JB
Jaco B
Active since Mar 2021
17
Reviews
0
Industries
Reviews
17 reviews6 months ago
FNB Connect delivery poor service
Trying to get a device bought from them delivered is impossible. First trying to phone then waiting 20 minutes, then get cut off, then try to call again, and again. The address verification fails, because they can't find my address on google maps, yet I type it in on the browser and it shows up. Then after insisting on speaking to a manager they cut the call. Then after another 10 minutes on the phone, the next agent verifies exactly the same information wasting. Then they wanting me to change over to a wealth account, with such service, never.
1 reply
21 months ago
FNB, Financial New Bullies. That should be the new logo
Anither action of disrespectful behavior towards client. Sending a message to say interest rate is changed, I must contact the call centre to find out more. When contacting them they said I must wait 5 days, then it would be implemented. They can't tell me what the rates is. So I must just accept whatever the rate is they decide on and not even know what it is. Call centre agent just ended the conversation, without any explanation, even after informing him that it is ******* to do it. Clearly FNB has no respect for their clients, they can change rates as they want, but when a client asks for the same, you get informed the rates is contracted and will not be reviewed. Double standard
2 replies
22 months ago
FNB for sure does not want clients and are arrogant about it
No respect for clients, closing savings accounts with a positive balance with no notice and then act as if it is the industry norm. It is clear the bank does not understand the consept of a savings account and thinks it should be a teansactional account. Upon questioning it, uou just get a very arrogant response as if youbare the one in the wrong. They have now build up a history with me of wantkng to sell me things, but not respecting me as a client. Calling me to upgrade my account, from premiumnto weatlh section. I have been fully banked and insured via FNB, but anyone considering them as a main bank, once they have you fully banked, they treat uou like a delinquent person, having to beg them to give you service and fair treatment. They refused to relook at my homeloan rate, moving my homeloan to another institution now, with more than 2% drop in homeloan rate.
1 reply
28 months ago
FNB Vincent Park a no go for client service
My wife had to collect a card at the branch, as when they deliver, they can only give you a day they will deliver and not a specific time, which makes it impossible for someone moving around. More than an hour at the Vincent Park branch for collection only and eventually she walked out, as all they say is, she must sit and wait. Totally unacceptable treatment, as with all other banks collections is a separate queue. The attitude of the staff is just that people must sit and wait. This is now what happens when you think you can run a bank digitally and close down all your branches serving people, but yet you can't assure proper process.
1 reply
31 months ago
Breaking the law! Using negative marketing as consent.
Another stunt of FNB showing no respect to clients, just sending out a message that they will do early debit order in December, no option if you do not want it to happen, No respect for the clients or the contracts with the clients. Treating every client like they are desperate for their service.
2 replies
36 months ago
FNB fully banked and good paying means nothing to them, no loyalty towards the client.
I did request a rate review on my homeloan where the following factors changed: Loan to value changed from 100% to about 65% 2 vacant bordering properties was build on and is now occupied A second homeloan was settled thus income to debt ration is now better I have become 100 banked with FNB Moved my short term insurance to FNB Insurance brokers Moved my life cover to FNB life Now with all this taken into account they say the contract for the homeloan we signed was for the full term of 20 years, but yet a few years ago my credit card limit was decreased by them without any prior notice, because the bank felt they were at risk to much. This is how FNB treat you fairly. This is how they treat clients with no returned debit orders, no missed payments, no arears on any accounts and settling credit card in full every month.
1 reply
36 months ago
No response to request even at follow up
The service from the home loans department of the bank is poor to say the least. I sent a request and their response was that I will get feedback within 48 hours. 3 days late I contact them again and the agent confirms there is no feedback yet, when I requested more information the agent said there is a backlog, but not indicating how long it would take.
2 replies
39 months ago
Might be a media giant, but they don't care about their own brand and reputation at all.
How can a media group of companies run a customer service business with no way for the consumer to talk to them. You are the parent company for takealot, where this is happening. You don't even have people watching the publicity of the company, non of the reviews on this very platform is even given any attention. If you care that little about client service how can you claim to do journalism about issues like that?
0 replies
39 months ago
No email or call center phone number any more.
They are no longer responding to email communication, you can only communicate with them via Bot on the website. It is pathetic that such a big company make it impossible to have human communication. Your AI intelligence is not nearly good enough to answer problems. I ordered 2 of the same thing as I need 2 sets of it, now one is cancelled because of stock issues, it is impossible to speak to someone to have the single one they are sending cancelled, Now I have to wait for the order to arrive then log a cancellation, which will take the courier another day to collect and then wait for it to be returned. It is very clear that there profit margins is so high that they don't care about streamlining things to save money and also to save clients having to waste time for the refunds. It is past pathetic, that they are so desperate not to give people jobs, that they would run their business with wasteful expenditure principle's.
0 replies
42 months ago
Poor client service
For a company that claims to have the best rating for customer care, the customer care service is pathetic. Trying to query an account deduction, the website refers you to Whatsapp, only to tell you that you cant chat to actual person on Whatsapp, keep in mind the chatbot can be accessed from the website, so why would you refer it onto another platform? Then eventually asked to call the call center holding on 15 minutes before there is a response on the other side. Keeping in mind this after doubling our premiums without any request for more information was received. They are unable to provide any proof pf request send only sms with no read receipt confirmation according to them. Complete negative marketing. No notice of increase in premium was sent as well. Admitted during the phone call that all correspondence is done via email, including statements but yet they do not have the proof of this communication via email, neither request for information nor the change in premium. Also refusing to send me an acknowledgement that information was not requested via email and a new policy schedule was also not send to indicate the new premium.
5 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
16 (94.11764705882354%)