JJ
Janice J
Active since Jan 2021
9
Reviews
0
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Reviews
9 reviews6 months ago
I can't understand why they don't have an excess buster...
Pet insurance - I have been with Outsurance Pet insurance since my babies were puppies. They are 8 years old now. While I never had any issues before and payouts were really quick (like one payout was within 15 minutes of my claim submission), I have two really irritating things to complain about. One - they called me the other day to tell me that they are discontinuing the Routine Care on all plans. No valid reason. Just that it will be removed from my plan the next month. Now, I am pedantic about routine care and making sure I get my pets their vaccinations and check ups each year. This can cost me R1500 in total for two large dogs. I don't have this kind of money laying around in one month. I re**** on this policy feature to make sure that my pets were up to date with their care....now I must fork out this amount. Two - the excess on claims is EXCESSIVE!! R300 for a vet visit/illness claim. R800 for an accident claim????? ***??! No excess buster of any sort. So, they're clearly making money off of the excess of the claims. My dog had a small soft tissue injury which cost R700 and something rand. I claimed for it and was told it's null and void because the EXCESS was MORE than the claim amount!! Hahahahaha!!! Have you ever?!? I don't mind paying a R200 excess for a claim....but R800?????? Are you joking??? Money making **** right there. Calling around for quotes now because they might be one of the best insurers out there with low premiums and fast payouts, but this excess story is quite absurd. Come on Outsurance, work out an excess buster because I will gladly pay towards that every month than fork out R800 for excess on a claim at one time...especially during the end of the month when money is tight.
124 replies
11 months ago
Leigh-Anne was a gre...
Leigh-Anne was a great help and super efficient with my queries.
58 replies
27 months ago
NO CUSTOMER SERVICE AT ALL....NADA...ZIP.....ZERO.....NIL....NOTHING
WHY CAN'T I GIVE ZERO STARS? Firstly, I am DISGUSTED by the AWFUL service! All I need to do is change the DATE of my debit order but I have been on a call to the billing department for 14 minutes WAITING AND WAITING with no answer! This is ludicrous! Who is running this show?THERE IS NO CUSTOMER SERVICE EMAIL ADDRESS and the self service portal HAS NO OPTION to change the debit order date. I am now the 60th Caller in line for the TECHNICAL department because I thought that getting through to the technical department might be faster. There is no contact call centre, there is no contact email address, the self service portal doesn't give me this option so HOW THE HELL am I supposed to change anything?!!!!! And then, when you don't get your payment at the end of the month, you will be quick to cut my wifi off. SO MUCH EFFORT I'VE GONE THROUGH NOW. 1 HOUR OF MY TIME WASTED USELESS!! This is BAD...this is worse than my experience with TELKOM. At least I could speak to a human being and get things done GET BACK TO ME ASAP OR I WILL HAPPILY MOVE MY BUSINESS ELSEWHERE. The only reason you STILL have my business is because I'm about to sell my house so it doesn't make sense to sign up with someone new.
0 replies
35 months ago
Excellent After service
I am so impressed with the after sales service I received from Charlton and his team - you just don't get service like this anymore. Communication was great, price to fix her was great and my machine is working perfectly again. I would absolutely recommend Nannyvac just because of this great after sales service.
0 replies
40 months ago
If I could give a zero rating, I would
Let this be the last lesson I learn about ordering online with Mr Price. NEVER EVER again...And I will be sure to tell each and every member of my family and all my friends, not to do online orders either. Firstly, their system is a mess. The store I went to collect it from is a mess (Canal Walk). The staff are half asleep most of the time! My entire experience has been a total mess and waste of my time, airtime and money. I was sent an online order confirmation informing me that my parcel was ready for collection at MRP Canal Walk (please also note that a REMINDER email was sent to me REMINDING me to go and collect my parcel - LOL). My husband and I go to the store the next day and after spending an hour there because they could not find my order, we left and I had no intention of coming back. I called the call centre the next day and wanted a refund and I was told that the parcel wasn't even at the store yet!! HAHAHAHAHA!!! What kind of mockery is that?! I get an email notification to collect and it's not even there! Hence why I say, it was a complete mess. I called the call centre on the 21st December and demanded a refund. I was told that once it was at the store they would issue a refund. It's been at the store for a while now and no refund?????????? I called again today and was told it still has to be collected from the store and then returned to the warehouse and then the returns department (who only get back on the 9th January) would look into the refund and it could take 2 - 3 weeks!!! 2 - 3 weeks for a R100???!!!! Are you kidding me?!?!? HAHAHAHAHAHA!!! I actually did laugh on the phone when they told me this I'm not going to lie... I shop online ALL THE TIME - you name it, I shop on it but this is THE worst online shopping experience I have ever had. You could learn a lot from Superbalist and Takealot...and if you can't manage online orders, please don't offer it as a service then. After being told this nonsense on the phone, I just hung up because honestly, who has time to entertain such ****. Who puts an entire returns department off for weeks??!! How do you do business??
