Bad Service from My Autocare Now

Good day, I have a policy with the abovementioned company. The rule of this policy is that you can submit 1 claim per month for the duration of the policy. Every time I submit a claim it takes them 2 months to resolve the claim.

Currently I am so frustrated with them that i am losing total control when in conversation with them. I have submitted a claim on 11 April 2025 and up to taday nothing has been done about it. When I submitted the claim, I told them that i am in Cape Town. Then got a Mobile service in Johannesburg to come to my house to fix the scratch. Only to realise that i am in Cape Town 2 weeks later on 25 April 2025. They then requested more photos from me on 25 April, which I have send. Today 5 May when I phoned them to follow up on this claim, I was told the Director must still approve the quotes that was given. This is so ridiculous, and my question is who is gaining by this? Only them because I have paid for this upfront and just the ignorance of the people dealing with this is getting to me. I also think they must change their name because they are not delivering the service they signed up for