CB
Christina B
Active since Jan 2013
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Limited products
Checkers Newton Park, Port Elizabeth range of products are terrible. A lot of everyday use products shows not ranged or out of stock.
0 replies
9 months ago
No customer care, or after sales support
We have been renovating the past 3 years. So far 3 phases. Each phase we used the same painting contractor. Bought the same paint (Plascon) at the same City paint and tool branch. Never had a problem until phase 3. 2 of our feature walls the paint hasn't cure in certain sections even after more than a month. We left the rooms for 4 days before we moved the furniture back in and even then only slept one night and then were away for a week. After a while we noticed the paint started peeling. You can scratch it off with your nails. Plascon sent a technician out, but they just concluded that it is a high traffic area and normal (no other high traffic areas are doing the same) Like I said we used the same preparation process with the same contractor and none of our other walls does this. Plascon sent us a report that was very generalised and placed the blame on us. We rep**** with details that contraindicated their findings. Nor Plascon or City, Paint and tool had the decency to answer our email. No customer care or after sales support was given in this mateer We are highly disappointed with the procuct and after sales support
212 replies
9 months ago
Paint peeling with no after sales support
We have been renovating the past 3 years. So far 3 phases. Each phase we used the same painting contractor. Bought the paint (Plascon) at the same City paint and tool branch. Never had a problem until phase 3. 2 of our feature wasl the paint hasn't cure in certain sections even after more than a month. We keft the rooms for 4 days before we moved the furniture back in and even then only slept one night and then were away for a week. After a while we noticed the paint started peeling. You can scratch it off eith your nails. Plascon sent a technician out, but they just concluded that it is a high traffic area and normal. Like I said we used the same preparatiin process with the same contractor and none of our other walls does this. Plascon sent us a report that was very generalised and placed the blame on us. We rep**** with details that contraindicated their findings. Nor Plascon or City, Paint and tool had the decency to answer our email. No customer care or after sales support was given in this mateer We are highly disappointed with the procuct and after sales support
0 replies
21 months ago
Pick A Pay ASAP Incomplete and delayed order
Pick n Pay ASAP is disappointing. Last week I had to cancle my order after 4 hours because it was not delivered. They apologized with an ASAP voucher which I tried to use today on an order. After 2 phone calls and another 4 hours it was delivered. But it was INCOMPLETE! I tried phoning again, but after 10min on hold, no answer. My finals invoice emailed to me included the items. So now I am out of pocket and still don't have the needed items.
112 replies
21 months ago
Late and incomplete order with no customer service
Pci n pay ASAP is disappointing. Last week I had to cancle my order after 4 hours because it was not delivered. They apologized with an ASAP voucher which I tried to use today and also after 2 phone calls and another 4 hours was delivered. But it was INCOMPLETE! I tried phoning again, but after 10min on hold, no answer. My finals invoice emailed to me included the items. So now I am out of pocket and still don't have the needed items.
0 replies
26 months ago
Unsatisfactory performance and bad customer services
I bought a Nannyvac BL-06W beginning of Aug 2023 through Onedayonly. November it suddenly stopped working giving a side brush error. I immediately contacted the support team to troubleshoot the issue. He gave a few suggestions, but that didn't resolve the issue and a distinct burning smell appeared. It was advised the machine is only 2,5 months old and a replacement machine will be given (in writing in an email). I made the error of working straight with Nannyvac instead of Onedayonly. So the machine was sent in. But instead a repair was done. Also upon return, the one thin black filter that is used together with the hepa filter was missing and an extra side brush that didn't look like the machine original side brushes was in the box. I sent them a notification via their website informing them of the missing item and extra brush, but no reply was received. Then upon testing the machine after the repair the machine was not performing up to standard. When starting off from the docking station it will go through the room, but then eventually try to run over the docking station as if it is not picking up the docking station. When I use the machine in my bedrooms it doesn't cover the floor area. It usually gets stuck in a back and forth on the same stretch. But on the Tuya app it shows it covers the floor are, but it draws a very long and drawn out room....and will carry on until I stop it myself. I have tested it with the docking station in the bedroom, but the same happened. I sent in a complain to Onedayonly and they asked me to send the machine in for an assessment. No feedback was received and I had to follow up on the process. I just received a reply stating the machine was tested and on it's way back. The machine is in full working order. The technician didn't even bother to contact me himself. I used the machine again at home. No difference in the performance of the machine and the issues still happened on a daily basis. The machine was by now only 5 months in use. I sent Nannyvac an email with my concerns but no reply was received. I then contacted the consumer protection ombudsman to assist in this matter. I assume a notice was sent to the supplier and the machine was requested again to be sent in for an assessment. I included a detail breakdown of the issues. The report came back again that the machine was tested and to be found in full working condition. The items listed what it was tested for. No mention made of the fact that the path followed and the app doesn't always correlate with the actual path followed by the machine. Or that it runs over it's own docking station when in the same room. And yet again the technician didn't contact me regarding these issue. I decided to buy a Nannyvac because of the South African footprint and promise of good customer service. But instead I received repairs instead of a refund or replacement and bad customer service thereafter.