0 replies
47 months ago
Service is appalling
I did an online order on the 26th May and got a notification on the 31st May that my order was ready for collection at the Canal Walk store. A few days later I went to the Canal Walk store to collect it and none of them could find my parcel. I was told that they would phone me once they found it and have it delivered to me for the inconvenience. They called me that same day to say that they had found the parcel but Odwa was looking for someone to deliver it to me and I am still waiting for Odwa to make a plan (useless). I popped in there yesterday hoping to pick it up myself but Claudette couldn't find it (useless) and promised to have it delivered to me once she spoke to Odwa (who wasn't answering her phone of course). All of this has happened over a span of a week. The person who I bought it for has already left to JHB so I could not give him a present (embarrassing). I WANT MY MONEY BACK NOW. I am DONE with this useless store and AM NEVER going to shop at Mr Price ever again. What a bunch of useless people working there and yet my husband, who has 2 brain cells to rub together, struggles to find work in this country. I have called the call centre twice this week and was put on hold for almost 20 minutes (before they hung up) and 12 minutes today (before I hung up). Because these companies think they're clever by not providing a store phone number which means the only form of contact is through a call centre of which NO ONE there knows what's going on and must contact the store themselves anyway for clarity! LOL. What a load of BS Give my money back Mr Price or I will take this further.
134 replies
48 months ago
Newborn on policy but having to pay back pay???????
Back pay?? I recently gave birth and as advised by Momentum, I had 30 days in which to register my newborn on to my med aid. Baby was born mid April and I registered her on the 3rd May with Momentum approving it on the 5th May. I received my monthly statement yesterday and to my horror, I am being charged a full month's premium for May for my baby on top of the regular monthly premium! No one told me that I would have to back pay for May - if that was the case, then I would have endeavoured to put her on my profile before April's pay day and then I would have gladly paid the premium then. Having to pay 2 premiums now is ridiculous and unfair. We rushed baby to hospital on the 4th May and tried to claim from Momentum for that but the claim was denied based on her not being recognised on my plan yet - AND YET THEY WANT ME TO PAY A FULL MONTH'S PREMIUM FOR MAY????? When they didn't even process a May claim for her??? No Momentum....this is dishonest. Being loaded and approved on the 5th May is also not a FULL month so why must I pay a full month's premium?? I was under the impression that by loading her in May 2022, she will only have cover from when I have to pay the first premium which would be the 1st June 2022. I'm not happy and I do not want to pay 2 premiums - I certainly have NOT budgeted for that this month and it is not fair considering no one informed me of this.
134 replies
53 months ago
DISGUSTING SERVICE - NEW AND VERY DISAPPOINTED CUSTOMER
Frustration!! I am a new Standard Bank client but I don't think that I will be one for much longer. Their digital offerings are a joke, internet banking doesn't work and the app doesn't even have all the features. Some very important features like My Bills doesn't even exist on the app or is out of service on Internet Banking. How do you operate like this? By having to go in to a branch each time in this day and age?? LOL!!! A joke!! No wonder ABSA is the leader in the digital space - much more user friendly. Then, one in on a call to their call centre for over half an hour with no answer yet! Really??! As I sit here heavily pregnant with Covid just trying to sort out my banking digitally in a day and age where banks should be digitally smarter. Never in my life have I had such bad service from a bank and that's saying something because I've been a customer with all of the major banks in my lifetime! As I'm writing this, I have been on a call centre call for the past 31 minutes!! Absolutely disgusted by this! I will be cancelling my accounts immediately!
106 replies
64 months ago
INCREASES EVERY COUPLE OF MONTHS AND NO NOTICE
Increases galore! I had my home wifi installed by Mweb (Vumatel is the network provider) in the latter months of 2019 and paid them R579 for uncapped usage of a 10Mbps line. This R579 was affordable to me at the time and we thought, what a great deal. In June/July of 2020, we had a R50 price increase slapped on to us without any prior notice and we thought, okay, maybe this is the annual increase but also thinking at the same time that R50 was quite a lot to increase it by and quite confused because it wasn't yet a year of usage. On the 1st January 2021, I see my account being debited by another R10 increase!! No notice! And why when they increased it a FEW MONTHS before??!! This isn't even an annual increase! We've just called their accounts division who informed us that the increase is because it costs them to supply this service to us and if Vumatel charges them extra, then we have to bear the brunt of this stupid arrangement between them. Their arrangement has got NOTHING to do with the consumer and I shouldn't have to have excessive increases throughout the year because THEIR arrangement warrants this. I should pay ONE fee ANNUALLY as per the contract but to be dealt these blows every couple of months is UNACCEPTABLE! And they're making it seem as if they have every right to do this to us! I will be investigating this further with the consumer protection act and if need be, with the Ombudsman too.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)