Mr Price Sport
Verified Business
|1.3|72 Reviews (last 12 months)|Responds in 158h 47m
Mr Price Sport
Verified Business
|1.3
72 Reviews (last 12 months)
Responds in 158h 47m
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Mr Price Sport is facing significant customer experience challenges across multiple service areas. Customers describe persistent issues with online order fulfilment, courier delays, refund processing, and rude in-store staff interactions. While isolated praise exists for individual staff members at certain branches, the overall sentiment is overwhelmingly negative, with frustration around lack of accountability, poor communication, and unresolved disputes dominating the feedback.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
Trustindex Rating
2.3Ranked In Fashion & Clothing
#20Reply Time
158h 47mNPS Score
-83Unlikely
Replied to 67% of negative reviews
Reply time on negative reviews: 171h 10m
TrustIndex
2.3
Ranking
#20
in Fashion & Clothing
Reply Time
158h 47m
NPS Score
-83
Recommended: Unlikely
Replied to 67% of negative reviews
Reply time on negative reviews: 171h 10m
Frequently Asked Questions About Mr Price Sport
What do customers say about Mr Price Sport?
Based on recent customer reviews, Mr Price Sport faces significant challenges across most service dimensions. Customers describe persistent issues with online order fulfilment, refund delays stretching for weeks or months, and frequent confrontations with rude or dismissive store staff. While isolated positive interactions exist with named employees, the dominant narrative reflects systemic breakdowns in delivery, post-purchase resolution, and basic service culture.
Is Mr Price Sport trustworthy?
Recent reviews (72)
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