since Jan 2020
28 Nov 2024, 19:01
Unhappy customer. Renault Bloemfontein.
Yesterday i was unable to unlock the car remotely , thinking that the batteries might not be working, i bought new and replaced those ones, but still did not work. I decided to open the car manually, but couldn’t as the key went half a way into the lock. I then decided to reported the matter to renault as my car was still under warranty. When i call the lady (Barbra from Renault dealer in Bloemfontein) advised me to call the road assistance so that they can go and tow the car to their workshop. I did as i was told and then talked to George Kats who was very helpful shame. At some point i remembered that the rear front door window was damaged and does not work, so i lowered the window using my hands, it opened and then pulled up the window knob for the door to open, that’s how the door opened. I then took the car to renault so that the car lock and key can be checked and be fixed/ repaired. Today (28/11/2024) Barbara told me that Renault won’t be able to fix the lock as their warranty clause states that if i don’t service the car with them (Renault) the warranty will be cancelled. I am failing to understand how a service can affect the car key and the door. I was going to understand if they say the door has been repaired before, and not by them. The service book clearly states that “ Warranty will not cover work, damage or any parts repaired or replaced by a Service Provider other than an approved Renault Dealer as well as any claims related or linked directly to non-approved parts being used ”. Is this how Renault assist their customer?
Helpful (0)
|Replies (0)M
Modiehi
1 reviews | Active since Jan 2020
28 Nov 2024, 19:01
Unhappy customer. Renault Bloemfontein.
Yesterday i was unable to unlock the car remotely , thinking that the batteries might not be working, i bought new and replaced those ones, but still did not work. I decided to open the car manually, but couldn’t as the key went half a way into the lock. I then decided to reported the matter to renault as my car was still under warranty. When i call the lady (Barbra from Renault dealer in Bloemfontein) advised me to call the road assistance so that they can go and tow the car to their workshop. I did as i was told and then talked to George Kats who was very helpful shame. At some point i remembered that the rear front door window was damaged and does not work, so i lowered the window using my hands, it opened and then pulled up the window knob for the door to open, that’s how the door opened. I then took the car to renault so that the car lock and key can be checked and be fixed/ repaired. Today (28/11/2024) Barbara told me that Renault won’t be able to fix the lock as their warranty clause states that if i don’t service the car with them (Renault) the warranty will be cancelled. I am failing to understand how a service can affect the car key and the door. I was going to understand if they say the door has been repaired before, and not by them. The service book clearly states that “ Warranty will not cover work, damage or any parts repaired or replaced by a Service Provider other than an approved Renault Dealer as well as any claims related or linked directly to non-approved parts being used ”. Is this how Renault assist their customer?
0
Replies (0)LB
Lorato B
1 reviews | Active since Jan 2020
10 Oct 2023, 13:25
Dissatisfied
I took our car for service earlier this year in May to Motus Renault Bloemfontein. our car was without ant scratched or cracks. During the day my husband received a call from their secretary asking if we had brought the car with a crack on the windscreen then he rep**** and said no, the lady then told us that our car had a crack on the windscreen. at that time we thought it was a small crack. when we went to go pick the car. it had a HUGE crack on the windscreen. The manager was informed and told us that they will take it up with their insurance company as they had done their investigations and found on the cameras that our car came without any cracks. Its been 5 months now and we still have gotten no assistance from Motus for replace our windscreen. How can we even further trust that they are actually servicing our cars properly if this is the kind of service we receive.
Helpful (0)
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Lorato B
1 reviews | Active since Jan 2020
10 Oct 2023, 13:25
Dissatisfied
I took our car for service earlier this year in May to Motus Renault Bloemfontein. our car was without ant scratched or cracks. During the day my husband received a call from their secretary asking if we had brought the car with a crack on the windscreen then he rep**** and said no, the lady then told us that our car had a crack on the windscreen. at that time we thought it was a small crack. when we went to go pick the car. it had a HUGE crack on the windscreen. The manager was informed and told us that they will take it up with their insurance company as they had done their investigations and found on the cameras that our car came without any cracks. Its been 5 months now and we still have gotten no assistance from Motus for replace our windscreen. How can we even further trust that they are actually servicing our cars properly if this is the kind of service we receive.
0
Replies (0)NM
Nonhlanhla M
1 reviews | Active since Jan 2020
24 Nov 2022, 05:07
No feedback
Opel Isuzu Renault Bloemfontein Cindy Janse Van Vuuren and her colleagues don’t get back to clients. They simply don’t care about service and providing feedback to their clients. Bloemfontein branch gives the worst service and sad thing is there isn’t an alternative around Bloemfontein where you can take your vehicle to. Took my car in the 10th Nov and was promised they will call me the next day and no one did. Made Cindy aware that I am awaiting feedback from the technician on the 15th Nov and she also never bothered to contact me back till today still waiting
Helpful (0)
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Nonhlanhla M
1 reviews | Active since Jan 2020
24 Nov 2022, 05:07
No feedback
Opel Isuzu Renault Bloemfontein Cindy Janse Van Vuuren and her colleagues don’t get back to clients. They simply don’t care about service and providing feedback to their clients. Bloemfontein branch gives the worst service and sad thing is there isn’t an alternative around Bloemfontein where you can take your vehicle to. Took my car in the 10th Nov and was promised they will call me the next day and no one did. Made Cindy aware that I am awaiting feedback from the technician on the 15th Nov and she also never bothered to contact me back till today still waiting
0
Replies (0)