MYGICA - UNFULFILLED WARRANTY COMMITMENTS, FALSE ADVERTISING, BAD FUNCTIONALITY

We purchased a Mygica ATV495MAX Android device from Makro Woodmead and the advertising of this TV box was completely misleading. It advertises that it can play DSTV Now, can use Showmax and Spotify etc. Well DSTV Now does not work on this device, Showmax freezes all the time and Spotify is also an issue, the remote is also unpairing all the time, Netflix Beta version has been installed on my device from the Mygica support forum and that too freezes. It's not my wifi connection as I have 2 other android boxes and they work like magic. I took the box back to Makro WOODMEAD asking for them to hand the device back to the manufacturer for testing of which this was never done. Today my husband receives a nasty phone call from a Makro Employee stating that they will not send the device back for testing nor replace it nor refund us as the MANUFACTURER WHICH IS MYGICA HAS REFUSED TO ASSESS OUR FAULTY DEVICE. They will just give us back the broken device which clearly has a software issue. I would like to escalate this further in light of Mygica promoting a warranty policy which does not exist and false advertising. My reference number for my warranty claim is as follows **********.

Please do call me back as I would like to know if MAKRO OR MYGICA are the guilty party as I will be taking this further.