AV
ALETTA N
Active since Jul 2014
13
Reviews
0
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Reviews
13 reviews2 months ago
BAD SERVICE
My car was booked with them for a repair and when I called them to confirm the booking I asked when I drop my vehicle off if they can take me home. I was informed that we are not going to Macassar which is in a 10 to 12 km radius from them. They apparently only drop people in Strand Somerset west or Gordons Bay. why in this day and age does people still discriminate like this where you come from and what the colour of your skin is. I pay my insurance and my insurance pay for the service you are about to render, yet you choose who you want to serve. When i asked the receptionist to talk to her manager about this, she did and the manager phoned me back saying I am sorry, but you need to find your own way back home. So, I said to her then I don't see why I have to do business with them and I will ask my insurance to get another panel beater and she said fine with me. The attitude makes me never want to expose them for their principals which is so 1960 and yet they did not even bother to give me a reason why they don't come to my area.
0 replies
12 months ago
Bad Service from My Autocare Now
Good day, I have a policy with the abovementioned company. The rule of this policy is that you can submit 1 claim per month for the duration of the policy. Every time I submit a claim it takes them 2 months to resolve the claim. Currently I am so frustrated with them that i am losing total control when in conversation with them. I have submitted a claim on 11 April 2025 and up to taday nothing has been done about it. When I submitted the claim, I told them that i am in Cape Town. Then got a Mobile service in Johannesburg to come to my house to fix the scratch. Only to realise that i am in Cape Town 2 weeks later on 25 April 2025. They then requested more photos from me on 25 April, which I have send. Today 5 May when I phoned them to follow up on this claim, I was told the Director must still approve the quotes that was given. This is so ridiculous, and my question is who is gaining by this? Only them because I have paid for this upfront and just the ignorance of the people dealing with this is getting to me. I also think they must change their name because they are not delivering the service they signed up for
0 replies
14 months ago
Incorrect dedection from my BANK ACCOUNT
Good day, I paid my loan in full Mid-January 2025 with Finchoice. At the end of January they took a random amount from my bank account which they paid back the next day. At the end of February they took R508 again from my account for an account with a ZERO BALANCE. I phoned them on 27 February 2025 and was informed by the customer care that it takes up to 5 working days to get a refund. Who in the 1st place gave them permission to take the money from my account. Today I called them again and according to Customer care the refund shows pending. Why are they doing this to me? Why take my money in the 1st place when it is not due to them? Every time I phone, they ask you 50 questions to verify yourself and with my airtime for their mistake. I want to be compensated for your mistake FINCHOICE. Because if it was me not paying my account then you will charge me interest on a daily basis. So, I charge you now interest for the days that you have my money in your account and for the frustration and agony you are putting me through.
127 replies
15 months ago
E-WALLET
On 29 January 2025 I send an e-wallet to somebody. I was in the FNB app and was expecting to send a pin to the number, but I did not get the option. Thinking FNB might have changed it, and I asked the person I send the money to, to let me know if she gets the pin. It never happened. I then send asked her to dial *120*277# to get a pin and she still said nothing happened or it is not working. I then reversed the first R100 I send her and for that reversal I had to pay FNB R18.50. I then send another R100 to the same person the same day and still no pin was sent to her phone. So, either FNB is making money out of us, or their service is not working. Today I phoned FNB with this subject because I did not have the option of reversing the 2nd R100. They then reversed it for me, and deducted R80 from my account for this reversal. This is daylight *******, and I will make a case of ***** against this bank. Right now, I am furious. Terms and conditions do not apply here. They changed the way e-wallet worked without informing me as a client of the changes, and this is unacceptable.
53 replies
16 months ago
****nio, gave me the best service ever
****nio, gave me the best service ever. Quick an efficient. So I am a very happy Momentum client
56 replies
22 months ago
ADSL LINE DISCONNECTION
I had a telkom ADSL line for the past 15 years. I never had a problem with this. Recently I was away from home and upn my return on 6 May 2024 my internet was off. My landline did not work neither the internet. When I phoned Telkom, I was told that the ADSL is discontinued and I must get an alternative. On 6 June I received my bill and Telkom charges me R650.01 for a service that was never rendered to me. Telkom never informed me when the ADSL line will be cut or discontinued. I refuse to pay this bill or until such time somebody gets in contact with me because the people on the telephone line cannot help.
0 replies
34 months ago
VEHICLE FINANCE RESTRUCTURING
Good day, I am a proxy for Mr. Mario Young and currently he is in a dispute with MFC regarding repayments on his vehicle. Mr. Young bought the vehicle in 2009 for R127799.60 in May 2009. During that same year he lost his job and went under Debt review. Which means he was no longer able to pay the full installment that was due. While under debt review, there were payments made in the account at MFC. On 18 May 2013 MFC moved the outstanding debt to Nedbank. The full purchase price of R133875.39 plus the initial Finance Charges R178572.28 which came to an amount of R304759.03 was loaded onto this account. To date he paid R230317.08 to Nedbank which bring his outstanding balance to R101116.35. Two months ago, he received a letter from Nedbank saying that the outstanding amount is a Balloon payment, and he must choose the duration of the balloon payment. Which means they will again add Interest on this outstanding amount. He never bought the vehicle with a Balloon instalment, neither was he aware of this. He already paid the interest, which was added when they restructured his loan, WHY must he again pay Interest on this outstanding amount? I have been in contact with Claire Schoonraad regarding this issue because she was assigned to it, and then she pushed the issue to somebody else who is never available or never answer any calls. All me and Mr. Young want is that this issue be resolved, and that Nedbank take the responsibility of their actions otherwise they leave me no choice as to go to the OMBUDSMAN.
0 replies
36 months ago
Rental Deposit sill on hold
I rented a car from 1 to 13 April 2023 at Cape town Airport. The vehicle was returned and they acknowledge that everything was in order. I received my invoice and today 8 days later I am still battling to get my deposit back from them. I've been on the phone whole week and everything they just say that it was send to their back to cancel the transaction. Problem is that there is still a hold on the money in my bank account. I am up in arms and don't know what to do anymore. Seems that they don't know how to do their own business
53 replies
99 months ago
Incorrectly suspended service
On 15 January 2018 I asked Telkom to move my ADSL line into a pool so I can have the option of using another Service Provider. On 15 February when I woke up my telephone line and internet was cut off. When I phoned 10210 in the afternoon my Internet was restored. I went to Telkom numerous times but without success to have my phone re connected. I have proof of the form with the request that I've send to them on 15 January. Eventually on Monday 5 March 2018 I spoke to an agent who saw according to my request., that my line was not supposed to be suspended. I then received an sms from telkom saying that the implementation will take place on Wednesday 7 March 2018, which never happened. I then phoned telkom yesterday and the agent I spoke to said he will ask that they attend to it immediately. But once again nothing happened. I am really so frustrated at the moment and don't know where to turn to. Even though my service was cut on the 15th of February I still received a bill from telkom yesterday for the new month. What do I do from here?
318 replies
111 months ago
Great Service
<p>I just want to compliment Debt Rescue, and in particular, Hanifa Khan, for the very efficient and professional service rendered while i tried to update my profile with the NCR. Through this process i am sure you and me have learnt a few lessons. Keep up the good work Hanifa. You are an assest to your business.</p>
56 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
7 (53.84615384615385%)