Naspers
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Naspers
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMvdW
Monika van der Walt
1 reviews | Active since Jan 2020
20 Oct 2025, 18:56
Takealot (Naspers division) poor service
Placed a R3,900 order Wednesday 15 Oct for delivery Friday. I took a day leave to receive my order as I only get home at 6pm daily. TAL decided not to deliver and moved my delivery to Monday 20th. I phoned their call centre Friday afternoon and advised them I am not home during the week and requested Saturday delivery. Did not happen. Phoned Saturday twice. Phoned Sunday twice. Spoke to Skyler, Maxine, Mervin and Muhammad. I informed them if they insist on delivering Monday they need to do so after 6pm. Needless to say Monday came and went still no delivery. I cancelled my monthly subscription on Sunday as you pay for poor service. I have also now cancelled the order and requested a refund. Once I receive my refund I will close my account and delete the app off my phone. Well done TAL for loosing a regular Customer! I will rather make use of Makro, Leroy and Builders going forward. I can’t fault them on any deliveries to date.
Helpful (0)
|Replies (0)MvdW
Monika van der Walt
1 reviews | Active since Jan 2020
20 Oct 2025, 18:56
Takealot (Naspers division) poor service
Placed a R3,900 order Wednesday 15 Oct for delivery Friday. I took a day leave to receive my order as I only get home at 6pm daily. TAL decided not to deliver and moved my delivery to Monday 20th. I phoned their call centre Friday afternoon and advised them I am not home during the week and requested Saturday delivery. Did not happen. Phoned Saturday twice. Phoned Sunday twice. Spoke to Skyler, Maxine, Mervin and Muhammad. I informed them if they insist on delivering Monday they need to do so after 6pm. Needless to say Monday came and went still no delivery. I cancelled my monthly subscription on Sunday as you pay for poor service. I have also now cancelled the order and requested a refund. Once I receive my refund I will close my account and delete the app off my phone. Well done TAL for loosing a regular Customer! I will rather make use of Makro, Leroy and Builders going forward. I can’t fault them on any deliveries to date.
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Replies (0)VK
Viresh K
1 reviews | Active since Jan 2020
13 Nov 2024, 10:49
Takealot - Inadequate Payment Validation for FNB Virtual Credit Card Transactions
I am complaining to formally express my frustration and disappointment regarding a persistent issue I encountered while attempting to make a payment on your Takealot platform. The issue revolves around the inability to complete a purchase using my FNB virtual credit card on the "Budget Facility" option. My transactions were repeatedly declined, displaying the message: "Transaction Failed or Declined." Initially, I assumed this might be a temporary issue on FNB's side, so I contacted their secure chat support. They informed me that it was a problem they were investigating and assured me that they would notify me once the issue was resolved. After further communication and follow-up, I was eventually informed that the actual problem is that "Budget Facility" transactions cannot be processed on an FNB virtual credit card. FNB explained that the only workaround would be to complete the transaction on "Straight" and then manually transfer the amount to the "Budget Facility" once the merchant has settled the payment. This process has proven to be incredibly inconvenient and time-consuming. What frustrates me further is the complete lack of proper validation messaging on both the FNB and Takealot platforms to inform users about this restriction. Instead of receiving a clear and actionable message explaining why the transaction was declined, I was left in the dark, wasting considerable time trying to troubleshoot the issue and repeatedly contacting FNB support. I expect a detailed explanation from Takealot on the following points: Why does your platform fail to provide an accurate validation message for customers using FNB virtual credit cards on the Budget Facility? A generic “Transaction Failed or Declined” message does not help users understand the root cause of the issue. What actions will be taken to rectify this issue and improve the user experience? As a long-standing customer, I feel that this is not an isolated case, and such issues could be impacting other users as well. Furthermore, I have sent this complaint to info@takealot.com, posted a complaint on the Hellopeter website, as well as Twitter platform and I am yet to receive a response from the Takealot team regarding this issue.
Helpful (0)
|Replies (0)VK
Viresh K
1 reviews | Active since Jan 2020
13 Nov 2024, 10:49
Takealot - Inadequate Payment Validation for FNB Virtual Credit Card Transactions
I am complaining to formally express my frustration and disappointment regarding a persistent issue I encountered while attempting to make a payment on your Takealot platform. The issue revolves around the inability to complete a purchase using my FNB virtual credit card on the "Budget Facility" option. My transactions were repeatedly declined, displaying the message: "Transaction Failed or Declined." Initially, I assumed this might be a temporary issue on FNB's side, so I contacted their secure chat support. They informed me that it was a problem they were investigating and assured me that they would notify me once the issue was resolved. After further communication and follow-up, I was eventually informed that the actual problem is that "Budget Facility" transactions cannot be processed on an FNB virtual credit card. FNB explained that the only workaround would be to complete the transaction on "Straight" and then manually transfer the amount to the "Budget Facility" once the merchant has settled the payment. This process has proven to be incredibly inconvenient and time-consuming. What frustrates me further is the complete lack of proper validation messaging on both the FNB and Takealot platforms to inform users about this restriction. Instead of receiving a clear and actionable message explaining why the transaction was declined, I was left in the dark, wasting considerable time trying to troubleshoot the issue and repeatedly contacting FNB support. I expect a detailed explanation from Takealot on the following points: Why does your platform fail to provide an accurate validation message for customers using FNB virtual credit cards on the Budget Facility? A generic “Transaction Failed or Declined” message does not help users understand the root cause of the issue. What actions will be taken to rectify this issue and improve the user experience? As a long-standing customer, I feel that this is not an isolated case, and such issues could be impacting other users as well. Furthermore, I have sent this complaint to info@takealot.com, posted a complaint on the Hellopeter website, as well as Twitter platform and I am yet to receive a response from the Takealot team regarding this issue.
