DSTV Overdue amount

Dear Multi Choice/ DSTV/ Naspers<br> <br> I have subscribed for R799 and to my opinion payments should not exceed that amount unless I ask for such but recently I have been paying some overdue amounts I did not ask for. Last year I paid an extra R400 on my account apparently my DSTV was re-connected on the 11th of which I did not ask for. That is like making me pay a credit a did not ask for. My DSTV should be reconnected as soon as I do not pay. Today 26.02.2016 I had to downgrade because I have an overdue of R502 that I did ask for on top of the R799 I paid at Shoprite End street thinking it will be connected. Another matter is that I have been enquiring about downgrading to other packages whenever I want to but I was told that I can only change on my payday 25th but today 26th I just got downgraded when I proposed that they should subtract that R502 and give me any package that fits in the change after subtracting. Come on guys NASPERS is just too big for such things.