GT
Gilbert T
Active since May 2019
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
False advertising Bad Bad Service
The most terrible service I ever received from an online company. Considering how big Makro is their online platform is the most terrible online experience. I ordered an electrical Distribution Box online and received the incorrect item. I immediately a return. The item was collected the next day, 2 weeks and a whole lot of phone calls later and I am being pushed from pillar to post. They apperently cannot get hold of their supplier for this item. The refuse to give me a refund or instore credit . Everytime I call them its a new story why I must wait. Dont ever buy from Makro online they are ******. False advertising is what they do.
1 reply
14 months ago
Dont buy from House & Home
If I could House and Home a zero rating I would have. They are no better then the cheapie shops in town. I bought a restonic bed a few years ago with a 10 year warranty. I am in year 8 now. Being tying to get this mattrr solved with them since year 6. The bed is sagging and they say they want the original receipt which I have lost. Also the store where i bought it from closed or moved. They claim they cannot trace it with my details as it was bought cash. I tried H&H head office also no luck. This place does not even sell quality furniture. Their customer service is terrible.
0 replies
27 months ago
COOL Ideas is WORST ISP in South Africa
I have been with Cool Ideas since October 2022. Since then I have logged 7 tickets regarding internet connections eg. slow speeds, no internet etc. The first ticket being in March 2023. Everytime I get told the same thing, everything is ok on there side and they blame Vuma. Tickets get logged and no one follows up to see if the problem is solved but the ticket gets closed. As we speak I do not have any internet, I am using my own data to access the net. Come month end the want their money, no excuses. I am on a 100/100MB (paying almost R1000p/m) line but sometimes I dont even see 20MB up or down. In 2023 they blamed Vuma to the point that the fibra box in my house was replaced by vuma. Last week ( January 2024 ) I had to collect a new router myself otherwise they want to charge me R200 delivery fee and then I must still wait on the delivery. Cool Ideas has become like ESKOM, you pay for a service but you dont get it. Cool used to be rated as one of the Top ISP's in south africa, but I think they should be rated as one of the worst ISP's. One cannot battle like this, I am self employed and work from home. My wife and daughter also works from home most of the time. This affects us all severely. I WOULD NOT RECOMMEND COOL IDEAS ISP to anyone unless you want to have high blood pressure because of the poor service. I have spent hundreds of rands on airtime and data trying to sort this. Same problem over and over, CONNECTED NO INTERNET OR SLOW SPEED. I am currently looking for another ISP who will appreciate my business. Things cannot go on like this.
58 replies
37 months ago
Poor internet connectivity and tech support
Cool Ideas internet service provider has become worse rhen Rain. I keep getting no connection issues for the last few months and when I call the support line they keep shifting the problem to Vumatel. I would not recommend Cool Ideas to anyone and is seriously considering other service providers.
53 replies
43 months ago
Terrible service and LOW internet speeds
Afrihost service is terrible. The claim to have a 100mb/100mb fibre line but when tested with their support staff telephonically it hardly reach 50MB at times. They expect you to be an IT technician doing all the ground work for them when you have an issue. They do not return calls, instead they push you from pillar to post. When I wanted to cancel my subscription they offered me the next month free subscription, to my surprise they still debited me for the supposedly free month. When I enquired about that, the consultant advised me that I do not qualify for the free month because I am cancelling my subscription and that it was a trick to keep customers from leaving. They do not have field support staff.
0 replies
52 months ago
Afrihost is beyond terrible service
Afrihost is the worst internet service provider that I have ever dealt with. If I could score them below Zero, I would. I have signed up and is paying for 100/100MB fibre line for the last few months. From day 1 they could not get to speeds even above 70MB. They have a whole lot of excuses why I cannot get the speeds I am paying for. In the lasts few weeks I am not even reaching speeds of 20MB. When I call them or do a call back I am helped by different people and all havs their own explaination and excuses. Currently VUMATEL is being blamed for the slow speeds I am experiencing. In the meantime I cannot anything on more then 1 device. I will never recommend anyone to get afrihost, there service is beyond terrible.