0
Replies (0)JB
Jaco B
1 reviews | Active since Jan 2020
6 Apr 2023, 14:21
Might be a media giant, but they don't care about their own brand and reputation at all.
How can a media group of companies run a customer service business with no way for the consumer to talk to them. You are the parent company for takealot, where this is happening. You don't even have people watching the publicity of the company, non of the reviews on this very platform is even given any attention. If you care that little about client service how can you claim to do journalism about issues like that?
Helpful (0)
|Replies (0)JB
Jaco B
1 reviews | Active since Jan 2020
6 Apr 2023, 14:21
Might be a media giant, but they don't care about their own brand and reputation at all.
How can a media group of companies run a customer service business with no way for the consumer to talk to them. You are the parent company for takealot, where this is happening. You don't even have people watching the publicity of the company, non of the reviews on this very platform is even given any attention. If you care that little about client service how can you claim to do journalism about issues like that?
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Replies (0)KM
Kagiso M
1 reviews | Active since Jan 2020
29 Dec 2022, 14:11
SUPERBALIST #17086908
SUPERBALIST IS SCAM,THEY OFFER ITEMS THEY DONT HAVE,AFTER BEING PAID FOR,THEY DONT DELIVER AND THEY DONT REFUND OUR HARD WORKED MONEY. WHAT A BIG DISSAPOINTMENT THIS COMPANY WONT GROW ANY FURTHER
Helpful (0)
|Replies (0)SM
Sbongile M
1 reviews | Active since Jan 2020
7 Jul 2021, 12:30
Selling my shares
My name is agrenath MAZIBUKO I went to the above mentioned company and requested that my shares must be sold and they must give me cash they requested my personal details and banking details of which I gave them to Lerato who said I will contact the following week I never contacted when I phone them they give me a run around
Helpful (0)
|Replies (0)SM
Sbongile M
1 reviews | Active since Jan 2020
7 Jul 2021, 12:30
Selling my shares
My name is agrenath MAZIBUKO I went to the above mentioned company and requested that my shares must be sold and they must give me cash they requested my personal details and banking details of which I gave them to Lerato who said I will contact the following week I never contacted when I phone them they give me a run around
0
Replies (0)AH
Alfred H
1 reviews | Active since Jan 2020
23 Dec 2019, 07:13
Query
I have deposited R1850 to the guy Andile Ngobese for trading and now he is nowhere to be found he doesn't answer his phone and doesn't reply to WhatsApp messages. His banking details are: Mr.PR Gobela Acc no 1608877874 Capitec His numbers are: 0671491985 0677512755 0739904486
Helpful (0)
|Replies (0)AH
Alfred H
1 reviews | Active since Jan 2020
23 Dec 2019, 07:13
Query
I have deposited R1850 to the guy Andile Ngobese for trading and now he is nowhere to be found he doesn't answer his phone and doesn't reply to WhatsApp messages. His banking details are: Mr.PR Gobela Acc no 1608877874 Capitec His numbers are: 0671491985 0677512755 0739904486
0
Replies (0)HM
Hampshire M
1 reviews | Active since Jan 2020
26 Jan 2019, 11:57
well placed and service is number one.
well placed and service is number one.
Helpful (0)
|Replies (0)HM
Hampshire M
1 reviews | Active since Jan 2020
26 Jan 2019, 11:57
well placed and service is number one.
well placed and service is number one.
0
Replies (0)RM
Rebel M
1 reviews | Active since Jan 2020
26 Feb 2016, 11:54
DSTV Overdue amount
Dear Multi Choice/ DSTV/ Naspers<br> <br> I have subscribed for R799 and to my opinion payments should not exceed that amount unless I ask for such but recently I have been paying some overdue amounts I did not ask for. Last year I paid an extra R400 on my account apparently my DSTV was re-connected on the 11th of which I did not ask for. That is like making me pay a credit a did not ask for. My DSTV should be reconnected as soon as I do not pay. Today 26.02.2016 I had to downgrade because I have an overdue of R502 that I did ask for on top of the R799 I paid at Shoprite End street thinking it will be connected. Another matter is that I have been enquiring about downgrading to other packages whenever I want to but I was told that I can only change on my payday 25th but today 26th I just got downgraded when I proposed that they should subtract that R502 and give me any package that fits in the change after subtracting. Come on guys NASPERS is just too big for such things.
Helpful (0)
|Replies (0)RM
Rebel M
1 reviews | Active since Jan 2020
26 Feb 2016, 11:54
DSTV Overdue amount
Dear Multi Choice/ DSTV/ Naspers<br> <br> I have subscribed for R799 and to my opinion payments should not exceed that amount unless I ask for such but recently I have been paying some overdue amounts I did not ask for. Last year I paid an extra R400 on my account apparently my DSTV was re-connected on the 11th of which I did not ask for. That is like making me pay a credit a did not ask for. My DSTV should be reconnected as soon as I do not pay. Today 26.02.2016 I had to downgrade because I have an overdue of R502 that I did ask for on top of the R799 I paid at Shoprite End street thinking it will be connected. Another matter is that I have been enquiring about downgrading to other packages whenever I want to but I was told that I can only change on my payday 25th but today 26th I just got downgraded when I proposed that they should subtract that R502 and give me any package that fits in the change after subtracting. Come on guys NASPERS is just too big for such things.
0
Replies (0)