MyGica tv box terrible

I bought a mygica 495x in 06/2019. From the date of purchase the unit couldn't really connect to the wifi in the house unless the router is within 1m of the mygica box. I didnt think much of it at the time but as time went on my programs, movies, youtube started freezing more frequently. It updated automatically to make sure it has fhe latest software installed. I returned the unit Mid December 2019 to Incredible Connection where I bought it, the technician tested it and confirmed that there was a problem with the unit and send it to the supplier. In the process my unit got lost and the store replaced it after having to fight them about it. Now trying to setup the new unit it does not want to play youtube and netflix. I give up on this Mygica. I think its total waste of money.