Disappointed with flavour of Creamy Vanilla Whey - no response from Muscle Works

I’ve been a loyal Muscle Works customer for over a year and generally love the products. This is the first issue I’ve had.

I bought a 2kg tub of 100% Whey Protein in Creamy Vanilla flavour from Takealot (order #196102237, delivered 25 November 2025). Manufacturing date 03/11/2025, best before 03/05/2027.

When I opened it and mixed a shake, it tasted completely unsweetened - very plain, with no vanilla or sweetness at all. The seal was intact, no odd smells or lumps, so it seems like a possible batch problem with the flavouring or sweetener.

I emailed the company on 9 December explaining the issue. I also sent them an Instagram message on 10 December and a follow-up email today (11 December), but haven’t had any reply.

It’s a shame because I really like their products otherwise, but the lack of response has left me stuck with a tub I can’t use. Hoping they see this and get in touch.