Incorrect Order

Today 17/04/24 @ 12.53 follows., I placed an order at the above fast food which was taken by a female employee. I ordered 2 x chicken chow mein, a chicken tikka masala, 2 x butter naan, ¼ chicken tikka. All meals are non vegetarian. The cashier obviously heard wrong or was not paying attention to my order and charged and gave me a wrong item. Instead of chicken tikka masala, I was given a vegetarian meal ie paneer masala. When I discovered the error at home and contacted the take away, I was arrogantly told, my husband who physically at the counter, placed the wrong dish!!!! Now, how is that even a viable excuse 😲 😮 we've been doing take outs for decades and not once, did we get it wrong. The 'manager' offered to exchange it, but at our transport costs, when they have delivery vehicles. What ever happened to civilisation and common decency? What happened to customer is king??? Clearly My Shawarma raisethorpe has ZERO conscious, customer/public relations skills nor common decency.