RB
Rudie B
Active since Nov 2018
9
Reviews
0
Industries
Reviews
9 reviews27 months ago
Smeg Appliance - after sales and spares pathetic
I needed a new glass front for my Smeg oven. I tried to phone their spares division in JHB for two days, but they did not answer any of my calls. I wrote two emails with the same result. On day three an operator finally answered with the lame excuse that they only have one sales assistant at spares, but she agreed to pass my details and requirements on to him. And assured me that he would phone me back. Nothing happened and on day four I phoned again - speaking to a different operator. Same result. Day 5-6 and still waiting. I would strongly advise clients against opting for Smeg appliances. Although it might be a good product- there is clearly no after sales. Incidentally, I also phoned a local service provided claiming to word on Smeg appliances and he immediately indicated that he is not interested as Smeg spares was not only difficult to obtain but also very costly.
0 replies
29 months ago
SUNBET PATHETIC
On the 31 October 2023 I deposit an amount from my bank account into my wife's Sunbet account - using her reference numbers etc. The amount was never reflected in her account. I repeatedly emailed Sunbet at the Support@sunbet.co.za. They never responded after the last request to forward them a POP from my bank. Which I did. Since then, they have ignored three more emails I sent. The person who last emailed me was Beverley Hughes. This is simply unacceptable and I will definitely nor recommend them to others.
0 replies
65 months ago
SHOWMAX MANIPULATION AND EXPLOITATION OF CLIENTS
Early this year I cancelled my Showmax subscription due to lack of content and price. During the lock-down period they offered a special 3 month subscription rate which I signed in for - to allow my granddaughter to watch a specific program. At the end of the 3 months Showmax notified me that the 3 month period has expired and that I should extend my subscription if I wish to continue. Which I did not do and at the end of the period my account was also blocked. However, I recently discovered that although we could and did no longer watch Showmax, they started to deduct monthly subscription fees from my account. After I notified them of the unauthorized deductions and insisted on a refund for monies deducted they cancelled the subscription but claimed that they will not refund me since I did not notify them that I wish not to continue my subscription. This is clearly rubbish since I only subscribed for a fixed period after which they blocked my subscription. I therefore would like to alert potential viewers of this exploitation by DSTV / Showmax and not go this route. This is mainly the reason why I have cancelled all my DSTV and Showmax subscriptions.
0 replies
66 months ago
NIKON SA BAD SERVICE
I experienced problems with my relatively new Nikon D7200 camera. Having only used it for around 4 years I am extremely disappointed at the extent of the faults as identified by Premium Group - assumedly Nikon SA's representative in Midrand. Needless to say the costs to repair amounted to R4500 of which I had to deposit 50%. The agreement by the comany was to repair within 2-4 weeks. This period has now expired and all I am getting from Premium Group is apologies for futher delays withou a definite end date. Not only am I extremely disappointed with the Nikon camera but more so with the lack of after-sales service by Nikon SA. I hope to get a speedy response and solution to my concerns from Nikon SA or else I will have no option to seriously consider selling all my Nikon equipemet and change brands
0 replies
79 months ago
MYGica device not performing and no support from Technical Division
I am experiencing lots of issues with MYGICA. Apart from the fact that it is extremely slow and often hangs - causing me to reboot every time - it also give me Error notices i.e. that it cannot read Netflix (Netflix outdated) / Showmax or that the equipment cannot play YouTube etc. When I connect to these programs through my PC or Smart TV I have no problem. Only when working through MYGICA on my 2nd TV. Can you urgent assist. I have been writing several mails but to date got no support. Only reference numbers MYGICA-5da8623540b69 and MYGICA-5daca82460756 when you send an email. Can you assist or is it time to inform others that MYGica does not work nor do you get any back-up support.
0 replies
84 months ago
Ctrack absolutely unreliable
Ctrack again did not respond to me - again the last email just said that my concerns was (again) escalated to the legal department who will respond - same as before and despite a further request by me to do so - I am still waiting. Despite still considering us to be in a negotiation phase - they went ahead and handed the matter over to a collection company. On the previous occasion and after reverting to social media - I at least got them to respond although they still avoided the actual problem that forced me to cancel my contract - "the fact that my cell number was registered to a vehicle in Cape Town (forever receiving notifications (SMS's) that my vehicle (in Cape Town) was fine or should be alert of the weather etc - and whenever I raised the matter or tested my vehicle through the call centre I got a negative response. They claimed that they will fix it but this took months - while I had no evidence that my vehicle was actually covered for that period" The worst part is that until now Ctrack has still not send me an invoice or final amount owed - with a breakdown of the actual claim nor did they inform me that I had to pay or the matter will be escalated for collection. We are for all practicality still in discussion on the matter with them avoiding responding with proper evidence. This gives me all the motivation to back my initial decision to cancel the contract as I simply cannot rely on Ctrack to protect my vehicle or to even respond to emails.
56 replies
84 months ago
Costa Cruises and Imagine Cruises (SA)
Very bad experience - cruised with several other cruises Norwegian, Carnival, etc - all 4-5 star. Costa Magica will not even get a 3-star on all departments. Italian cruise directed at local passengers with largely Italian crew, announcements, entertainment etc directed at locals. Definitely not international standard where all feel welcome. Bad organization overall and find to cut costs where possible. Pity that Imagine Cruises SA recommended them. Makes them also appear untrustworthy as many aspect did not turn out as promised or sold to us. Avoid at all costs. We often got better delas and better help form our local travel agent
0 replies
85 months ago
Imagine Cruises never again
Worst experience ever with Imagine. Used to work through local travel agent and apart from beating Imagine's prices every time we got excellent service. Sat down with agent and plan best routes, flights, cruises and accommodation with best advise on each. Even visa's are considered and recommendations made. Assistance all the way with seat selections, check-ins etc. Personal interaction all the way. This time we chose Imagine simply because they were the only one to offer a specific cruise / route. What a disappointment. It was like buying a "voetstoots" package. Once you paid you are on your own. During the marketing of the package detail costs and other facts are not disclosed. If you query such afterwards they simply refer you to the contract stipulations.To our astonishment we ended up over R5 500 more than we initially budgeted for and were quoted on - this is before departure (today) hope we do not find more surprises. Vital info and tickets for train and cruise were only provided once you asked for it. We only received the cruise ticket today - 6 hours before our departure. Vital visa info on the UK was only provided to us 3 weeks prior to our departure date. Causing us extra frustrations and concerns to get such in time. Never again with Imagine.
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)