Urgent Issue with Voucher at Mount Edgecombe KFC

Dear KFC Customer Service,

I am extremely frustrated with my experience at your Mount Edgecombe branch on February 9, 2025. I had a R100 voucher from Standard Bank that I wanted to use to purchase a meal. Since I wasn't sure if it would work on the self-service kiosk, I approached a cashier for assistance.

She helped me test the voucher by selecting a single item, and it was accepted. However, she did not allow me to complete my full order at the kiosk. When I wanted to add more items, she told me I had to place the order at the till instead. But when we tried using the voucher at the till, your system suddenly stopped accepting it. We attempted multiple times, but it simply wouldn’t work.

The cashier, though kind, even offered to pay for the voucher herself—something that should never have been necessary because this issue was entirely due to your faulty system. I did not accept her offer because it was not her fault, but I expect KFC to take responsibility.

I do not want to be referred to Standard Bank because this is not their fault. Your system accepted the voucher, and then it failed. KFC must resolve this issue and compensate me accordingly. My voucher’s wiCode is 453 393 348.

I expect a prompt resolution.