VK
Viresh K
Active since Oct 2024
6
Reviews
0
Industries
Reviews
6 reviews16 months ago
Extremely Frustrating Online Return Process – Zero Communication!
I am beyond frustrated with Makro’s online return process. I purchased an item online but was not satisfied with it, so a consultant logged a return request telephonically on Saturday, January 18, at 11:31 AM - 12 days ago! Upon submitting the return request on Makro’s website, I received an automated email stating that Makro would contact me within 2-4 working days to arrange collection. To this day, I have not received a single call, email, or update from Makro regarding the return process. I have sent multiple follow-up emails, but Makro’s customer support team fails to reply in a timely manner - if they even respond at all. Their WhatsApp support is equally useless, as all they do is tell me that my request has been "escalated to the returns team." Yet, nothing happens. This experience has been an absolute nightmare. The lack of communication and follow-through is completely unacceptable for a company of Makro’s size. If this is how Makro handles online returns, I will think twice before ever purchasing from their online store again. I expect immediate action on this matter. Makro, please take accountability and resolve this issue ASAP!
0 replies
16 months ago
Extremely Frustrating Online Return Process – Zero Communication!
I am beyond frustrated with Makro’s online return process. I purchased an item online but was not satisfied with it, so a consultant logged a return request telephonically on Saturday, January 18, at 11:31 AM - 12 days ago! Upon submitting the return request on Makro’s website, I received an automated email stating that Makro would contact me within 2-4 working days to arrange collection. To this day, I have not received a single call, email, or update from Makro regarding the return process. I have sent multiple follow-up emails, but Makro’s customer support team fails to reply in a timely manner - if they even respond at all. Their WhatsApp support is equally useless, as all they do is tell me that my request has been "escalated to the returns team." Yet, nothing happens. This experience has been an absolute nightmare. The lack of communication and follow-through is completely unacceptable for a company of Makro’s size. If this is how Makro handles online returns, I will think twice before ever purchasing from their online store again. I expect immediate action on this matter. Makro, please take accountability and resolve this issue ASAP!
5 replies
19 months ago
Takealot - Inadequate Payment Validation for FNB Virtual Credit Card Transactions
I am complaining to formally express my frustration and disappointment regarding a persistent issue I encountered while attempting to make a payment on your Takealot platform. The issue revolves around the inability to complete a purchase using my FNB virtual credit card on the "Budget Facility" option. My transactions were repeatedly declined, displaying the message: "Transaction Failed or Declined." Initially, I assumed this might be a temporary issue on FNB's side, so I contacted their secure chat support. They informed me that it was a problem they were investigating and assured me that they would notify me once the issue was resolved. After further communication and follow-up, I was eventually informed that the actual problem is that "Budget Facility" transactions cannot be processed on an FNB virtual credit card. FNB explained that the only workaround would be to complete the transaction on "Straight" and then manually transfer the amount to the "Budget Facility" once the merchant has settled the payment. This process has proven to be incredibly inconvenient and time-consuming. What frustrates me further is the complete lack of proper validation messaging on both the FNB and Takealot platforms to inform users about this restriction. Instead of receiving a clear and actionable message explaining why the transaction was declined, I was left in the dark, wasting considerable time trying to troubleshoot the issue and repeatedly contacting FNB support. I expect a detailed explanation from Takealot on the following points: Why does your platform fail to provide an accurate validation message for customers using FNB virtual credit cards on the Budget Facility? A generic “Transaction Failed or Declined” message does not help users understand the root cause of the issue. What actions will be taken to rectify this issue and improve the user experience? As a long-standing customer, I feel that this is not an isolated case, and such issues could be impacting other users as well. Furthermore, I have sent this complaint to info@takealot.com, posted a complaint on the Hellopeter website, as well as Twitter platform and I am yet to receive a response from the Takealot team regarding this issue.
0 replies
20 months ago
Virtual Credit Card Payment Issue on Budget Facility
I am writing to formally lodge a complaint regarding a frustrating and time-consuming issue I have encountered with my FNB virtual credit card and the budget facility option. This experience has caused me significant inconvenience and frustration, and I believe it highlights a serious flaw in the system that needs to be urgently addressed. Description of the Issue: Recently, I attempted to make several payments using my virtual credit card on the budget facility, only to have these transactions declined without any clear reason. Upon reaching out to your secure chat team, I was initially informed that FNB was aware of the issue and was actively investigating it. I was advised that I would be updated once the matter was resolved. After a few days and further attempts to communicate with the FNB team to get clarity, I was eventually informed that the actual issue lies in the fact that users are not permitted to make "Budget Facility" transactions using a virtual credit card. Instead, I was advised to make the transactions on "Straight" and, once the merchant has settled the payment, manually move the amount to the budget facility. Points of Concern: Misleading Communication from Secure Chat Team: I was initially led to believe that this was a temporary issue that FNB was resolving, when in fact, it appears to be a limitation of the system. This miscommunication caused significant delays and confusion, as I could have adjusted my payment methods accordingly if I had been informed earlier. Lack of Proper Validation and Communication: Neither the FNB system nor the merchants’ systems provided clear validation messages or warnings about this restriction on virtual credit cards. Had there been appropriate validation messages or warnings, I would have understood the limitation upfront, preventing this entire ordeal. Inconvenience of the Current Workaround: The workaround suggested transacting on straight and later moving the transaction to the budget facility is an unnecessary complication and an added burden to your customers. This process also introduces unnecessary delays and requires additional manual intervention on my part, which is both inconvenient and inefficient. My Request: I would like a detailed explanation of the following: Why was I initially misled by the secure chat team regarding the nature of this issue? What steps is FNB taking to ensure that its customer service representatives are properly informed about such system limitations to avoid misleading customers in the future? Why is there no clear validation message in place either on the FNB virtual credit card system or via the merchant, notifying users that the budget facility is unavailable for virtual credit cards? What actions will FNB take to ensure that other customers do not experience this same issue in the future? Conclusion: This experience has been highly frustrating and has wasted a significant amount of my time. I believe that FNB needs to improve its communication and processes around such limitations and ensure that customers are properly informed to avoid unnecessary frustration.
