JP
Jermaine P
Active since Dec 2017
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
Urgent Issue with Voucher at Mount Edgecombe KFC
Dear KFC Customer Service, I am extremely frustrated with my experience at your Mount Edgecombe branch on February 9, 2025. I had a R100 voucher from Standard Bank that I wanted to use to purchase a meal. Since I wasn't sure if it would work on the self-service kiosk, I approached a cashier for assistance. She helped me test the voucher by selecting a single item, and it was accepted. However, she did not allow me to complete my full order at the kiosk. When I wanted to add more items, she told me I had to place the order at the till instead. But when we tried using the voucher at the till, your system suddenly stopped accepting it. We attempted multiple times, but it simply wouldn’t work. The cashier, though kind, even offered to pay for the voucher herself—something that should never have been necessary because this issue was entirely due to your faulty system. I did not accept her offer because it was not her fault, but I expect KFC to take responsibility. I do not want to be referred to Standard Bank because this is not their fault. Your system accepted the voucher, and then it failed. KFC must resolve this issue and compensate me accordingly. My voucher’s wiCode is 453 393 348. I expect a prompt resolution.
0 replies
14 months ago
Unresolved Billing Issue – Immediate Action Required
I took out a mobile contract with your company on the last day of a promotional offer. At the time of signing, the sales consultant informed me that the 256GB option was not available on the system but assured me she would update it as soon as it was. I took the phone and left. A few months later, I realized I was being overcharged by approximately R70 per month. Since then, I have been dealing with the store manager for over a year, and all I’ve received are excuses. He has asked for my banking details multiple times but keeps blaming delays on his end. Meanwhile, I continue to pay my bill every month—without hesitation—while your company fails to provide the basic service I expect. This has dragged on long enough. The total amount owed to me is R1,872. Do I need to cancel my debit order just to get the attention of someone who can actually resolve this? I expect a call immediately to sort this out.
0 replies
23 months ago
Another Poor Experience
I attempted to reach out to the retention department to clarify why I was billed for my contract despite requesting cancellation a month ago through an agent. The initial agent claimed I failed verification even after providing my full name, ID number, and unchanged bank details from the last 6 months. The second agent requested my name again, prompting me to suggest providing my number for reference, intending to confirm details during verification rather than repeating them unnecessarily. However, the agent seemed more focused on following a script rather than engaging in a conversation, demonstrating a need for call centers to emphasize conversational skills over rigid scripting.
212 replies
29 months ago
Cancel my unused credit card
I app**** for a credit card and once I was approved and everything was confirmed I decided that I didn't want it and would like to cancel. I have sent an email and requested 3 calls, however no one has called me back and the credit card still appears on my banking app. All I want is for the credit card to be canceled
146 replies
29 months ago
Capitec needs people who know what they are doing
Trying to cancel my credit card which is paid in full and after speaking to 3 people who don't know what they are doing the last person tells me he needs to transfer me to another person...the service is horrible, too 20 mins of my day and got no where, yet when it's not paid they call you immediately to get payment. Someone call me so I can cancel my credit card
73 replies
33 months ago
1 year and still no action taken
My account was handed over to this company a few yea4s back. Since then I have managed to pay off all my accounts including the one that is being held by this company. Since May 2022 I have been trying to get them to update my account as paid and this never happened....it's over a year now and although I have a paid up letter they have still failed to remove this account which had impacted my credit score significantly....all I want is for this to be removed
60 replies
36 months ago
How many times does it take for you to get is right?
Over the last year, I have been trying to get Experian to update my profile and clear the account that has been paid up. I have sent them the paid-up letters and received 2 emails stating that it has been resolved but it still appears on my account. I have tried calling them and spending more than 30mins at a time without any joy. This is now affecting my ability to apply for a home load and stopping me from moving forward in my life. All I ask is for them to update and removed invalid account so my credit score can improve.
106 replies
101 months ago
Fly in my crunch burger
Today I purchased a meal from kfc phoenix plaza and when I got home, I decided to sit and have lunch after a long day only to find that when I opened my burger there was a fly in the wrapping. Totally disgusted I tried calling the store but no one seems to answer the phones. Please can someone get back to me in terms of compensation. I have pictures
0 replies
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8 (100%)