56 replies
69 months ago
Incompotent call centre and very poor service from bank
When Discovery credit card went over from FNB to Discovery Bank, they managed to mess up our contact details. Somehow reinstating very old cellphone numbers as our current numbers. My husband's got fixed, but mine has been an ongoing process for more than a week. I want to activate my new credit card, but it sends the OTP to an old number. When you phone in....explain everything to the operater they still try to verify you through OTP methods even if you tell them that is the issue. Eventually a query has been logged on 28 July and someone from the OTP department will phoned me back. I phoned backed numerous times becuase the said call back never happened. The one time I was put on hold, waiting 20 minutes...when the call was dropped. Then suddenly one operater discover that my current number was taken down incorrectly. Ok...so I finally receive the phone call from the OTP department and the issue is said to be resolved. But when I try to activate my credit card.....the OTP is still sent to an old number. Phone for the 8th time today....regarding the same issue but they had to logg a new query as the previous one is recorded as resolved. Now have to wait another 72 hours for a (hopefully) call back.
159 replies
119 months ago
PMB claim
<p>I registered for a Prescribed Minimum Benefit for my daughters Occupational Therapy. When I submitted the claim it was paid out of our Medical Savings Account instead of the PMB. Only after the third enquiry the phone consultants told me that it was because the ICD10 code on the OT's statement was wrong. She used the treatment code and not the diagnosis code.</p> <p>I then asked the OT to correct this and resubmitted the claim for the adjustment between the MSA and PMB. I had to phone twice again for someone to be able to assist me. She sent it through to the adjustments department.<br />I have phone now again 3 times to follow up on the adjustment. The consultant that sent it through to adjustments is suppose to phone me back, but it's been a week since she sent it through and I'm still waiting for a reply.</p> <p>When I phoned 2 days ago the consultant said she could see they reprosessed, but can see they still didn't correct it between the MSA and PMB. She didn't want to open a newe query cause that would duplicate things.</p> <p>I phoned again this morning to try and resolve the issue. But the first call....I got cut off halfway through the options selections. Second try...someone "answered" the call....I could hear the consultants in the backround, but there was no one to speak to me.</p> <p>Every time we apply for PMB we have to go through this "shlep" to get our benefit. This is unacceptable!!</p> <p>Reference for the query is ********** 821. Please can someone capable assist us in this query.</p>
106 replies
120 months ago
Slow service results in losses for passangers
<p>Dear SAA</p> <p> </p> <p>My husband (PS Blom) flew from Jhb to PE on Friday 27 May 2016 at 17:00. On arrival he was still on time for baggage drop off and boarding. The cue at check in moved very slow and was very long. By the time he got to the front they were told that they are too late to get their baggage checked in. No one even attempted to assist in this matter.</p> <p>They had to take it as hand luggage so that the airhostess can take it to the luggage area of the aircraft. Due to this the sharp objects in their luggage was confiscated at the security check. Today 30 May 2016...he flew back to Jhb and went to reclaim his "Leatherman" that was confiscated. The airports security employees were unable to assist. <br /> If the tool was still at security they didn't do the effort to hand it back to my husband. But most probably someone took it....which means it was stolen. <br /> </p> <p>Due to the poor service received by SAA on Friday my husband lost a valuable tool…..</p> <p>This is unacceptable and sad that we can’t even expect SAA to go the extra mile.</p> <p> </p> <p>Please provide feedback on how SAA will address this issue</p> <p> </p> <p>Regards</p> <p>CM Blom</p> <p> </p>
0 replies
120 months ago
Confiscating of sharp objects
<p>My husban flew from Jhb to PE on friday 27 May 2016. Due to unforseen sircumstances he was a bit late. The cue at check in moved very slow and was very long. By the time he got to the front they were to late to get their baggage checked in. They had to take it as hand luggage so that the airhostes can take it to the luggage area of the aircraft. Due to this the sharp objects in their luggage was confiscated at the security check. Today 30 May 2016...he flew back to Jhb and went to reclaim his "leatherman" that was confiscated. The airports security employees were very unhelpfull and didn't seem to be interessted to assist at all. <br />If the tool was still at security they didn't do the effort to hand it back to my husband. But most propably someone took it....which means it was stolen. <br />It is very sad that we can't even trust the secuirty at the airport anymore.</p> <p> </p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)