0 replies
20 months ago
Virtual Credit Card Payment Issue on Budget Facility
I am writing to formally lodge a complaint regarding a frustrating and time-consuming issue I have encountered with my FNB virtual credit card and the budget facility option. This experience has caused me significant inconvenience and frustration, and I believe it highlights a serious flaw in the system that needs to be urgently addressed. Description of the Issue: Recently, I attempted to make several payments using my virtual credit card on the budget facility, only to have these transactions declined without any clear reason. Upon reaching out to your secure chat team, I was initially informed that FNB was aware of the issue and was actively investigating it. I was advised that I would be updated once the matter was resolved. After a few days and further attempts to communicate with the FNB team to get clarity, I was eventually informed that the actual issue lies in the fact that users are not permitted to make "Budget Facility" transactions using a virtual credit card. Instead, I was advised to make the transactions on "Straight" and, once the merchant has settled the payment, manually move the amount to the budget facility. Points of Concern: Misleading Communication from Secure Chat Team: I was initially led to believe that this was a temporary issue that FNB was resolving, when in fact, it appears to be a limitation of the system. This miscommunication caused significant delays and confusion, as I could have adjusted my payment methods accordingly if I had been informed earlier. Lack of Proper Validation and Communication: Neither the FNB system nor the merchants’ systems provided clear validation messages or warnings about this restriction on virtual credit cards. Had there been appropriate validation messages or warnings, I would have understood the limitation upfront, preventing this entire ordeal. Inconvenience of the Current Workaround: The workaround suggested transacting on straight and later moving the transaction to the budget facility is an unnecessary complication and an added burden to your customers. This process also introduces unnecessary delays and requires additional manual intervention on my part, which is both inconvenient and inefficient. My Request: I would like a detailed explanation of the following: Why was I initially misled by the secure chat team regarding the nature of this issue? What steps is FNB taking to ensure that its customer service representatives are properly informed about such system limitations to avoid misleading customers in the future? Why is there no clear validation message in place either on the FNB virtual credit card system or via the merchant, notifying users that the budget facility is unavailable for virtual credit cards? What actions will FNB take to ensure that other customers do not experience this same issue in the future? Conclusion: This experience has been highly frustrating and has wasted a significant amount of my time. I believe that FNB needs to improve its communication and processes around such limitations and ensure that customers are properly informed to avoid unnecessary frustration.
1 reply
20 months ago
Inadequate Payment Validation for FNB Virtual Credit Card Transactions
I am complaining to formally express my frustration and disappointment regarding a persistent issue I encountered while attempting to make a payment on your platform. The issue revolves around the inability to complete a purchase using my FNB virtual credit card on the "Budget Facility" option. My transactions were repeatedly declined, displaying the message: "Transaction Failed or Declined." Initially, I assumed this might be a temporary issue on FNB's side, so I contacted their secure chat support. They informed me that it was a problem they were investigating and assured me that they would notify me once the issue was resolved. After further communication and follow-up, I was eventually informed that the actual problem is that "Budget Facility" transactions cannot be processed on an FNB virtual credit card. FNB explained that the only workaround would be to complete the transaction on "Straight" and then manually transfer the amount to the "Budget Facility" once the merchant has settled the payment. This process has proven to be incredibly inconvenient and time-consuming. What frustrates me further is the complete lack of proper validation messaging on both the FNB and Takealot platforms to inform users about this restriction. Instead of receiving a clear and actionable message explaining why the transaction was declined, I was left in the dark, wasting considerable time trying to troubleshoot the issue and repeatedly contacting FNB support. I expect a detailed explanation from Takealot on the following points: Why does your platform fail to provide an accurate validation message for customers using FNB virtual credit cards on the Budget Facility? A generic “Transaction Failed or Declined” message does not help users understand the root cause of the issue. What actions will be taken to rectify this issue and improve the user experience? As a long-standing customer, I feel that this is not an isolated case, and such issues could be impacting other users as well.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)