N
Nannyvac
Unclaimed Business
N
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Chanel S
1 reviews | Active since Jan 2020
15 Aug 2024, 16:23
Bad customer service & Faulty product
I am nog usually the type of person to write a bad review, but this is just getting ridiculous. We bought a Nannyvac in Nov 2023, since then the device just stopped working on 3 separate occasions. Each time we have to send the device from us in Pretoria to Cape Town and wait 2 weeks for any communication or feedback. This time the device is not working for the exact same reason as it did previously (3 weeks ago). Don’t waste your money on this brand, you will have something that is not working half the time! rather get something else.
Helpful (0)
|Replies (0)CS
Chanel S
1 reviews | Active since Jan 2020
15 Aug 2024, 16:23
Bad customer service & Faulty product
I am nog usually the type of person to write a bad review, but this is just getting ridiculous. We bought a Nannyvac in Nov 2023, since then the device just stopped working on 3 separate occasions. Each time we have to send the device from us in Pretoria to Cape Town and wait 2 weeks for any communication or feedback. This time the device is not working for the exact same reason as it did previously (3 weeks ago). Don’t waste your money on this brand, you will have something that is not working half the time! rather get something else.
0
Replies (0)GQ
Gilda Q
1 reviews | Active since Jan 2020
27 May 2024, 12:44
Professional and incredible service-oriented company. Best purchase ever.
Thank you Charlton and Naldo for running such a professional and incredible service-oriented company. Truthfully I could not live without my Nannyvac and am so glad that after much deliberation and searching that I purchased a Nannyvac. It has been such a pleasure working with Charlton and Naldo and I can certainly recommend a Nannyvac to anyone who is looking for a robot vacuum cleaner. Nannyvac is life-changing especially since I do my own cleaning. Not to be too dramatic - truly my best purchase ever.
Helpful (0)
|Replies (0)GQ
Gilda Q
1 reviews | Active since Jan 2020
27 May 2024, 12:44
Professional and incredible service-oriented company. Best purchase ever.
Thank you Charlton and Naldo for running such a professional and incredible service-oriented company. Truthfully I could not live without my Nannyvac and am so glad that after much deliberation and searching that I purchased a Nannyvac. It has been such a pleasure working with Charlton and Naldo and I can certainly recommend a Nannyvac to anyone who is looking for a robot vacuum cleaner. Nannyvac is life-changing especially since I do my own cleaning. Not to be too dramatic - truly my best purchase ever.
0
Replies (0)CB
Christina B
1 reviews | Active since Jan 2020
5 Mar 2024, 16:04
Unsatisfactory performance and bad customer services
I bought a Nannyvac BL-06W beginning of Aug 2023 through Onedayonly. November it suddenly stopped working giving a side brush error. I immediately contacted the support team to troubleshoot the issue. He gave a few suggestions, but that didn't resolve the issue and a distinct burning smell appeared. It was advised the machine is only 2,5 months old and a replacement machine will be given (in writing in an email). I made the error of working straight with Nannyvac instead of Onedayonly. So the machine was sent in. But instead a repair was done. Also upon return, the one thin black filter that is used together with the hepa filter was missing and an extra side brush that didn't look like the machine original side brushes was in the box. I sent them a notification via their website informing them of the missing item and extra brush, but no reply was received. Then upon testing the machine after the repair the machine was not performing up to standard. When starting off from the docking station it will go through the room, but then eventually try to run over the docking station as if it is not picking up the docking station. When I use the machine in my bedrooms it doesn't cover the floor area. It usually gets stuck in a back and forth on the same stretch. But on the Tuya app it shows it covers the floor are, but it draws a very long and drawn out room....and will carry on until I stop it myself. I have tested it with the docking station in the bedroom, but the same happened. I sent in a complain to Onedayonly and they asked me to send the machine in for an assessment. No feedback was received and I had to follow up on the process. I just received a reply stating the machine was tested and on it's way back. The machine is in full working order. The technician didn't even bother to contact me himself. I used the machine again at home. No difference in the performance of the machine and the issues still happened on a daily basis. The machine was by now only 5 months in use. I sent Nannyvac an email with my concerns but no reply was received. I then contacted the consumer protection ombudsman to assist in this matter. I assume a notice was sent to the supplier and the machine was requested again to be sent in for an assessment. I included a detail breakdown of the issues. The report came back again that the machine was tested and to be found in full working condition. The items listed what it was tested for. No mention made of the fact that the path followed and the app doesn't always correlate with the actual path followed by the machine. Or that it runs over it's own docking station when in the same room. And yet again the technician didn't contact me regarding these issue. I decided to buy a Nannyvac because of the South African footprint and promise of good customer service. But instead I received repairs instead of a refund or replacement and bad customer service thereafter.
