MYGica device not performing and no support from Technical Division

I am experiencing lots of issues with MYGICA. Apart from the fact that it is extremely slow and often hangs - causing me to reboot every time - it also give me Error notices i.e. that it cannot read Netflix (Netflix outdated) / Showmax or that the equipment cannot play YouTube etc. When I connect to these programs through my PC or Smart TV I have no problem. Only when working through MYGICA on my 2nd TV. Can you urgent assist. I have been writing several mails but to date got no support. Only reference numbers MYGICA-5da8623540b69 and MYGICA-5daca82460756 when you send an email. Can you assist or is it time to inform others that MYGica does not work nor do you get any back-up support.