0 replies
58 months ago
Poor after sales service, MAC Africa chain saw
A few years ago I bought a mac africa electric chain saw from Adendorff in Boksburg. Recently the cover on the chain adjuster broke. I called the Edenvale branch and the consultant insisted I brought the machine so he could see what part I am looking for. Upon arrival he said they don't stock the cover and will have send my machine to headoffice which I was reluctant to do knowing my machine would be gone for a couple days. I sent the machine to headoffice and thats when the trouble started. A week later .they could not find my machine, I was reffered to one person after the other. I eventually ended up speaking to a Keith at the headoffice in aeroton JHB. He managed to find my machine and after a long conversation advised me that they don't have the part. He tried to sell me a newer model instead. The long of the short is he told me that my machine has been discontinued and parts are no longer available. I insisted my machine be sent back to Edenvale branch so I can collect it, after another week I was told my machine was sent somewhere else for repairs. When I contacted Keith again, he became defensive and arrogant, I insisted on speaking to his manager Ockert who inturn very nicely told me that I have to buy a new machine. The moral of the story is, Adendorff sells their own brand mac africa but cant supply spares. I never advise anyone to buy anything from Adendorff especially mac africa products since their support is terrible base on my own experience. Its almost a month later and I still don't have my machine back.
0 replies
64 months ago
Inferior products and pathetic customer service
Bought an electric Russwl Hobbs kettle from takealot, the description said wood and steel kettle. A few months later the so called wooden handle started peeling and I found out it was plastic not wood like advertised. I took it back 14/01/2021 till date, all they say when I contact them is they waiting on a response from the supplier. Prior to taking it back I called Russel Hobbs, they requested I take the kettle back to the store where I purchased it so that I could get another kettle. Takealot refuses to credit me instead they sent me from pillar to post. Every now and again a different consultant sends what seems like a template message to say how sorry they are and they are still waiting to hear from the supplier. If I could rate them a zero star I would. Incompetance on the highest level.
0 replies
68 months ago
Pathetic service
Discovery might a big company but the service I got from the motor vehicle insurance department was very pathetic. My vehicle was bumped by a client of discovery. I logged a third party claim and dealt with a consultant by the name Themba, who declined the claim from the first day. He did not investigate the matter but rather made a decision based on the limited information their client provided. He also ignore my detailed email of the acccident. He admitted to me he doesnt have a license to drive a vehicle, which made me question, how do you become a vehicle claims consultant but you dont know how to drive. After speaking to his manager Veekash, the manager investigated the matter properly and my claim was approved. I was requested to take my vehicle to NET ASSES to have the damages assessed. At Net Asess I dealt with an assessor who was more interested in documenting old damages on my car rather then the accident damage which I took it in for. I received a quote and authorisation from discovery based on the findings and recommendations from Net Assess. If you read the reviews about Net Asses you would understand my following words. Discovery might this huge financial giant but they use incompetent and arrogant companies like Net Asses to save them money. Bases on my experience with Discovery and Net Asses who has a bad reputation for the authorizations regarding accident repairs, I would NEVER EVER advise someone to take discovery motor insurance. For those who are on discovery, maybe you happy now with your premiums but for the day you have an accident and need to claim. Please do yourself a favour and go read the reviews of Net Asses, Discovery's assessment partner.
53 replies
69 months ago
Very pathetic service from NetAsses
My vehicle involved in an accident with another party who belonged to Discovery Insurance. To claim as a third party, Discovery advised me to take my vehicle for assesment at Net Asses. For starters the gentleman who assesed my vehicle on another assessors name. Because it was front damage I was advised that once my vehicle goes in for the repairs and more damages is discovered once the panelbeater has stripped the vehicle they would amend the quote pay the difference. The vehicle went in an the panelbeater requested another bumper or more money for labour to repair the old bumper. I ended up speaking to Keanu who transferred me a guy by the name Robie. Robie had an attitude from the word go. He point blank refused to authorise more labour for the panelbeater and also refused to pay for a replacement bumper. His words to me was "the panelbeater must only rub done and spray paint the bumper where the accident occured. He was rude, arrogant and insisted that they acted with in their rights and I should accept what he authorised otherwise he would authorise only half of what he already authorised. He refused to give his full details and said I can what I want he will not authorize anything extra.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (100%)