Helpful (0)
|Replies (0)CB
Christina B
1 reviews | Active since Jan 2020
5 Mar 2024, 16:04
Unsatisfactory performance and bad customer services
I bought a Nannyvac BL-06W beginning of Aug 2023 through Onedayonly. November it suddenly stopped working giving a side brush error. I immediately contacted the support team to troubleshoot the issue. He gave a few suggestions, but that didn't resolve the issue and a distinct burning smell appeared. It was advised the machine is only 2,5 months old and a replacement machine will be given (in writing in an email). I made the error of working straight with Nannyvac instead of Onedayonly. So the machine was sent in. But instead a repair was done. Also upon return, the one thin black filter that is used together with the hepa filter was missing and an extra side brush that didn't look like the machine original side brushes was in the box. I sent them a notification via their website informing them of the missing item and extra brush, but no reply was received. Then upon testing the machine after the repair the machine was not performing up to standard. When starting off from the docking station it will go through the room, but then eventually try to run over the docking station as if it is not picking up the docking station. When I use the machine in my bedrooms it doesn't cover the floor area. It usually gets stuck in a back and forth on the same stretch. But on the Tuya app it shows it covers the floor are, but it draws a very long and drawn out room....and will carry on until I stop it myself. I have tested it with the docking station in the bedroom, but the same happened. I sent in a complain to Onedayonly and they asked me to send the machine in for an assessment. No feedback was received and I had to follow up on the process. I just received a reply stating the machine was tested and on it's way back. The machine is in full working order. The technician didn't even bother to contact me himself. I used the machine again at home. No difference in the performance of the machine and the issues still happened on a daily basis. The machine was by now only 5 months in use. I sent Nannyvac an email with my concerns but no reply was received. I then contacted the consumer protection ombudsman to assist in this matter. I assume a notice was sent to the supplier and the machine was requested again to be sent in for an assessment. I included a detail breakdown of the issues. The report came back again that the machine was tested and to be found in full working condition. The items listed what it was tested for. No mention made of the fact that the path followed and the app doesn't always correlate with the actual path followed by the machine. Or that it runs over it's own docking station when in the same room. And yet again the technician didn't contact me regarding these issue. I decided to buy a Nannyvac because of the South African footprint and promise of good customer service. But instead I received repairs instead of a refund or replacement and bad customer service thereafter.
0
Replies (0)JJ
Janice J
1 reviews | Active since Jan 2020
17 May 2023, 11:29
Excellent After service
I am so impressed with the after sales service I received from Charlton and his team - you just don't get service like this anymore. Communication was great, price to fix her was great and my machine is working perfectly again. I would absolutely recommend Nannyvac just because of this great after sales service.
Helpful (0)
|Replies (0)JJ
Janice J
1 reviews | Active since Jan 2020
17 May 2023, 11:29
Excellent After service
I am so impressed with the after sales service I received from Charlton and his team - you just don't get service like this anymore. Communication was great, price to fix her was great and my machine is working perfectly again. I would absolutely recommend Nannyvac just because of this great after sales service.
0
Replies (0)HJ
Hans J
1 reviews | Active since Jan 2020
30 Jul 2021, 10:01
Brilliant products and service- Nannyvac
We forgot to replace the dustbin in the Nannyvac (Brilliant little machine), and subsequently ended up with a bad whine in the vacuum cleaner. I contacted Nannyvac via their website to enquire about a new fan/motor. Charlton called me a couple of minutes later (this was after 19:00), offering to service the unit. They paid for the courier from Pta to CT, Replaced all broken parts, thoroughly cleaned the unit and returned via courier, No cost to me! Charlton updated me through-out to inform me of the progress. This is brilliant service, going way, way further than what is expected (seeing that the damage was due to my negligence). This is why businesses grow and become very successful. Well done!
Helpful (0)
|Replies (0)HJ
Hans J
1 reviews | Active since Jan 2020
30 Jul 2021, 10:01
Brilliant products and service- Nannyvac
We forgot to replace the dustbin in the Nannyvac (Brilliant little machine), and subsequently ended up with a bad whine in the vacuum cleaner. I contacted Nannyvac via their website to enquire about a new fan/motor. Charlton called me a couple of minutes later (this was after 19:00), offering to service the unit. They paid for the courier from Pta to CT, Replaced all broken parts, thoroughly cleaned the unit and returned via courier, No cost to me! Charlton updated me through-out to inform me of the progress. This is brilliant service, going way, way further than what is expected (seeing that the damage was due to my negligence). This is why businesses grow and become very successful. Well done!
0
Replies (0)